We stayed at the Suite room 710, The website claims
"With breathtaking views of the ocean and the lush expanse of the Galle Face Green, and bathrooms equipped with a Jacuzzi overlooking the sea" actually the room did not have the lush expanse of the Galle face green and the bathroom was not overlooking the sea.
The website states" Daily Bowl of Fruits & Chocolates
International newspapers & magazines" but there was none of these, when I checked with the reception they said they will send immediately but even after complaining to the manager it took more than 1 hr to receive the so called Bowl of Fruits & Chocolates I was shocked to see a plate with a few Sri Lankan sweets and one green apple. The shower cubicle was too small and door opens inwards and you have to step away so that you don't get knocked off by the door as you open it. The morning buffet was another big disappointment the dishes were barely filled, most of the chaffing dishes were empty and they did not bother to refill even when requested, the egg station had a Que with more than 10 guest waiting and it took 1/2 an hour to get my egg omelet, hoppers I had to forgo because there was no way of getting one due to the crowd, the auto closing lids of the chaffing dishes kept closing before we could pick up the food, it needs to be repaired, the staff in the restaurant were very rude.
Conclusion: misleading web site information, bad service, rude staff, worst dining experience.
- Official Description (provided by the hotel):
- The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more less
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