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“Very comfortable” 4 of 5 bubbles
Review of Cinnamon Lakeside Colombo

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Cinnamon Lakeside Colombo
Ranked #3 of 52 Hotels in Colombo
Certificate of Excellence
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very comfortable”
4 of 5 bubbles Reviewed 16 February 2014

We stayed three nights for a friend's wedding in a Premium room. The rooms were spacious, the curtains excellent at blocking out the morning light, the breakfast buffet was massive, and the staff very friendly (although they seemed to assume men are more important than women). The location was central to the attractions we wanted to see (although walking is not a lot of fun in Colombo).

Like most things in Sri Lanka, not everything was perfect. Check in and check out both took longer than should be necessary, our airport transfer was forgotten/dropped from our booking but we had no problem getting a car when we checked out. Housekeeping was a little unreliable (eg we asked after missing face cloths and they cheerfully brought us bottles of water). But these were just minor issues and overall we had a very pleasant stay.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 96ChrisAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for your review of Cinnamon Lakeside Colombo. We are glad that you had a very comfortable stay with us and also enjoyed the breakfast buffet and our Cinnamon hospitality. We thank you for your kind understanding on the inconveniences faced and we hope these isolated incidents would not deter you from visiting us again the next time you are in Colombo. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,981 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 February 2014

We stayed at Cinnamon Lakeside on 18/1/14 for one week. There were three of us and we requested 3 single beds in one room when we booked and the room which we were given was lovely - very spacious! When we booked our accommodation on hotels.com unfortunately we could not select an option to include breakfast (which would have given us a discounted price). We informed the staff at the hotel and they gave us the reduced price - they were very understanding about this. Breakfast was great:) Also the hotel is in a great location near to main attractions in Colombo. Staff very friendly. Free Wifi. Lovely swimming pool also. Overall an excellent stay!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Avina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for your five star review. We are glad that you and your friends had an excellent stay and consider Cinnamon Lakeside Colombo as a lovely and a centrally located hotel. It is great that you enjoyed the sumptuous breakfast buffet at the Dining Room and the infinity pool. Having indulged in our Cinnamon hospitality, we hope you would visit us again on your next trip to Colombo. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

Enjoyed my stay at the Cinnamon Lakeside whilst attending a business conference in Colombo. I found the location and the ambience of the rooms comfortable and relaxing despite Colombo's somewhat hectic energy.

I found the staff attentive and friendly, without being overbearing and the surroundings comfortable without being fussy. There were some renovations being done during my stay several rooms away but the noise was minimal and did not bother me too much.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sanskritgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for your great review of Cinnamon Lakeside Colombo. We are happy to note that you had a comfortable and a relaxing stay with us during your busy business schedule. It is always a pleasure to read reviews about satisfied guests. We are pleased that you experienced great hospitality and our associates are recognized for it. Thank you for staying with us and we hope your next stay in Colombo would be at Cinnamon Lakeside Colombo.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 February 2014

Excellent Hotel. Very Friendly, very helpful, accommodating and efficient Staff across the board. From Reception through to Housekeeping and Sports complex.
Management and Customer Service is superb. A definite for next time.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sis3806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for your five star review. We are delighted that you experienced an excellent stay and hospitality at Cinnamon Lakeside Colombo. We appreciate very much your encouraging feedback on our services and facilities and look forward to seeing you again soon. We value your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
142 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

Our stay here (I was with three business colleagues) got off to a less than perfect start when check in took almost half an hour. This was around 5.00AM, so not a busy time, and our bookings were longstanding, so there really was no excuse. The hotel, on the other hand, turned out to be very comfortable with very clean spacious rooms and excellent service from very friendly staff. There are a variety of restaurants with Thai and Chinese standing out. There is also a good breakfast buffet, although the coffee served is pretty awful. (Fortunately, Sri Lankan is tea is excellent!). The hotel has a pleasant rear garden and large swimming pool are overlooking Beira Lake and is well placed for the city centre. The small Business Centre is reasonably efficient. Perhaps the most annoying issues relate to "electronics": my room key had to be changed 4 times during my 5 day stay and the wifi system requires continual re-logging in. Overall, I did enjoy my stay - with the quality of the staff the standout feature - and I would recommend the Cinnamon Lakeside, but the management do have some niggles to sort out.

Room Tip: Choose a room at the back of the hotel overlooking the lake, both for the view and the absence of tr...
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  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jasperco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for the descriptive review of your stay at Cinnamon Lakeside Colombo. We are glad that you had an overall enjoyable experience and your recommendation of the hotel to other travelers is appreciated. We were however concerned to learn of the other observations brought up and are sorry for any inconvenience caused. We thank you for your patronage and look forward to welcoming you again on your next visit to Colombo.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 13 February 2014 via mobile

Arrived early morning is not a matter, the staffs were warm and helpful.
We had great room, great lunch, great romantic dinner and the breakfast was just ok as the place is quite small and staff looks tired.

Overall everything was great!!

Among all of the staffs in Cinnamon Lakeside, Madhusa was one of the best. He was very helpful and made our stay splendid plus fabulous!! Wish to see him again for our next stay!!

Stayed February 2014, travelled as a couple
Helpful?
Thank Riska S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 18 February 2014
Thank you for your five-star review. We are delighted that you had a splendid birthday stay at Cinnamon Lakeside Colombo enjoying sumptuous food and warm hospitality. We shall convey the sentiments expressed to the associate concerned. We are encouraged by your assurance to return and it is our pleasure to welcome you again soon. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

Nice and relaxing hotel located by the Beira Lake. A conventional hotel offering a variety of facilities. Comfortable rooms and lovely pool area. Very good customer service and excellent food, one of the best buffets I've ever had.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IndiSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 10 February 2014
Thank you for your five star review of your visit to Cinnamon Lakeside Colombo. We are delighted that your experience was relaxing and enjoyable. Many of our valued guests love our infinity pool and the surrounding atmosphere. We thank you for your encouraging feedback on our services and facilities and look forward to welcoming you again soon.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Romantic Hotel in Colombo
#3 Luxury Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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