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“Perfect tranquility....nearly”

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Park Hyatt Istanbul - Macka Palas
Ranked #32 of 1,155 Hotels in Istanbul
Certificate of Excellence
Northampton England
Level 6 Contributor
277 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Perfect tranquility....nearly”
Reviewed 13 February 2014 via mobile

A really nice room with the extra touch of a personal steam room. Very attentive staff and good food (particularly breakfast which they cook to order). They bring a quite personal feel to it. The down side...the grill restaurant was shut due to renovations which meant the only dining option was the lobby restaurant. Nice food but a limited menu and you did feel like you're eating in the reception. Then in the day, the builders drills start and the tranquil feel goes. Once this work is done, I'm sure it will be perfect.

Stayed February 2014, travelled on business
Helpful?
1 Thank Waldea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 6 March 2014
Dear Waldea,

Thank you for your feedback.
We are happy to see that you enjoyed your stay with us.
We understand that you experienced an inconvenience regarding the noise, but we hope that this did not distract your positive experience in our hotel.
We will look forward to welcome you back.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2014

I stayed here on business and from the moment my taxi stopped outside to the day I left I felt valued and respected. My 10 days in the Hyatt was superb and I have tried every breakfast option which was consistently superb and supported with great service and a professional yet non-pretentious and relaxing approach.

Friendly, personal doormen great you in the morning on your way out and is the first homely welcome when returning at night. Staff throughout the foyer present a friendly and genuine smile which set you in a good more for the night regardless of the day you had.

The rooms are great and the working space + reliable free wifi ideal for business trips. The only gripe is the stained chair I had in my room and needed quick covering when I had a meeting. I am confident this has been addressed since.

I am returning for another stint in Istanbul and am most certainly staying in the Park Hyatt. Unfortunately it is only 10 days again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MIMAMME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 14 February 2014
Dear MIMAMME,

We are truly delighted to read your comments. Thank you very much for your time to write so many details. It is very motivating and encouraging for us to receive your feedback about your stay.
Your remarks about the chair stain is already noted. We surely will pay more attention to our services.
We are already looking forward to welcome you back.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 January 2014

Loved this hotel ,the staff are exceptional, so polite and well trained.
The concierges, plural were all fantastically helpful with lots of suggestions about where to eat and shop and what sites ti visit

The area that this hotel is located in is uber chic with lots of cool bars restaurants and cafes as well as all the designer stores you could want
Our fave cafe was the house cafe, a branch of a small chain great looks and food
Cant wait to return to this hotel and to istanbul, such an exciting city

Room Tip: Choose floors 7 or 8 with a view
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 334299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Public Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 30 January 2014
Dear 334299,

We are delighted to hear that your stay with us was an unforgettable memory.
We are indeed located in a wonderful surrounding, which offers plenty of shopping and dining opportunities. Being such a dedicated team of unique hospitality, we are highly motivated with your kind words. Thank you very much.
We will be looking forward to welcome you back.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 6 Contributor
172 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 16 January 2014

I have been staying in this hotel mid-January, and was positively surprised how well the hotel management and stuff working in it, understand the demands of the descerning travellers.

The room appointed has been a terrace king suit with a huge balcony overlooking the historical building and partial water view. Pity it has been a bit chill, otherwise you can definitely make parties there, as the size is enormous.

The room itself contains anything you would need, all the toiletries and shoe shines in the world. It is very quite in bedroom, due to the additional isolation by the wooden doors.

Special highlight is the bathroom with the steam shower and jacuzzi.

Besides the room has a Nespresso machine which was very handy in the morning.

In the beginning I found it difficult to figure out the system of lighting, but after 10 minutes it was OK. Would be good of course to have a certain manual on that. Maybe there is one, but I could not find it.

Breakfast was good, the car pick-up was with a new luxurious limo, massage at the SPA was also good.

So I really liked my staying at Park Hyatt, and there was absolutely nothing to complain about which happens very rarely.

Room Tip: Go for a terrace suit, you will enjoy good views and have a lot of space
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AdventurerHamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 23 January 2014
Dear AdventurerHamburg,

We are truly delighted to see that you enjoyed our unique Park Hyatt Istanbul experience. It is surely a rough period in terms of the weather, as it is rather difficult to relax any outdoor activities.
However, we are glad that you had the chance to recognize our staff and the location of our hotel, so we hope that this will influence your future stay in Istanbul.

We are already looking forward to welcome you back.

Sincere regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 6 Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 10 January 2014

Our first trip to Turkey, and as we drove from the airport through the city we kept admiring the magnificent monuments on way and kept wondering if we had chosen the right hotel being located away from these places of interest in the new part of Istanbul. But as we entered the quieter and posher part of town, atop the hilly terrain we felt at peace. The hotel was excellent, we could walk to the riverside, Dolmabashe palace and the football stadium. Short cab drives to the action packed Taksim Square, Ishtiklal street and Galata Tower. The rooms were our own private introduction to turkish bath - we were elated. The fire on the outside deck restaurant made our dinner special. The concierge/tarvel desk is really the fun part - know all the right places to visit and at what time to visit. We loved this hotel so much that we came back for another day on our return from Cappadocia.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanjayGupta-India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 13 January 2014
Dear SanjayGupta,

Thank you very much for your kind feedback.
We are happy to see that you enjoyed your stay with us, along with the sights and the neighborhood. It is most motivating for us to see that our services exceeded your expectations.

We will look forward to welcome you.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 8 January 2014

This hotel was in a great location and nicely designed, but there was just something off about it, so much so that it made me not like the chain entirely. The staff was a bit standoffish, the rooms were okay (nothing special), and you had to pay for WIFI in your room, which to me is ridiculous when you're paying that much a night.

Luckily, after this hotel I did try Park Hyatt in Ho Chi Minh and in Siam Reap, and my conclusion is this one just wasn't all that and was definitely not worth the price tag attached to it.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 23 January 2014
Dear Monira A,

Thank you for your feedback about your stay in our hotel.

We would like to inform you that in our hotel, we have complimentary internet service both in our rooms and public areas since more than six months. We will be glad if you could explain us more about the inconvenience you encountered.

Hopefully when you travel back in Istanbul, we have the opportunity to welcome you.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 6 Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 January 2014

room was spacious and luxurious. absolutely love the bathroom with the steam/shower room and bathtub area with mood lighting. love the butler service who brought us tea to the room 2-3x a day! the reception was good and the concierge was super helpful in arranging various tours. concierge also helped us made a spa reservation at their sister property, Hyatt, where I got the traditional turkish hammam treatment (it was awesome!). furthermore, we loved our tour guide, Evran, and can't wait to see him again when i'm back in Istanbul!

wished there is a spa at the hotel but they only have in-room treatments. also, this isn't a kid-friendly hotel and quite far from all the historical sites (not within walking distance). there's plenty of high-end stores around the hotel though!

note: travel date is march 2011 (it was cold and snowing!!)

Room Tip: higher rooms have wonderful view of the bosphorus
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank axriyadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin K, Guest Relations Manager at Park Hyatt Istanbul - Macka Palas, responded to this review, 13 January 2014
Dear Mr. axriyadi,

Thank you for your kind comments.
We are happy to see that you enjoyed your stay with us.
We will look forward to welcome you back.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Istanbul - Macka Palas

Property: Park Hyatt Istanbul - Macka Palas
Address: Bronz Sok. No:4 Tesvikiye, Sisli, Istanbul 34367, Turkey
Phone Number:
Region: Turkey > Istanbul > Sisli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Istanbul
#11 Spa Hotel in Istanbul
#20 Romantic Hotel in Istanbul
#21 Luxury Hotel in Istanbul
#34 Family Hotel in Istanbul
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Hyatt Istanbul - Macka Palas 5*
Number of rooms: 90
Official Description (provided by the hotel):
The stylish five-star hotel houses a total of 90 generously sized deluxe rooms and suites. Decorated with Ara Güler's black-and-white Istanbul photography, traditional Turkish patterns and icons represented in contemporary scale and composition, the hotel fills the guest with what we call "unexpected pleasures". The finest food and beverage facilities at 'The Lounge at Park Hyatt' offering all-day dining, including breakfast. The outdoor facilities include an outdoor pool and The Terrace. The Spa offers the ultimate in relaxation after a busy day in town. Be it a business trip, a city break, a shopping spree, or the perfect honeymoon, our city hotel in Istanbul offers all that you need. ... more   less 
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Also Known As:
Park Hyatt Istanbul - Macka Palas Hotel Istanbul

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