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“Good Family hotel” 4 of 5 bubbles
Review of Cinnamon Lakeside Colombo

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Cinnamon Lakeside Colombo
Ranked #3 of 52 Hotels in Colombo
Certificate of Excellence
pune
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Good Family hotel”
4 of 5 bubbles Reviewed 7 September 2013

I stayed at this hotel as all downtown hotels in Colombo were full or under renovation for the Commonwealth meet in November 2013. I had to wait for 40 mins before I could get my room at 5 PM. The reception area was full and I had to find a seat for myself near the pool side.I was allotted a room with a wonderful view of the lake. The rooms are large and well equipped with necessities like an ironing board. A set of toiletries, bathrobe etc. is provided. The bathrooms are also large with a bathtub and a shower enclosure. They have three restaurants surrounding the pool. I opted to have dinner at the pool side but had to shift to the Thai restaurant after some time because of the stifling humidity outside. The saving grace was the freshly brewed beer that they serve. Breakfast is served at the restaurant at the ground floor level. The spread is very good and you can have a leasurely breakfast, but the place tends to overflow with tourists hence getting a table might take some time. One thing that you will miss at this place is the sea which is a good three kms away. Once you step outside the hotel there are no shops or places of interest nearby and you will require a vehicle to take you around. You can always use the threewheeler taxis waiting outside if you do not want to rent a car.

Room Tip: If you are on a business trip choose the Cinnamon Grande a group hotel situated in downtown Colombo.
See more room tips
  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Riten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 11 September 2013
Thank you for your review. We are glad that you enjoyed your stay with us indulging in our Cinnamon hospitality. It is nice to learn that you had the opportunity of savouring the food at our many restaurants that feature authentic cuisines. The sea is approximately 1 KM away from the hotel. We certainly look forward to welcoming you back for another stay when you next visit Sri Lanka. Thank you very much for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Polish first
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English first
Negombo, Sri Lanka
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 6 September 2013

Recently I attended for a weeding function at the Kings court - Cinnamon Lakeside and to be frank the so called five star service wasn't visible at all. Waiters and other supporting staff were lazy and terrible. One waiter was splitting water all over the place just to fill up a glass of water. Only plus point was that the food were classy.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank raveen_liyanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 10 September 2013
We are concerned to note from your review that the service level was not up to your expectation at the hotel eventhough you enjoyed the classy food. We have taken note of your constructive observations and will stress the importance of guest satisfaction to the associates concerned. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

I always go to 7 degrees when we want to spend a fun evening with friends or family. Service is amazing and the view sitting outside is awesome. One has the option of tasting from a varied menu of food as well as a great cocktail menu.. Some of the best cocktails are served here.. My favorites are the fruit of the forest martini, Latino lover and the blueberry Mojito. Yapa as always made sure we were comfortable and had the best evening..... Will definitely be back soon.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Menekag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 10 September 2013
Thank you for a wonderful five star review. We are happy that you are one of the many valued guests of Cinnamon Lakeside Colombo who love the atmosphere, food and drinks at the 7° Bar. It is a well talked of Bar in town and is patronized by all walks of life. Hope to see you soon at the hotel again with your friends. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 September 2013

It's a perfect hotel for a leisure trip, has ultimate view of the lake, amazing multi cuisine, unbeatable hospitality. Front desk staff is very humble. It's a perfect 5 star. Definitely recommended to all.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gaurav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 10 September 2013
Thank you very much for your five star review. We are delighted that you enjoyed the scenic view of the lake and the amazing multi cuisine at the Cinnamon Lakeside Colombo. It is heartening that you consider the hotel as a perfect 5-star and recommending to other travellers. We hope to see you at the hotel on your next visit to Sri Lanka. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 September 2013

We stayed at the Cinnamon Lakeside between December 30 2012 and January 6 2013. For the most part, I'd highly recommend this hotel. It's close to grocery stores, art galleries, temples and good restaurants. It's also got great restaurants and room service, and a nice-sized pool to either swim in or relax by. The only thing I will say about the hotel was our check-in was a bit of a nightmare. There was a wedding going on at the same time so I'm not sure if that's why service was so poor - but we were made to wait for 55 minutes before we finally go the keys to our room. After a 20 hour flight, that's a bit tough to swallow. I'd suggest they get better at organizing their check-in system because it doesn't seem to do well under pressure. We checked-out at 6am in the morning and it was perfectly fine when there was no rush. Apart from the not-so-great first impression and experience, we'd recommend this hotel.

Room Tip: There's a club in the hotel and it can get pretty noisy on the weekends. If noise is a concern...
See more room tips
  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2005celerys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 September 2013
Thank you for your review. We are glad that you enjoyed staying with us apart from the check-in issue, which we are looking at and we do apologize for the inconvenience you had to face. We are delighted of your high recommendation of the Cinnamon Lakeside Colombo. Having experienced the good food and a relaxing stay, we hope you will visit us again for a longer stop when you next travel to Colombo. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 2 September 2013

Booked this hotel to end our Sri Lankan holiday to relax after two weeks of back packing. Initial impressions were less than satisfactory. Sent to the basement on arrival as 3 wheelers do not set the right image for this hotel! No one on hand to assist with baggage. Reception - not good. Shown to chairs by bar by self important male in a 'suit'. Some time later a trainee receptionists turns up - but only after my partner chased them up. Got the impression hotel not interested in scruffy back packers preferring to deal with other self important suits. No welcome drink offered. This and other concerns pointed to reception girl, who spoke softly and smiled but actually seemed incapable or unwilling to address issues. After 50 minutes we eventually get room keys. Now feeling very uptight and angry speak to front desk manager. Alex. A very pleasant chap - who offers his apologies but the damage is done but we do at least now get offered a drink. Be careful when paying room deposit - no explanation is offered has to what is being charged to your card. Being busy is no excuse for poor service in an advertised 5 star hotel. Room itself is disappointing . Looked a bit tired and worn in places - especially carpet and bathroom tiling,

The hotel facilities themselves are quite good - the pool (other than slow service - don't order food - it will be cold before it arrives) is
very nice. The gym is well equipped with nice staff. The Thai and 7 ' bar are also very good. Best service we received was in the coffee bar where staff were pleasant and efficient and the quality of goods was surprisingly good. The spa was probably the only thing which I would rate as 5 star. I was very impressed with the treatments provided.

Having used a number of 5 star hotels around the world this hotel has much to work on in terms of service and dealing with all categories of people. I feel it should be rated 4 star at most and that only on the basis of the facilities available. It does not represent great value for money in terms of what else is available in Sri Lanka. They should send their staff to hotel mount lavania where we started are holiday which is a much friendlier and efficient hotel and represents much better value .

Not sure I would choose this chain again. Better options are available for less money


  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Dangreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 September 2013
We are disturbed by the feedback you have provided about your stay. Thank you for bringing up your observations and we shall investigate into them to avoid recurrence. We are sorry to learn that your arrival experience at the hotel was not up to your expectation but we can assure you that discrimination in any form does not belong to our unique Cinnamon culture. There are brand standards that we have to abide by, which are set based on long years of guest experience. All city hotels do take a deposit on arrival and deductions are supported by bills and guests are allowed the liberty of verifying them.
However, we are glad that you enjoyed some of the facilities on offer and the hospitality extended by Alex. We apologize for any inconvenience caused and should you wish to stay with us on your next trip to Colombo, please be assured that we will make every endeavour to indulge you in our usual Cinnamon hospitality and make your stay a pleasant one next time.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

Was served by a girl called priyanktha who was extremely soft spoken and courteous - her cheerfulness made our experience even better in the hotel. God bless her
The hotel was also good and the overall review is thumps up.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ashishgolcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 2 September 2013
Thank you for your “thumbs up” review. We are glad that you had a great experience at Cinnamon Lakeside Colombo. We hope you had the opportunity of tasting the sumptuous food on offer in our many restaurants serving authentic cuisines. Having indulged in our Cinnamon hospitality, we hope you will be back for another memorable stay, when you next visit Colombo. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Luxury Hotel in Colombo
#3 Romantic Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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