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“Great place to stay”

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The Byzantium Hotel & Suites
Ranked #181 of 1,141 Hotels in Istanbul
Certificate of Excellence
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great place to stay”
Reviewed 19 August 2014

We stayed in The Byzantium Hotel in August 2014 on our first trip to Turkey. Coming from Canada and experiencing other European hotels The Byzantium was spacious! It was clean, well kept, and the staff were friendly. From the moment we arrived we were made to feel as though we were the most important people for the staff to deal with. A hotel we will stay in the next time we are in Istanbul!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Mary Jo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest,

I would like to thank you for your review and it is very nice and important for me to hear that you enjoyed your stay.
Such comments motivate us more than anything and show us we are on the right path.

We look forward to welcome you back.

Best regards,
In Behalf Of The Byzantium Hotel&Suites

Esra Yaşar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Athens, Greece
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 August 2014

We stayed in this hotel for 6 nights and I have only good words to say. Our room was very well equipped and clean. It was overlooking Bosporus. The staff was friendly and especially the receptionist Dorina was all the time available to give information about the sites. Breakfast was ok but I would prefer more selection of sweets instead. Overall a very good choice given it's central location.

Room Tip: Try to get a room with a view to Bosporus.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimitris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest;

It will not only be a pleasure, also an honor for us to host you again at The Byzantium Hotel.

We are overwhelmed by your kind review which flows out straight from your heart. All our staffs join me to thank you for the same.

We look forward to welcome you back.

Best regards,
In Behalf Of The Byzantium Hotel&Suites

Esra Yaşar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tbilisi, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

I decided to write a review purely because of the incredible guest relations manager they employ. Esra is very friendly and always ready to help. She made me feel almost like at home when she welcomed me. Working in customer services myself I can say she does perfect job. She gives very precise information about everything - starting from directions, including taxi fees, museum opening hours, etc. She can substitute an advise of professional guide. The hotel itself is very clean, location is great, walking distance to Blue Mosque, Hagia Sophia and Top Kapi palace is just few minutes.

Stayed July 2014, travelled with friends
Helpful?
3 Thank SalomeDu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest,

I would like to thank you for your review and it is very nice and important for me to hear that you enjoyed your stay.
Such comments motivate us more than anything and show us we are on the right path.

We look forward to welcome you back.

Best regards,
In Behalf Of The Byzantium Hotel&Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

Highly recommend w/out hesitation. Exceptionally good and consistent service for nine nights. The front desk manager could be a little more helpful/pro-active. Upon checkout, my credit cards weren't registering w/the system she offered no solution, just gave me a blank stare. However, Esra saw the situation and recommended I use the nearby ATM. Same staff member came to my rescue when the manager wanted to give me about 35 Euros in coins, Esra stepped in and offered to accept the coins and give me paper TL. Esra and the rest of the staff from the front desk service to the restaurant staff went above and beyond to answer questions and anticipate our needs. Parts of the hotel are being renovated and the hotel is a little dated. But the housekeeping service was flawless. And the location is perfect. Will return in the fall.

Room Tip: The a/c isn't the strongest and opening windows on the street side is an invitation for noise al...
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank AndersonMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest;

It will not only be a pleasure, also an honor for us to host you again at The Byzantium Hotel.

We are overwhelmed by your kind review which flows out straight from your heart. All our staffs join me to thank you for the same.

We look forward to welcome you back.

Best regards,
In Behalf Of The Byzantium Hotel&Suites

Esra Yaşar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valenciennes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014 via mobile

This is a perfect hotel! The rooms are big and very clean, they are cleaned every morning. The staff is very helpful and gentle, especially Esra who is is the guest relation manager and who helped us several times to find our way. Finally, the breakfast is perfect with a large choice and opened at least till 10:30 am.
This is a great hotel and I will go back there if I want to return to Istanbul someday.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank ThomasGobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest,

Thank you very much for your kind feeback.

It was a pleasure to read of your satisfaction with The Byzantium Hotel&Suites on your last stay with us. It is our intention to see that each and every stay meets or exceeds your expectations.

I look forward to welcoming you once more to The Byzantium Hotel&Suites in the near future.

Kind regards,

In Behalf Of The Byzantium Hotel Team

Esra Yaşar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 July 2014

Sultanahmet. Clean. Toiletries, tea/coffee plentiful; substantial breakfast. Pleasant staff. Great view of Marmara from restaurant right on top, which has excellent food and is open all day (closes at 11 at night). Minibar stocked. within walking distance of Blue Mosque, Hagia Sofia, Topkapi, Cistern and tram lines. In spite of Ramazan, the place was quiet, even after Iftar (breaking of fast). Lots of shopping close to the hotel. Carpets etc in main shops and souvenir stalls aplenty in the Hagia Soia-Blue Mosque square. Very safe to travel by train, tram, bus, and taxi, even at midnight. I was a senior citizen travelling alone and was utterly at peace during my stay.

Room Tip: Rooms not facing the street are especially quiet.
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  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank lordullinsdaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esra Y, Konuk İlişkileri Müdürü at The Byzantium Hotel & Suites, responded to this review, 20 August 2014
Dear Guest;

Thank you very much for taking the time to share your experience on Tripadvisor. We are excited to read that you entirely enjoyed your holiday with us. It will be our pleasure to be hosts you again in the future.

Best regards,

In Behalf Of The Byzantium Hotel&Suites Team

Esra Yaşar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
159 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 20 July 2014

It's difficult to give this hotel any more than 2 out of 5 due to several reasons.

We stayed here for 3 nights in July 2014 and paid £82 per night for the privilege.

Pros:

Service from staff was very good. They were helpful, attentive and some spoke very good English like the guest relation staff member. Nothing was too much trouble for any of the staff it seemed.
Location of hotel is second to none. You can walk to all the main attractions from the hotel within 10-15 minutes. There are also plenty of food and drink options along the street ranging from international cuisine to Turkish fare.
Little shops selling everything are also close by. If you need to stock up on beer 6 lira in the little shops is the price for 500ml bottles of Efes.
Roof terrace with excellent views of the surrounding area and sea views.
Breakfast has a good choice of food, but that's as far as it goes.
Lobby, reception and restaurant area very pleasant.

Cons:
Room was very pokey and out dated. The photos are very misleading when it comes to the rooms.
View from the window was not that of the City as promised, but of a rooftop seating area that was used by local people living next door. It was very untidy and meant we had to keep our curtains closed as they frequented the area for their own pleasure.
Noise from other room next door could be heard through the bathroom vents very clearly as the walls are paper thin in there...not a nice experience.
Breakfast had a good choice but some of the choice was somewhat questionable. The scrambled eggs for example were terribly under cooked and cold every morning.
Upon leaving or entering the hotel, the restaurant staff member outside the hotel who is there to drum up business for the restaurant would badger us to eat in the hotels restaurant. We had to remind him every time we walked by him that we were resident which was followed by a quick apology - most annoying!
Air con pointless as it just blew out warm air. we left it on for hours and it made no difference!

Overall, would I recommend anyone stay here... well it is difficult to say. It is quite expensive and you don't get a great deal in return for your cash apart from location and service. There may be better options elsewhere for the money, I don't know.

I don't think I would stay here again if I were to return to Istanbul - I would look in the same area for other accommodation, but the Byzantium is well and truly off my recommended list!

2.2/5

Room Tip: I would stay clear of booking the economy rooms - the are in the basement with no windows!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank javab29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Byzantium Hotel & Suites

Property: The Byzantium Hotel & Suites
Address: Cankurtaran Avenue Akbiyik Street Number: 29 | Sultanahmet, Istanbul 34122, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites
Hotel Style:
#72 Spa Hotel in Istanbul
#134 Romantic Hotel in Istanbul
#141 Luxury Hotel in Istanbul
#151 Family Hotel in Istanbul
#170 Business Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Byzantium Hotel & Suites 4*
Number of rooms: 48
Official Description (provided by the hotel):
The Byzantium Hotel is within walking distance to Topkapi Palace, St.Sophia, Blue Mosque, Hippodromme, Underground Cistern, Grand Covered Bazaar and many more historical sights. The terrace restaurant offers a breathtaking panoramic view of Istanbul. You will find a second home in Istanbul with The Byzantium Hotel. ... more   less 
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Also Known As:
The Byzantium Hotel And Suites
The Byzantium Hotel Istanbul
Byzantium Hotel Istanbul

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