We chose the hotel based on reading TripAdvisor and found it to be a perfect choice for us. The staff was very friendly and helpful via email from day one when we inquired about availability. We exchanged emails and they gave me information that was very handy as we planned the trip to Turkey.
When we arrived, all very welcoming, in particular Ilknur helped us with restaurant and choices of activities and directions. He also gave me good tips on where not to go and caution on tourist traps.
They arranged for pick up at the airport and that worked very smoothly. We left Istanbul on a 5am flight and they made sure we were awake and transportation was ready on time. We also had an early departure for a day trip to Cappadocia and Mr Ilknur at the front desk offered to have a package ready for our breakfast. Very unexpected thoughtfulness and much appreciated, as for both early departures they gave us a bag with sandwiches and fruit.. handy for breakfast and even a snack during the flights.
Many restaurants nearby, and we could walk to most of the sites we wanted to see in the Old city and beyond. Ilknur gave us info on public transportation a few blocks away and we found it easy to get to and use the tram. It was raining hard one morning, and they sent us out w/ their umbrellas!
The rooms were spotless, nicely furnished and decorated w/ beautiful carpets. Coffee and tea and a mini fridge were handy to have during those odd wake up times w/ jet lag.
The breakfast buffett on the terrace was delicious and so many choices! The view is beautiful from the terrace and we enjoyed sunrise and sunset up there. Breakfast buffett had it all, eggs, cereal, fresh fruit, yogurt, breads, local cheeses, tea, coffee, juices, milk, etc. In good weather, sitting outside and in all weather nice to be inside by the large windows on the terrace room. There is another terrace one level up with tables as well.
We had two rooms on the 2nd floor and they were quiet even with folks going up/down steps. All the staff was friendly and talked with us when we came in, checked on how our visit was coming along and cared about our stay. We enjoyed talking with them and appreciated their concern that we were enjoying Istanbul. We had a wonderful stay, loved the people we met in hotel and the city and wish we had more time. We'd stay there again and would definitely recommend a stay at the Osmanhan Hotel. Excellent and caring service: 5+ rating
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