So we checked in on a Saturday night quite late, having booked the room 3 months ahead. The evening manager at the time gave us our room keys, wifi codes and called for someone to take our bags. We then crammed into one of the two tiny lifts and went to our room on the 3rd floor. Once entering the room, there was a strong smell of sewage! The concierge then turned everything on and off waiting for a tip.... Once I gave him a tip, he left. About an hour later, we had to leave the hotel due to such a strong stench of sewage! I mean I know Istanbul, and even by Istanbul standards this is bad.
We were also given 2 single beds rather than a double, which we booked 3 months prior. We decided to go and stay with family close by for the evening and speak to the hotel manager the day after.
The next day, we were offered 3 new rooms which we had a look at. Once we chose a room, the manager agreed to change our room and arrange for the bed to be exchanged for a double. We came back 2 hours later and guess what.. 3 singles and no double. In the end we pushed the beds together for the night and changed rooms again the next day..
Once speaking to management and again, they changed the room... This time, the air conditioning didn't work and it was two singles tied together, rather than a double, which meant the beds kept separating at night!! Anyway, at 11:30 in the evening after a long day sight seeing, the management send a man up with a drill and a bucket to fix the aircon and disrupt our evening.. (I even recorded it if anyone wants to see?)
Again we complained and in the end, ended up with a double bed, air con and a smelly toilet which we bought air fresheners for.
My biggest concerns were that it took nearly 5 rooms before we were given the double bed we booked and had paid for, most of the managers (except for the elder manager who wore glasses) didn't seem to care and that the cleaners left our room open TWICE! The WIFI drops every 10 or so minutes, the walls are quite thin and the hotel is genuinely noisy! The breakfast is luke warm at best and all the rooms we saw had something wrong with them
I myself am Turkish and can understand the language. I won't comment on the things they said about us and other tourists, not knowing that I am fluent.
In any event, I would stay somewhere else. The location is perfect but I stay in Istanbul twice a year, and this year, I made a massive mistake.
Please feel free to ask me any questions?
- Official Description (provided by the hotel):
- Hotel Buyuk Keban is located in ''Old City'' Istanbul therefore it is close to all touristic attractions and shopping districts. It is 500mt.`s away from Aksaray tram station and it is accessible from the airport via metro. Hotel has 131 rooms including single, twin, double rooms and family suites. Also, hotel has disabled rooms - and whole hotel is disabled accessible. Our rooms are equipped with shower, telephone, safe, mini-bar, satellite LCD TV, seating unit, hair dryer and FREE Wifi for our guests.We are confident that you will enjoy accommodating at Hotel Buyuk Keban...We are looking forward to see you here in Istanbul.Regards,Hotel Buyuk Keban Management ... more less
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