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“Better Than Expected”

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Cinnamon Grand Colombo
Ranked #4 of 55 Hotels in Colombo
Certificate of Excellence
Reviewed 7 February 2013

Before my arrival, I was told that the Cinnamon Grand may not be up to international standards of five star hotels, but, to my pleasant surprise, I had an excellent stay. The room (a suite actually) on the Executive Floor was well appointed and comfortable. The service was outstanding, in a well meaning, usually efficient way. The lobby is massive and can feel like a luxurious train station, but since this is apparently the place to stay for visitors, and the place to meet for locals, that is part of the deal. The breakfast was outstanding. Of the restaurants, I only tri

  • Stayed: January 2013, travelled with friends
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Thank pcinrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 9 February 2013

Thank you for choosing to stay at the Cinnamon Grand Colombo.

Indeed we are delighted to read that we did exceed your expectations in giving you an excellent stay with us. We value your commendation of our executive floor very much and appreciate the time taken to share your experience on TripAdvisor.

We hope you will stay longer the next time in order to experience more of our dinning options and indulge in more of our cinnamon hospitality.

Thank you.

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2,972 - 2,978 of 4,027 reviews

Reviewed 7 February 2013

Ayuwon !

We stayed here for 1 night.nice place. you can play DAM here. :D The hotel is spectacular and houses one of the best most authentic Sri Lankan Cuisine restaurants "Nuga Gama".... Our experience at the place was superb.

  • Stayed: February 2013, travelled as a couple
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Thank NaveenAgarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 9 February 2013

Thank you for staying at the Cinnamon Grand Colombo.

Your words of praise on our hotel is greatly appreciated as we are so glad you enjoyed your stay as well as your dinning experience at our traditional Sri Lankan restaurant.

We look forward to welcoming you again to experience more of our facilities and cinnamon hospitality.

Best regards.

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Reviewed 6 February 2013

We arrived at the end of our Sri Lanka Holiday, wished we had more time, realy buzy hotel, the excutive floor was wonderfull, butler met us at the lift, was back in five minutes with champayne and straberries, made resturant reservations, this is the Hotel you must stay in Columbo.

Room Tip: Ex Floor 7th 8th
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  • Stayed: December 2012, travelled as a couple
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Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 8 February 2013

Thank you for choosing the Cinnamon Grand Colombo as the grand finale to your holiday in Sri Lanka and for your kind and appreciative review.

We are most delighted that you enjoyed the service and facilities of our executive floor rooms and appreciate your recommendation.

We do look forward to indulge you with more of our hospitality on your future stays at the Cinnamon Grand.

Thank you

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Reviewed 4 February 2013

We stayed there for 2 nights before embarking on a tour of Sri Lanka. It's a big hotel, and big hotels can often be featureless and impersonal. Not here. The staff were universally friendly, helpful and charming. This was highlighted when my wife had an accident by the swimming pool. On emerging from the pool, she slipped and fell over backwards, banging her head rather badly on the ground. This resulted in a lump of significant proportions on her head. The poolside staff were on the case within seconds, and the hotel nurse was called. She advised a visit to a local private hospital to see a doctor, a taxi was called, a member of staff accompanied us (Thank you so much, Fiona Inch, for all your help! It was very much appreciated!). To cut a long story short, within 3 hours my wife had seen an A & E doctor, a consultant neurosurgeon, had a complete CAT scan and had seen the consultant neurosurgeon again, had been given the all-clear and was back at the hotel. This was in no small part due to Fiona's pulling of strings at the hospital! I shudder to think how long the process would have taken in the UK. Very impressive on the part of the hotel, who could not be held responsible for the accident - it was just an accident.

Apart from that, the food was good (my wife insists she ate the best prawns ever!). Rooms better than adequate. I would most certainly stay there again.

  • Stayed: January 2013, travelled with family
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2  Thank croquetmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 6 February 2013

Thank you for choosing to stay at the Cinnamon Grand Colombo, at the beginning of your tour of Sri Lanka.

Whilst it is a pleasure to learn that you enjoyed your stay with us we do hope your wife has totally recovered from the unfortunate accident. Fiona Inch has done us proud in giving you all the necessary assistance and it will be my pleasure to pass on your compliments to her.

Whilst thanking you for your feedback, we do look forward to the pleasure of having you stay with us again, to savour more of our facilities and culinary expertise; and experience more of our Cinnamon hospitality.

Best regards.

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Reviewed 4 February 2013

We traveled to Colombo, Sri Lanka recently to attend a conference and the entire team of about 370 participants from India were booked with early check-in option.For a large group of people, the rooms were not provided till noon and finally we have to shift more than 30 people to nearby Hilton. Some people were given keys to room in which guests were occupying. It was a complete breakdown of the system and the hotel did not the skills to manage such situation. The rooms were very good, extremely clean and comfortable though we used only the same for sleep in night as we all out till very late in the evening to attend various schedules. Breakfast were okay but it more looked like lunch given the varieties of wet food on display and very less option on cereals. Fruit options are confined to pineapple, papaya and bananas. On the eve before the last day of my stay, I found the TV remote missing in the room and hence could not watch any channel. However, nonetheless, the place is on the whole a good place to stay.

Room Tip: You should select a room with view of the sea. Some of our friend stayed in rooms which had great vi...
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  • Stayed: February 2013, travelled on business
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Thank GolakaNath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 6 February 2013

Thank you for staying at the Cinnamon Grand Colombo and your feedback on TripAdvisor.

Whilst appreciating the compliments on our facilities, we are sorry that you and your guests were inconvenienced due to the late check-ins. We have also taken note of your valuable comments and will certainly ensure that such repetitions do not take place in the future.

On making inquiries into the delay in check-ins, I can assure you that the hotel’s commitment to the Travel Agent was met in its totality; and the other rooms, as per the Travel Agent, were given during the day.

We do hope you will give us another opportunity to serve you, should you visit Sri Lanka in the future.

Thank you

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Reviewed 2 February 2013

Lacks the charm of Sri Lanka's many boutique hotels, but more than makes up in its professionalism.
One of the few well run, service oriented, business traveller friendly hotels in colombo.
The executive floors have a in-room check in and dedicated lounge which saves a lot of time.
Private butlers take care of you.
Food is mediocre, but there are plenty of options around.

  • Stayed: January 2013
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Thank Rohan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 6 February 2013

Thank you for staying at the Cinnamon Grand Colombo and for your complimentary feedback.

We are pleased to know that the facilities of the executive floor have met with your expectations and we do appreciate your compliments on it. We look forward to have you stay with us when you visit Sri Lanka again, giving us the opportunity to indulge you with more of our cinnamon hospitality.

Best regards

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Reviewed 2 February 2013

This was a great hotel with an elaborate lobby and very attentive staff. We were there for a wedding and it was very easy to get assistance with draping my saree and getting my hair done. The room had a nice view and comfortable bed. Overall a great place to stay for the price.

Stayed: July 2012, travelled as a couple
Thank foodie_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this reviewResponded 6 February 2013

Thank you for your stay at the Cinnamon Grand Colombo and for sharing your experience on TripAdvisor.

We are delighted you had a memorable stay with us and also very pleased that you got the necessary assistance in “dressing up” for the wedding. Thank you for your words of praise on our amenities and service.

We do hope you will stay with us again, maybe for a longer time, to experience more of our facilities and cinnamon hospitality.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cinnamon Grand Colombo

Address: 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Colombo
#2 Spa Hotel in Colombo
#3 Business Hotel in Colombo
#4 Romantic Hotel in Colombo
#4 Luxury Hotel in Colombo
Price Range: £117 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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