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“A memorable experience!”

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Dushanbe Serena Hotel
Ranked #2 of 18 Hotels in Dushanbe
Certificate of Excellence
Dushanbe, Tajikistan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A memorable experience!”
Reviewed 11 March 2014

My personal experience at the Dushanbe Serena hotel was very memorable and I would highly recommend those who are traveling to Dushanbe to arrange their accommodations at the hotel.

Upon arriving at the Serena, I was welcomed by the lovely and very professional front desk staff Ilhom, Aziza and Nekruz who facilitated my check-in and helped answer any questions I may have had at the time. Once I made it to my room (which was utterly beautiful!) I was astonished by the décor as it was the perfect balance between luxury and traditional Central Asian elements.

The food at the Serena is amazing and Tariq and Jay work tirelessly to ensure your experience is absolutely perfect. If you happen to travel to Dushanbe in the summertime, be sure to ask Jay for the iced mint lemonade - its his speciality and its refreshingly delicious!! In addition, Sunday brunch at the Serena during summer is a must - from the wide assortment of food and the waffle station you won't be disappointed. There is no better way of relaxing on a Sunday then enjoying a delicious brunch and making your way to the rooftop pool for a refreshing swim.

Also, Alim, the front desk manager is extremely helpful and will ensure that your stay at the hotel is nothing shy of excellent!!

There is no place in Dushanbe like the Serena hotel and I can guarantee that the exceptional team, beautifully decorated rooms and delicious food will make your experience just as memorable :)

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
1 Thank cheb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 24 March 2014
Thank you for taking the time in posting your review of our property. It is wonderful that the Serena level of service you received created a memorable and positive experience for you, and that you were able to fully enjoy the benefits of all the comforts we have to offer! We are certainly proud of our staff, and were happy to serve you during your stay. We hope Serena Hotels will continue to be your accommodation provider of choice in the future!
Warm regards,
Alim Shariff
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Montreal, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 March 2014

All was fantastic: the staff, the service, the Manager who sorted out all issues during my stay. Comfortable, pleasant and unforgettable! Have all you need to rest well and do business. Highly recommended!

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank LidiaVarbanova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 10 March 2014
Thank you for taking a moment to post your review with your highest recommendation. We are pleased that you enjoyed your stay with us and that you found our services and amenities to suit your needs. We enjoy serving our guests appreciate your kind remarks, we do hope you will return to visit us again soon!
Warm regards,
Alim Shariff
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2014

I have stayed at the Serena Dushanbe a few times now, and it has always been a great experience. The staff are very friendly and the decor is very high end - all beautiful dark wood finishings and plenty of desk space in the standard rooms compared to other hotels I've stayed in, in Central Asia and elsewhere.

It's right by the airport - not a guessing game when I have to catch my flight out.

Serena Hotels have always been a great stay -


Cheers from Canada!

  • Stayed February 2014
    • Value
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Helpful?
3 Thank JameelMohamed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 10 March 2014
Thank you kindly for posting your review. We are indeed located centrally in the city center along two major intersections and close to a host of major amenities including the Dushanbe Airport. Thank you for posting the pictures of the room too, of which reflect one of few interior spaces that has employed local artists using regional materials to bring to the Dushanbe Serena Hotel a rich experience of Central Asia. Each space develops a special character through its use of local crafts – carved plaster, or Ganj; Ikat or Abr textile patterns; the Tajik Atlas pattern; wood carving; wall painting with floral motifs; glazed ceramics and regional objects. We look forward to welcoming you back soon!
Warm regards,
Alim Shariff
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dushanbe, Tajikistan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2014

If you happen to travel to Tajikistan and in order to have the perfect experience while there, then you need to stay at Dushanbe Serena Hotel, a choice you won't regret!
It is centrally located with a dedicated team of staff, all there to make your trip amazing! The rooms and services of the Dushanbe Serena hotel is the talk of the town. For those who are frequent visitors of Serena, they know what am I talking about.

I absolutely love the décor of the hotel, its inspired by the local and regional traditions. When you are there, you know that the best of Tajikistan is there. For those socially conscious travellers, be assured that while Serena give you the best of everything in town, in the same way, they share their bests with marginalized persons. While I was there, I heard they were training refugees to gain life skills to sustain their families. By staying at Serena, not only you will get what you want and many more, you also give what poor families wish for.

Roh e Safeed – happy traveling!

  • Stayed October 2013, travelled on business
    • Location
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    • Service
Helpful?
3 Thank Atlas99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 10 March 2014
Thank you kindly for sharing your review. We are happy to hear you enjoyed our product and services. We certainly agree that our decor is tasteful - you would have experienced spaces that reflect the ceremonial and celebratory traditions of Central Asia.
Thank you for also pointing out our SEED program, our Serena Environmental and Education Program underpins a broad CSR response in the areas of Culture, Environment, Governance and Society.
This all year round responsibility, looks at the best working practices, the engagement in the local communities and for the recognition that brand names depend not only on quality, price and uniqueness but on how, cumulatively, Serena interacts with companies’ workforce, community, and environment. We are moving towards a challenging feature of our corporate responsibility, where, at Serena, the results are judged not just by the input, but by outcomes; the change we bring along in this world in which we live through our foot prints, and the contribution we make to reduce the sufferings around us.
Tashakkur, we look forward to welcoming you back!
Alim Shariff
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Moody, Canada
Level 4 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2014

Centrally located this property offers great comfortable rooms, breakfast and restaurant. Pool and Spa are great too. Very friendly and courteous staff in all areas from reception to restaurant to concierge and housekeeping. Management also on hand.

  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank 123tripad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 3 March 2014
Thank you for posting a review on our property! We are indeed very centrally located and close to all major amenities in Dushanbe. We look forward to welcoming you back soon!
Warm regards,
Alim Shariff
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dushanbe, Tajikistan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2014

The warm and welcoming staff is probably my favorite thing about Serena Dushanbe, and that is saying a lot, considering the wonderful design, cultural decor, and great facilities. Each time I visit, I feel like it's a home away from home.

  • Stayed December 2013, travelled on business
    • Value
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Helpful?
1 Thank HappyCamper786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 3 March 2014
Thank for sharing your experience of our property being your home away from home! We hope to welcome you back soon.
Warm regards,
Alim Shariff
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 February 2014

Dushanbe Serena is a truly luxurious experience. From the décor to the service to the exercise facilities, the hotel is superb. The staff are helpful and responsive. The décor is the finest in the region and the restaurant is sufficient. It is definitely worth the money to stay here. My only criticism would be that there should be some kind of self service tea and/or coffee in the rooms. Aside from this minor detail, the Serena Dushanbe is outstanding.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DevelopmentWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DSHFOM, Front Office Manager at Dushanbe Serena Hotel, responded to this review, 5 February 2014
Thank you for posting your wonderful review. We are proud of our decor and must share that it is indeed a composition of Tajik traditions presented in a contemporary manner. We are glad that you were able to experience such fine service. With regard to the tea/coffee in the rooms, we do offer this service on our executive floors allowing you even more value for money with the other amenities that the executive floor offers. We hope you will be able to take advantage of this on your next visit to Dushanbe. We look forward to welcoming you back.
Warm regards,
Alim Shariff
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dushanbe Serena Hotel

Property: Dushanbe Serena Hotel
Address: Rudaki Avenue 14, Dushanbe 734000, Tajikistan
Phone Number:
Region: Tajikistan > Dushanbe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Dushanbe
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Dushanbe Serena Hotel 5*
Number of rooms: 95
Official Description (provided by the hotel):
Located on the Rudaki Avenue, a central location on the main boulevard of the city, the Dushanbe Serena Hotel sets a benchmark in the hospitality sector of Tajikistan for a deluxe five-star Hotel in the capital city. The spectacular facade with Tajik motifs is one-of-its-kind. Spread over 1.2 hectares of land, the Dushanbe Serena Hotel is with-in walking distance to Government Offices, Diplomatic Missions, Multinational and State Owned Companies, Tourist attractions such as National and Art Museums, Exhibition Centers, Cinemas, Opera Theater, and general commercial offices and institutions. A 10 minute drive from the Dushanbe International Airport, the five-star luxury Hotel has been designed and developed as a social and business hub for the residents of Dushanbe as well as the foreigners visiting the capital city for business or for leisure. ... more   less 
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