Never do not book this hotel over the net. They will CHEAT you.
The hotel is terrible! I do not know if there are inspections in Istanbul, who gave them permission to work?
We booked through the net, Shuttle from the airport is should be of the hotel.
But, at an airport - no one came. I phone called four times in the hotel and after 35 minutes, came the dirty van.
Now, the next of surprises: He ADVANCE PAYMENT and AFTER payment, he said that there is NO FREE ROOMS in the hotel, regardless of what we had booked.
Can you imagine how they perfidious cheat and lie.
Now, you'll see why!
The man told (without excuses) that they will send us to another hotel for one night and so we have to walk to another hotel, located approximately 300 m, on the steep, the aggrieved street.
the next morning - We are going back to the hotel. We waited 30 minutes a man from Essen for baggage, He did not come. We wore ourselves.
Again, in Essen-nothing, no excuse, at least. All - normal.
Finally, we got rooms in Esen. It is a horror. It is impossible describe.
You are entering from CURVED-ANGULAR STRAIRS DIRECTLY IN ROOM.
Stairs are wide 60 cm. (Attempt enter the baggage) Room size is 2 x 2.5 m No desk, a chair was disgusting dirty, torn sheets on the bed (not very clean) air conditioner in the window (!), the glass is dirty, cabinet you must not open (fall door). The room floors are full of stains. Bathroom-short-horror!
I asked for money back and to leave the hotel. He said that it was not possible!
I was asleep so I put my blouse. on the pillow.
Front desk manager (maybe owner?), Was angry because I was protested. You can not believe it!
I told him come to Istanbul over 20 times, the last 15 years (the business) and I have not experienced anything like this.
Anyway, he does not understand what is the problem!
Therefore, this hotel should not be called a hotel. I travel around the world twenty years, including Turkey, a hotel like this - I have not seen.
Do not go there.
- Official Description (provided by the hotel):
- Grand Esen Hotel offers air conditioned rooms with free Wi-Fi, just a 2-minute walk from the Sirkeci Train Station. Guests can enjoy free parking and a 24-hour front desk. Esen Hotel’s guest rooms include a satellite TV, minibar and tea-and-coffee making facilities. As from the 3rd floor, the rooms feature wide views of The Bosphorus. Guests of The Esen Hotel can enjoy a rich breakfast buffet in ... more less
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