We stayed here when our booking at the Samir hotel was not honoured.
We found all the staff here very friendly and helpful, nothing was too much trouble. The rooms were serviced well and the beds very comfortable; the bathrooms were very small but kept clean, had a hairdryer and hot water was freely available. The bath/shower would be difficult to get into for anyone with restricted mobility. There was not a lot of storage space but there was a safe and heating/aircon was efficient.
Breakfast was the usual buffet style, plenty of variety, lots of friendly and helpful staff keeping dishes re-filled. We all enjoyed the food. There is no bar and the restaurant was not open for other meals while we were there but there are lots of places to eat and drink within two or three minutes walk. Location of this hotel is good, all the main attractions are within walking distance - we did not need to use it but the main tram route is a few minutes walk away. I would not hesitate to use this hotel again when visiting Istanbul, it was lovely to return to smiling faces and some banter after a long day out! - It felt very homely.
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