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Evanjaline P

Residential Conference- Exceptional Service

4.0 of 5 bubblesReviewed 10 Jun 2024
We hold our official residential 3 days workshop at this venue. Exceptional services provided by the hotel than our request. Very comfortable and clean rooms, food was really yummy as we could customize the menu with the hotel. Can be easily reached and most of the shopping centers and sights are nearby. The hotel team has always been friendly, patient and helpful. We were impressed with the conference hall seating set up and the necessities provided throughout without any interruptions. We would definitely stay there again. and Highly recommended for any occasions.
Date of stay: June 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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11 - 16 of 770 reviews
Reviewed 8 June 2024

My experience at the Best Western Elyon Colombo during our office training was excellent. We had all the necessary facilities for our training session, including readily available notepads and stationeries which made our training sessions even more convenient. We were provided delicious breakfast, lunch, and tea. The environment was clean, the washrooms were well-maintained, and the staff was friendly and accommodating. Overall, it was a productive and comfortable experience.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 273funkypotato
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2024 via mobile

Wonderful stay and delicious food - excellent and personalized care by Lobby Manager Dulith and Receptionist Nilmika making you feel welcomed and very comfortable- rooms are very clean along with the bathrooms- very relaxed and safe atmosphere where you can enjoy time with your loved ones - definitely a must visit 👍🏽

Date of stay: May 2024
Trip type: Travelled solo
1  Thank Ryan777392312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Asela Ranatunge, Marketing at Best Western Elyon Colombo, responded to this reviewResponded 3 June 2024

Dear Ryan,

Thank you for your glowing review! We're thrilled to hear that you had a wonderful stay with us and enjoyed our delicious food. It's fantastic to know that Dumith and Nilmika provided you with excellent and personalized care, making you feel welcomed and comfortable. We take pride in maintaining clean rooms and bathrooms to ensure our guests have a relaxing and safe atmosphere during their stay.

Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable experience with your loved ones.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

I must say my family and I had a wonderful stay at Best Western Hotel.
Staff very friendly, so friendly that sometimes we thought we were asking for too much.
To Front Office Manager and your team thank you for being so helpful and understanding.
Housekeeping team prompt in answering to our needs, rooms always very clean and beds comfortable.
Cannot finish by not mentioning the restaurant 🍽staff. BIG THUMBS UP 👍👍for them .Marshall was really great always welcoming us with a big smile.😀 For breakfast ☕️🥖after 2 days he already knew who wanted tea or coffee and how. Not forgetting Chef n his team for the very good and tasty food🍔🌯🌮🍤.from srilankan to European food..
Thank you all 🙌👏for making our staff memorable
We surely recommend 👌the.hotel to all looking for a comfortable stay in Srilanka and just a ride away from all shopping malls .

Date of stay: April 2024
Trip type: Travelled with family
1  Thank mariefrancehansen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Asela Ranatunge, Marketing at Best Western Elyon Colombo, responded to this reviewResponded 3 June 2024

Dear Guest,

Thank you for sharing your wonderful experience at Best Western Hotel! We're thrilled to hear that our friendly staff, impeccable housekeeping, and delicious dining options contributed to making your stay memorable.

Your recommendation means a lot to us, and we look forward to welcoming you back soon for another comfortable stay.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

I recently stayed at the Best Western Colombo and had a mixed experience. The room was comfortable, and the lobby manager was very humble, but I faced a significant billing issue with room service.

I ordered two brownies for dessert, listed at 850 LKR each on the menu and confirmed via phone. However, I was shocked to find I was charged 1540 LKR each instead. This unexpected charge doubled my total bill to 4156 LKR instead of the anticipated 2000 LKR.

Initially, this experience made me want to give a 1-star review. However, the lobby manager's sincere efforts to apologize and explain the situation changed my mind to a 3-star review. Despite his efforts, the system issues prevented him from reversing the charge, and I ended up paying an unrealistic amount.

While I appreciate the room comfort and the Lobby manager's dedication, this billing discrepancy has made me question whether I would choose this hotel again, even though I have chosen this location several times before. I hope management addresses such issues in the future.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Menuka I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Asela Ranatunge, Marketing at Best Western Elyon Colombo, responded to this reviewResponded 3 June 2024

Dear Mr. Menuka,

We're genuinely sorry to hear about the billing discrepancy you experienced during your recent stay at Best Western Colombo. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused.

Your feedback is incredibly valuable to us, and we want to assure you that we take concerns like this very seriously. We'd like to clarify that we have two separate menus for room service and restaurant dining, and we apologize for any confusion this may have caused. Rest assured, we will review our billing procedures to ensure such discrepancies are promptly addressed and prevented in the future.

We truly appreciate your acknowledgment of the comfort of your room and the efforts of our lobby manager. We understand the frustration this situation may have caused, and we're committed to making it right for you. As a gesture of our sincere apology, we'd like to invite you for a complimentary cup of tea during your next visit to Best Western Colombo. It would be our pleasure to demonstrate our commitment to providing you with a seamless and enjoyable experience.

Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back and exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

Best Regards

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Reviewed 16 May 2024

Very nice place to stay with family and friends
Rooms are very neat
Excellent customer service
Specially thanking to Mr Dumith Lobby Mananager He is friendly and helpful
Their room service was very decent and quick
I think one of hotel best hotel to stay with decent price

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Himasz U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Asela Ranatunge, Marketing at Best Western Elyon Colombo, responded to this reviewResponded 3 June 2024

Dear Guest,

Thank you for your kind words! We're delighted to hear that you had a pleasant stay with us and found our hotel to be a great place for families and friends. It's wonderful to know that you appreciated our neat rooms and experienced excellent customer service. We'll be sure to pass on your thanks to Mr. Dumith, our Lobby Manager, for his friendly and helpful assistance. We're glad you enjoyed our efficient room service as well.

Your feedback means a lot to us, and we're honored to be considered one of the best hotels to stay at with a reasonable price. We can't wait to welcome you back soon!

Warm regards,

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