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“Find a nice homestay, double your budget, or stay here.”
Review of Hotel Sansu

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Hotel Sansu
Ranked #47 of 51 Hotels in Colombo
United States
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Find a nice homestay, double your budget, or stay here.”
Reviewed 14 February 2012

You get what you pay for, I suppose. Unfortunately in Colombo, you have to pay a lot to get the bare minimum.

There are few budget places to stay in Colombo. So Hotel Sansu would be one of these few options. At $32 US a night for a single room, most backpackers won't be pleased.

But it's a serviceable option, if only because it has little competition in its price bracket. The entire hotel could use a scrubbing. The little fridge in the room was dirty and cut in and out and the A/C was loud as a jetliner. The towels were more like worn rags. But again. You get what you pay for.

The staff were not particularly talkative but friendly enough. The restaurant downstairs served edible, albeit uninspired food (there aren't too many options eating outside in the area) and there was even room service. I had no problems accessing the free WiFi signal in my room.

One thing to be aware of. On Google Maps, if you type in Hotel Sansu, it'll show you an apparently wonderful location by the lake near the city core. It's nowhere near here. I presume this is an honest mistake and nothing to do with the hotel. Hotel Sansu is actually miles away in Colombo 5, in an alley across from a hospital that used to be called Apollo (but has now changed its name).

Room Tip: Your neighbor's air conditioner might be right outside your window. You might want to check on t...
See more room tips
  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank WillemDanjah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 9 September 2014
Dear William Danger,

Thank you so much for your valuable review.

Hotel Sansu is now under a new Management with new qualified staff. We have improved in every aspect and we invite you back to experience the new change.

We now have qualified cooks who are capable of preparing All types of dishes namely Western, Eastern, Maldivian, Russian & Sri Lankan Food.

We hope you would come back.

Best Regards
Marlon Evarts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
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English first
Cogolin, France
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 November 2011

Don't expect a classy hotel, I come for the 2nd time in hotel Sansu, and it's perfect for a short stay in colombo. Cheap hotel and clean. The next day if you have a train this hotel is well situated from Fort railaway station, few minutes drive in tuk tuk.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MilouToug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 9 September 2014
Dear Milou Toung,

Thank you so much for this review, we highly appreciate your review.

You could come again & We invite you back to experience Hotel Sansu under the New Management.

We have renovated all the rooms and have new staff to serve the guests who are well qualified.

We hope you would come back to stay with us!

Thank you once again for your review

Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 5 Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 July 2011

I made a one day transit stay at Colombo when returning from Maldives to India. Being just a quick day trip, I choose a low cost hotel that looked good in pictures and cost just $32 a night.
Big mistake!
- the hotel is in a corner of Colombo. Reaching the hotel took me an hour from the airport at 1am and another 30$. Worse - return in evening peak hour traffic actually took me 2.5 hours!
- I was planning to sight see around the city. but got severely constrained due to the distance and lack of easy availability of transport!
- the wifi in the hotel works only in the lobby, which gets overpacked with just 3 people!
- when I reached the hotel at 2am, there was no food available. And with it located so out of the city, going out for food is impossible!
- The hotel claims to be no-smoking. but my room smelt of cigarette smoke. I asked for an alternative room, but there was none available and all the hotel receptionist could do was get a really smelly room freshener!
- the room ac did not work!
- the shower head was broken
net to net, an extremely costly choice for a cheap hotel. I would not recommend this hotel to anyone, even the most budget traveller

Room Tip: stay away!
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  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank AbhijeetK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 9 September 2014
Dear Mr. Abhjeet,

Now Hotel Sansu is undertaken by a new Management where everything is up-to date.

The distance from Airport is now Less since the new Express Way is made and it takes only 40mins from the Airport to our Hotel.

This hotel has been mainly made to help the patients who arrive at Lanka Hospitals for Treatment, that's why it is situated right Opposite Lanka Hospitals for the convenience of guests.

Pertaining to rooms since now it is under a new management, the rooms are renovated and are cleaned everyday by the housekeeping department.

Pertaining to the restaurant, now there is a well qualified Chef who is well known in preparing Western Dishes, Maldivian Dishes, Russian Dishes and Srilankan Dishes. The Restaurant is open from 6:00 AM - 3:00PM & 6:00 PM - 10.30 PM. The kitchen is closed after 10:30 pm is because after midnight usually we do not guests who order food at that time, therefor considering on that reason we are closing the kitchen at 10:30 PM.

Now the hotel is fully equipped with A/C, & WIFI on every floor, Room Service, Tours Operated by qualified tour guides etc

We invite you again if possible to come & feel the new experience of our hotel under the new Management.

Hope in seen you!

Best Regards
Marlon Evarts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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JEDDAH
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2011

I stayed there for one night with my family.
The rooms and bathrooms were clean.
The location is far from downtown.
I donot recommend to stay here unless strict budget restrictions.
The room was around $42 though not cheap but less than other hotels in colombo. The ACs are very old and dont work.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank IPFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 9 September 2014
Dear Sir,

We are extremely sorry for the inconvenience caused to you in the past.

Now Hotel SANSU is under a new Management which has qualified employees and all the rooms are renovated and whitewashed with 100% cleanliness

We would like to see you again in our Hotel and we invite you back to see the difference.

Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 March 2011

I booked this place last minute when the usual place I go to in Colombo was booked up. The room was clean enough but pretty run down - stained walls and a dripping ceiling in the bathroom. There was a really noisy air conditioning unit outside our room, which kept on going on and off throughout the night. The guy running the hotel seemed friendly enough, but it wasn't the most comfortable night's sleep and I'd only go back there if everywhere else is full.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SarahWalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Sarah Walter

Warm Greetings from Hotel Sansu

Thank you for this review & we Highly appreciate it since it was how it was in the past.

Now Hotel Sansu is undertaken by a new Management which has a new bunch of highly trained and specialized staff for service.

The rooms are renovated and white washed & kept upto standards..

We would like to see you back in our hotel if you would like in comming back.

We invite you to come back and experience the difference..

Hoping in seen You again
Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 March 2011

We stayed almost two weeks at the Sansu Hotel. My wife had to seek medical care at the famous Lanka hospital, which is located across the main road just a few minutes away from the hotel. If you need to see a doctor in Colombo, the Lanka hospital is probably the best choice in town! The staff was very helpful and friendly. There are restaurants and a supermarket near by. Wi-fi is free of charge and there is a fairly good reception in some rooms on the second floor. Hot water is available all day long - you just have to tell them. They even have room service!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Inanotherplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Sir/Madam,

We highly appréciate your review about our Hotel.

Now this Hotel is under a new Management, where there is a new bunch of employees..

We would like to have you back in our hotel & share the experience with us.

Hope in seen you again

Best & Warm Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cumbria
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 March 2011

location was very poor - too far from main centre for walking. No places to eat even though the reception told me of places I couldn't find them. There is no restaraunt - it is a snack bar and in a back room badly lit. Ants in bathroom.
A paper sign sellotaped on the wall says tours arranged - I asked and they said there were none - I was supposed to be there for 4 nights but left after only 2 nights - my family texted me another place and I left . No good for a woman on her own - I have travelled extensivly in Asia before. I know the price is cheap but I have stayed in cheaper places for less.

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lakeslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upul1970, Owner at Hotel Sansu, responded to this review, 8 September 2014
Dear Lakeskady;


We highly appreciate your review which you have provided in the past as we can know how this place had been.

We are now under a new Management which has taken over HOTEL SANSU;

This hotel was taken over in year 2014 & now the experience is extremely different.
We have employed highly skilled Hotel trade employees now.

We would like to see you again in our Hotel if you wish to come back.

Hope in seen you Back.

Best Regards
Marlon Evarts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sansu

Property: Hotel Sansu
Address: 651/31, Sir Oliver Gunathilake Gardens, off Elvitigala Mawatha | opposite Lanka Hospital, Colombo 00500, Sri Lanka
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 51 Hotels in Colombo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Sansu 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel Sansu is a hotel with a friendly environment, where it is situated in the city center of Colombo 05 which is conveniently accessible to major Hospitals such as LANKA HOSPITALS (Opposite it), Asiri Hospitals, Nine wells etc. Our Hotel is ideal for budget travelers & patients arriving for treatment. ... more   less 
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