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blue_blue_xx
Istanbul, Türkiye

Low Quality Service ..Be careful !!

2.0 of 5 bubblesReviewed 28 Oct 2017
if you are a tourist and want to sightseeing the city please avoid. Yes, hotel is close to airport but thats it. Feel like in the middle of nowhere.

Very basic rooms with old furniture but cleanliness is good and have enough space for two.

Security is weak. There is a security gate at entrance but -seems like- no one cares..Weird..

And staff...No one smiles..no one says welcome..i didnt see such an unfriendly personnel in İstanbul hotels..Like someone forced them to work there....Pity..

Sleep quality was nice. Try to choose backside rooms.

Mostly long que at check in or out..

Breakfast was disaster for me..Low quality.

All in all not worth the Money.

i dont recommend..
Date of stay: October 2017
Room Tip: i dont recommend.
Trip type: Travelled on business
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this review
Responded 14 Nov 2017
Dear blue_blue_xx,

Thank you for staying at WOW Airport Hotel and posting your feedback about it. We very much value your constructive feedback as this allow us to identify points of improvement to further enhance the overall hotel experience for each and every one of our Guests.

We are very sorry that some aspects of your experience did not meet your expectations and you rated our hotel with "two" star. We are very much concerned by the bad experience you encountered. Your comments have been taken into serious consideration and will be reviewed with related department and Management. Please be assured that necessary corrective actions will be taken.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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105 - 110 of 811 reviews
Reviewed 17 October 2017

The 4-star hotel offers everything you need, right next to the Ataturk Airport. The location is good for everything connected to the airport, although it is well connected via the metro, with all the other destinations in the city. It has a large convention center and it is suitable for business meetings. It offers a proven level of service and comfort, very pleasant staff!

Room tip: Not much of a view, but it is comfortable
Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Dela1996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded 6 December 2017

Dear Dela1996,

Thank you for staying at WOW Airport Hotel and posting such a wonderful feedback about it.

Thank you for sharing that you had a comfortable stay and that our close proximity to the airport, made for the perfect place to stay while traveling!

Thank you for your gracious compliments about our staff. It is a great reward for us.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

In a really great location, close to the airport, the Metro is great.

The hotel is very nice, very tall building, I had a huge room on the 11th floor with 2m x 2m bed just for me, TOP TOP !!

------ What I did not like was excessively security checks, when I arrived at 23pm there was at least 50 people at CHECK for me before, and the CLEANING STUFF IS REALLY UNFRIENDLY. I really liked Istanbul ... really cool vibe!

Date of stay: October 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Jani J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded 19 October 2017

Dear Jani J,

Thank you for staying at WOW Airport Hotel and posting your feedback about it.

Thank you for sharing that you had a comfortable room and that our close proximity to the airport, made for the perfect place to stay while traveling.

We are sorry if Housekeeping staff seemed to you unfriendly, we passed your comments to Housekeeping Manager and Management as well.

We are sorry if you had to wait for checking in, that's true, on your arrival time there were a lot of Guests whose plane was cancelled and we were trying to accomodate them in our hotel. That is why it was so busy evening.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

Great location only 5 minutes from IST Airport international teminal. And they have a free shuttle bus running every half hour.
Rooms can uur an update though and the airco system is tough to understand.
Price is very reasonable however and breakfast is OK

Date of stay: October 2017
Trip type: Travelled on business
Thank Edwinv5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded 19 October 2017

Dear Edwinv5,

Thank you for choosing WOW Airport Hotel for your stay and posting a feedback about your stay.

We are sorry if some aspects did not meet your expectations and you rated our hotel with "three star". We advise all customers to notify us of comments/concerns during their stay so that we can find a solution for you.

We hope we can have the chance to accommodate you in our hotel again.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Kind Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Missed our flight and had to spend the night in Istanbul and ended up at WOW. The rooms are quite big but soundproofing is awful, the staff at the reception was extremely slow despite pressens of babies and later hours, the restaurant was ok but ZERO flexibility.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank AL_EXswe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded 19 October 2017

Dear AL_EXswe,

Thank you for staying at WOW Airport Hotel and posting your feedback about it. We are very sorry that some aspects of your experience did not meet your expectations and you rated our hotel with "two" star.

We advise all customers to notify us of comments/concerns during their stay so that we can find a solution for you.

We are sorry if in spite of our soundproofing system noise bothered you. With regard to the noise we are ready to change room if noise bothers our Guests. We advise every Guest on arrival about special direct line "0", which you can use 24/7 to avoid wasting of your time and to offer fastest solution of any questions or necessities you have in the hotel.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

As you would expect from an airport hotel, it is close to the airport with a free shuttle bus. The rooms are quite large with plenty of storage space and a decent bathroom. So if all you want is a place to sleep between flights, then this hotel is ideal.

For me it was totally average, if not poor in many areas. The room window was filthy and did not close properly so outside noise leaked in. The aircon doesn't cool the room no matter what temperature you set it at plus the fan always stays on high (noisy) speed. The free breakfast is just fuel. There is a total lack of information about the hotel, shuttle times, breakfast hours, services, etc. There is a TV page for the hotel but the remote is so old all the numbers have rubbed off so I couldn't figure out how to use it. And then there is the staff who would feel equally at home in a cold war era Russian hotel in Siberia. There is nothing, helpful, warm or welcoming about any of them as they trudge through their daily grind dealing with those irritating guests.

Date of stay: October 2017
Trip type: Travelled solo
Thank Superpear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOWIST, Guest Relation Supervisor at WOW Airport Hotel, responded to this reviewResponded 13 October 2017

Dear Superpear,

Thank you for choosing WOW Airport Hotel for your stay and posting a feedback about your stay.

We are sorry if some aspects did not meet your expectations and you rated our hotel with "three star". We advise all customers to notify us of comments/concerns during their stay so that we can find a solution for you.

Regarding your comments about air condition and room window, let us to remind we advise every Guest on arrival about special direct line "0", which you can use 24/7 to avoid wasting of your time and to offer fastest solution of any questions or issues you have in the hotel. We are sorry that you did not use it and did not give us a chance to adjust your unpleasant experience.

With regard to lack of information about the hotel, kindly inform you there is a Hotel Guide broshure in every room with all information about our services. Moreover, there are screens in elevators and in the lobby with current information about shuttle service timetable, breakfast, happenings in the hotel. etc. Also, shuttle timetable available and visible at Front Desk. We are sorry if you didn't notice it.

It is really pity to hear that you found our staff to be cold and not helpful. It would be gratifying to know when our staff didn't show you our hospitality. Please share more precious comments on guestrelation@wowhotelsistanbul.com. We will do our best to follow up on it as soon as possible.

We hope we can have the chance to accommodate you in our hotel again.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Kind Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

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