Yesterday(26/6/14) again we went there in the afternoon round about 2-3pm. Ordered tea with cheese croissant. Your staff serves tea and goes away without giving any sugar!! got up and asked for the sugar, waited till the tea got cold, and asked where is my croissant, all the staff looked at each other’s face and they had no clue because the person who took the order was not there. when I got my croissant my husband ordered salmon sandwich and It was my husband's first meal of the day. Guess what the Bread was hard like a rock. By this time I got furious called the manager really really blasted at him. I know it was not his fault. the staff who served that should have at least had a decency to check before serving. Manager apologized and offered my husband to go for a high tea, instead of getting him a fresh meal. We really had no much time to spend for the high tea,
FOR GOD SAKE WHY CAN'T THE MANAGEMENT TRAIN YOUR STAFF??? WHY CAN'T YOU HAVE MYSTRY GUEST PROGRAMME?? SO THAT YOU KNOW WHAT IS HAPPENING IN YOUR OWN HOTEL?? WHY THE MANAGEMENT IS STILL SLEEPING?? WHY WHY WHY??
- Official Description (provided by the hotel):
- The Kingsbury Colombo, located in the heart of Colombo city by the banks of the great Indian Ocean, is s really an ode to the golden age of grace and elegance. There are 229 rooms and suites in this regal edifice and all of them face the sea. The Kingsbury Colombo is also business and leisure central with shopping, entertainment, dining, Colombo Stock Exchange, foreign & local banks, World Trade Centre, historical sites as well as recreational parks being just a across the road. The Kingsbury is also just five minutes from the Colombo Central Bus Stand and the Colombo Fort Railway Station. The Kingsbury experience will be a personalized, respectful one where patrons will be treated like royalty in keeping with the promise of bringing back 'good-old fashioned' hospitality. The Kingsbury's Restaurants include The Ocean - seafood restaurant, Harbour Court - international cuisine restaurant, Yue Chuan - Chinese restaurant, The Kings - lobby bar, The Pool Café, The Gourmet Station - patisserie and the epicenter of Colombo night life - Sky Lounge. A fully-equipped gym, spa and 24-hour Business Centre and the Executive Lounge with personalized butlers and concierge services add to the pleasures and comforts of The Kingsbury, Colombo. ... more less
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