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“OK” 2 of 5 bubbles
Review of Hotel Sansu

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Hotel Sansu
Ranked #48 of 52 Hotels in Colombo
JEDDAH
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“OK”
2 of 5 bubbles Reviewed 16 July 2011

I stayed there for one night with my family.
The rooms and bathrooms were clean.
The location is far from downtown.
I donot recommend to stay here unless strict budget restrictions.
The room was around $42 though not cheap but less than other hotels in colombo. The ACs are very old and dont work.

  • Stayed June 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank IPFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 9 September 2014
Dear Sir,

We are extremely sorry for the inconvenience caused to you in the past.

Now Hotel SANSU is under a new Management which has qualified employees and all the rooms are renovated and whitewashed with 100% cleanliness

We would like to see you again in our Hotel and we invite you back to see the difference.

Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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47 reviews from our community

Traveller rating
    9
    9
    9
    7
    13
See reviews for
11
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6
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 March 2011

I booked this place last minute when the usual place I go to in Colombo was booked up. The room was clean enough but pretty run down - stained walls and a dripping ceiling in the bathroom. There was a really noisy air conditioning unit outside our room, which kept on going on and off throughout the night. The guy running the hotel seemed friendly enough, but it wasn't the most comfortable night's sleep and I'd only go back there if everywhere else is full.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank SarahWalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Sarah Walter

Warm Greetings from Hotel Sansu

Thank you for this review & we Highly appreciate it since it was how it was in the past.

Now Hotel Sansu is undertaken by a new Management which has a new bunch of highly trained and specialized staff for service.

The rooms are renovated and white washed & kept upto standards..

We would like to see you back in our hotel if you would like in comming back.

We invite you to come back and experience the difference..

Hoping in seen You again
Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Colombo hotels

Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 March 2011

We stayed almost two weeks at the Sansu Hotel. My wife had to seek medical care at the famous Lanka hospital, which is located across the main road just a few minutes away from the hotel. If you need to see a doctor in Colombo, the Lanka hospital is probably the best choice in town! The staff was very helpful and friendly. There are restaurants and a supermarket near by. Wi-fi is free of charge and there is a fairly good reception in some rooms on the second floor. Hot water is available all day long - you just have to tell them. They even have room service!

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Inanotherplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Sir/Madam,

We highly appréciate your review about our Hotel.

Now this Hotel is under a new Management, where there is a new bunch of employees..

We would like to have you back in our hotel & share the experience with us.

Hope in seen you again

Best & Warm Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cumbria
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 2 March 2011

location was very poor - too far from main centre for walking. No places to eat even though the reception told me of places I couldn't find them. There is no restaraunt - it is a snack bar and in a back room badly lit. Ants in bathroom.
A paper sign sellotaped on the wall says tours arranged - I asked and they said there were none - I was supposed to be there for 4 nights but left after only 2 nights - my family texted me another place and I left . No good for a woman on her own - I have travelled extensivly in Asia before. I know the price is cheap but I have stayed in cheaper places for less.

  • Stayed March 2011, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank lakeslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Lakeskady;


We highly appreciate your review which you have provided in the past as we can know how this place had been.

We are now under a new Management which has taken over HOTEL SANSU;

This hotel was taken over in year 2014 & now the experience is extremely different.
We have employed highly skilled Hotel trade employees now.

We would like to see you again in our Hotel if you wish to come back.

Hope in seen you Back.

Best Regards
Marlon Evarts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 January 2011

It was clean, with helpful personnel. Very nice and bright room! Hot water only from 05:30 am until 07:00 am.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank moonface20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Sir,

We Highly appreciate your review which you have given in the Past.

Now Hotel Sansu is undertaken by a new Management who are highly Qualified in hospitality & we give the GUEST the priority.

Please feel free to come back to Hotel Sansu & experience the new service provided by us.

We hope in seen you again.

Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 9 June 2008

Very run-down and dirty. There are no towels or toilet paper! Tiny TV, mostly local channels. Bed sheets with holes. No blanket – there is only one big sheet, folded twice. Microscopic ants and at least one huge cockroach. Fridge is old and so dirty I was reluctant even to touch it. I couldn’t find how to turn one lamp off so I slept with the light. There were mosquitoes in the room.

There is no Wi-Fi. Breakfast is not included. Food in the restaurant is below average, certainly overpriced, and the juice is just a watered down dry powder. I ordered a tea-pot in the room and it was just a pot of hot water and a cheap local teabag in one cap.

Toilet flush was not working, so I had to open the cover and flush by pushing some internal gear :-)

This hotel is on the level of hostels and guest houses, tiny pictures on their site are much better than actual reality.

If you are looking for a nice hotel – pay $44 for Colombo City Hotel, it is much, much better and located in the very center of the city!

  • Liked — Nothing
  • Disliked — Dirtyness, no towels and toilet paper
  • Stayed June 2008, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Alex_Saveliev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, owner at Hotel Sansu, responded to this review, 15 February 2010
Now we have new managment back by a group of company. You can try our service now. Pl. delete the previous recommendation bec. those really effect to our business as we are doing good now.
thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sansu

Property: Hotel Sansu
Address: 651/31, Sir Oliver Gunathilake Gardens, off Elvitigala Mawatha | opposite Lanka Hospital, Colombo 00500, Sri Lanka
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 52 Hotels in Colombo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Sansu 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel Sansu is a hotel with a friendly environment, where it is situated in the city center of Colombo 05 which is conveniently accessible to major Hospitals such as LANKA HOSPITALS (Opposite it), Asiri Hospitals, Nine wells etc. Our Hotel is ideal for budget travelers & patients arriving for treatment. ... more   less 
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