I stayed at the hotel from 4th to 7th April 2014.
At the time of checkin the hotel had blocked about Srilanka Rs 30,000 on my credit card and I was told this amount would be refunded at the time of checkout. I cleared my bill by payment of cash and I was told the blocked amount would be released in 2 to 3 days. It has been over a month and the amount is still charged to my card. After several calls and emails with the hotel I have not received any response and looks like they do not intend to return money once they take it.
Their customer service is pathetic and the overall hotel is so so. They rate it at 5 star but it should be 4 star maximum and with their level of service it's really 3 star.
And most importantly Don't give them your credit card or they will steal your money.
- Official Description (provided by the hotel):
- Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more less
- Reservation Options:
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- Also Known As:
- Cinnamon Lakeside Colombo Hotel Colombo
- Trans Asia Colombo
- Hotel Trans Asia