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“Great Hotel”

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Cinnamon Lakeside Colombo
Ranked #3 of 54 Hotels in Colombo
Certificate of Excellence
Malta, Europe
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Hotel”
Reviewed 2 June 2014

Good service is offered by staff, who were also very friendly. The hotel is nicely furnished and we had a window facing the road. There was some car noises mainly because it was Poya day - it didn't bother us though. Breakfast and Dinners were excellent. The restaurant wasn't crowded as it wasn't the peak season.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CamilleriD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 10 June 2014
Thank you for your five star review of Cinnamon Lakeside Colombo. We are delighted that you enjoyed your stay indulging in our Cinnamon hospitality. We thank you for your encouraging feedback on our services, food and facilities and look forward to welcoming you on your next visit to Sri Lanka. We value your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (550)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Doha, Qatar
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2014

We had a two night stay at Cinnamon Lakeside and were very happy with choice. We had a really easy check-in, checking in four different rooms as the rest of our group arrived later in the day. We were able to change rooms easily, as a triple room (that we had booked) was no longer required, the reception staff were seamlessly able to change the room to a double, located in close proximity of the others. The rooms and bathrooms were spacious and clean and the beds were very comfortable. We were easily able to fit our portacot into the room. The gym facilities are first class, with professional staff on hand to help with equipment etc. The buffet breakfast and dinner in the main restaurant were both excellent and the staff were very friendly and helpful. Pool side cocktails took a little while to get to you, but that's me just being picky, not a big indiscretion by any means. Would definitely return. Thank You!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissinYue2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 June 2014
Thank you for the descriptive review of your stay at Cinnamon Lakeside Colombo. We are delighted that you had a total indulgence of our facilities and loved our property. Your high recommendation of the hotel and its conveniences will assist other travelers to find the right place to spend their stay in Colombo. Thank you for your assurance to return on your next visit to Sri Lanka to experience yet again a memorable stay. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kedah, Sungai Petani, Malaysia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 June 2014

Nice hotel, great room and friendly staff, they let me check in at 10.30am without any hassle and extended my check out to 3.00pm. Keep up the great service to front office staffs, special thanks to Mr Mahesh, Guest Service Manager

Room Tip: Rooms on the 5th floor facing the sea like 550, just nice and quite.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hussain K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 June 2014
Thank you for your review of Cinnamon Lakeside Colombo. We are happy that you had a comfortable stay with us enjoying our Cinnamon hospitality. We appreciate your recognizing our staff and acclaiming our hospitality. We look forward to welcoming you once again soon. Thank you for your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level 5 Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 June 2014

Stayed for two nights with the sea facing room. Overall good experience. Breakfast place is slightly congested..go early if you want to avoid hitting on each other. Thai restaurant serves great food. Free transport to the casino from hotel. For Indians, we get to see only NDTV news channel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sureshdeenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 June 2014
Thank you for your kind review of Cinnamon Lakeside Colombo. We are delighted that you enjoyed your stay indulging in our Cinnamon hospitality. We thank you for your encouraging feedback on our services, food and facilities and look forward to welcoming you on your next visit to Sri Lanka. We value your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 May 2014 via mobile

I'm not 100% happy with this hotel. I wonder where all hospitality and guest satisfaction disappeared! My first time in Cinnamon Lakeside but might be as well be the last.

Good:
- Everyone speaks English.

Bad:
- Housekeeping need more training.
- I was rushed in the restaurant while having my dinner at the buffet restaurant. Twice not only once!
- Housekeeping got into my room while I was asleep at 0530.
- They justified their mistakes and tried to fix their problem by offering me a plate full of fruits and got in to my room while I was asleep again!
- Internet is so so so slow.

Stayed May 2014
Helpful?
2 Thank MKMaskari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 28 June 2014
We are disturbed to learn that your stay at our hotel did not meet with your expectation. We did have an inquiry regarding the issues mentioned and we would like to profusely apologize for the inconvenience caused to you. Your observations are well noted and remedial action has been taken. With the hope of you giving us a second chance, we would like to assure you that this is more an exception than the rule in this hotel. Should you wish to stay with us again, please feel free to contact me personally and I shall make arrangements to make your next stay with us a pleasant one.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

Nice hotel, a bit old but the staff was very friendly and helpful. Nice Lobby and there are quite a few restaurant choices. Beautiful terraces overseeing the pool. I did not stay in a suite but the balconies for the suites are huge.

Room Tip: Make sure you do not stay at the top floor close to the lift. The noice from the lift engine in top...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank livans74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 June 2014
Thank you for your kind review of Cinnamon Lakeside Colombo. We are delighted that you enjoyed your stay indulging in our Cinnamon hospitality. We thank you for your encouraging feedback on our services and facilities and look forward to welcoming you on your next visit to Sri Lanka. We value your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 May 2014

I was glad to be at the Cinnamon which seems to be a respectable and luxury hotel. I went to the 7° restaurant and it was excellent. I went to the pool everyday, and one day, I had the bad idea to take their "king prawns salad" and eat it by the pool. When the salad arrived, it looked nice but when I tasted it, i felt a strange flavour...Anyway, I was really starving and thought maybe it was the sauce...IT WASN'T ! On the evening the same day, I felt myself really bad and started to get fever... I had been sick like a dog for two days because of these prawn salad. I thought we could be sure of the quality of the food in a five star hotel...But no. So don't try any sea food here, at least, at the swimming pool restaurant. I learned by the way they didn't have a chef during the day anymore at this moment. This is really strange. So sorry but this ruined everything as far as i am concerned.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Isidore T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, 5 June 2014
We were disturbed to read your review. We wish to profusely apologize for the inconvenience you had to face but can assure you that this is more an exception than the rule in this hotel. We have discussed precautionary measures with the staff and we hope that this isolated incident would not deter you from visiting us again. Should you wish to stay with us again, please feel free to contact me personally and I shall make arrangements to make your next experience with us a pleasant one. We value your patronage.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cinnamon Lakeside Colombo

Property: Cinnamon Lakeside Colombo
Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#3 Luxury Hotel in Colombo
#3 Romantic Hotel in Colombo
#8 Family Hotel in Colombo
#10 Business Hotel in Colombo
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cinnamon Lakeside Colombo 5*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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