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“Smelly rooms and no double beds?”
Review of Hotel Buyuk Keban

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Hotel Buyuk Keban
Ranked #309 of 1,148 Hotels in Istanbul
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Smelly rooms and no double beds?”
Reviewed 27 July 2014

So we checked in on a Saturday night quite late, having booked the room 3 months ahead. The evening manager at the time gave us our room keys, wifi codes and called for someone to take our bags. We then crammed into one of the two tiny lifts and went to our room on the 3rd floor. Once entering the room, there was a strong smell of sewage! The concierge then turned everything on and off waiting for a tip.... Once I gave him a tip, he left. About an hour later, we had to leave the hotel due to such a strong stench of sewage! I mean I know Istanbul, and even by Istanbul standards this is bad.

We were also given 2 single beds rather than a double, which we booked 3 months prior. We decided to go and stay with family close by for the evening and speak to the hotel manager the day after.

The next day, we were offered 3 new rooms which we had a look at. Once we chose a room, the manager agreed to change our room and arrange for the bed to be exchanged for a double. We came back 2 hours later and guess what.. 3 singles and no double. In the end we pushed the beds together for the night and changed rooms again the next day..

Once speaking to management and again, they changed the room... This time, the air conditioning didn't work and it was two singles tied together, rather than a double, which meant the beds kept separating at night!! Anyway, at 11:30 in the evening after a long day sight seeing, the management send a man up with a drill and a bucket to fix the aircon and disrupt our evening.. (I even recorded it if anyone wants to see?)

Again we complained and in the end, ended up with a double bed, air con and a smelly toilet which we bought air fresheners for.

My biggest concerns were that it took nearly 5 rooms before we were given the double bed we booked and had paid for, most of the managers (except for the elder manager who wore glasses) didn't seem to care and that the cleaners left our room open TWICE! The WIFI drops every 10 or so minutes, the walls are quite thin and the hotel is genuinely noisy! The breakfast is luke warm at best and all the rooms we saw had something wrong with them

I myself am Turkish and can understand the language. I won't comment on the things they said about us and other tourists, not knowing that I am fluent.

In any event, I would stay somewhere else. The location is perfect but I stay in Istanbul twice a year, and this year, I made a massive mistake.

Please feel free to ask me any questions?

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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank JRGNVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 25 October 2014
Dear JRGNVA,

First of all, we would like to thank you for choosing our hotel, however, we cannot agree nor accept the statements that you have made on our hotel.

As, Buyuk Keban Hotel, we have been in the business for 45 years at the same location and we think that proved our credibility both on online and offline platforms.

We are approved by Turkish Hotels Agency, Ministry of Tourism and online platforms such as expedia.com, booking.com and obviously tripadvisor.com.

Regarding your case, we tried contacting you, we offered you several different solutions for your problems and they were all rejected by your side.

Therefore, we are sorry to say this but we lost our faith that this review is written with good faith.

Guest satisfaction is our number one priority and as you can see from the other reviews that we appreciate both positive and negative feedbacks.

Please do not hesitate to contact us on our official email address and we are ready to help you problems regardless of time frame.

Thank you for your understanding,

Kindest Regards,

Hotel Management
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • Czech first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Korean first
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English first
London, United Kingdom
1 review
Reviewed 24 July 2014

We stayed in hotel for 5 nights from 26 May 2014 . We found the cleanest hotel we have ever
stayed in and we loved everything about the hotel.Although it is a 3 star hotel but we found
it a lot better than 4 star. The location is ideal for tourists.
The buffet breakfast was excellent with good and healthy food and great variety, with something for every taste.
Above all staff was very very friendly and courteous

  • Stayed May 2014, travelled with family
    • Rooms
    • Service
Helpful?
Thank khan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 1 August 2014
Our dear guest,

First of all, as the manager of the hotel, I would like to thank you for choosing Buyuk Keban as your place to stay in Istanbul and sharing your great opinion with other travelers. We want you to know that we, as Buyuk Keban staff, read all the reviews that are written about our hotel and we really appreciate them.

We hope that you choose Buyuk Keban on your next trip to Istanbul so that we would have the opportunity to serve you again.

Kindest Regards from Istanbul

Hotel Manager
Huseyin Aksoyer

*** Excuse us about the translation if there are any mistakes. Translation were made using Google Translate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

We stayed for a week after booking on expedia. From the moment we arrived right up to check out we enjoyed excellent service. Rooms are compact but finished to a high standard. Everything worked and we didn't have a single complaint. We could just get on and enjoy our trip. The hotel's location was ideal for visiting Istanbul's historic sights. Will definitely stay again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarimTraveller78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 24 July 2014
Dear KarimTraveller78,

Thank you so much for your extremely positive review on our hotel. This is the kind of feedback that we want to hear from all of our guests. This is want motivates us on our goal to be the best "Budget / Business / Touristic Hotel" in town.

Thank you so much!

We hope to see you in our hotel again in the near future,

Kindest Regards,

Huseyin Aksoyer

*** Excuse us about the translation if there are any mistakes. Translation were made using Google Translate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 14 July 2014

Firstly hotel is just a short walk from metro which directly comes from the airport, which at the moment is just 4TL a trip, about half an hour. We walked to the Blue Mosque and Hagia Sofia etc but tram was also very close connecting you to all parts of the city.

The hotel itself is very nice, more than 3 stars. Clean towels and bed sheets everyday, modern bathroom, small fridge, air conditioning. Also at the end of the corridor there is a ice machine and water cooler which was very useful, you could fill up bottles for the rest of the day. Wifi was good, you have to ask at reception for the key so if you know you will want it, I would ask when you check in to save going back down. There was a nice atmosphere in the bar, we went during the World Cup where the games were shown. Staff were very helpful and nice, even got a complimentary fridge magnet as a sourvenir at the end!

Some people have raised the issue of the noise of prayers at the mosque, but we were opposite a mosque and it never bothered us.

Istanbul is a great city, lots of culture and attractions, definitely recommend the Bosphorus boat trip.

Thank you to the hotel for a great stay.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 21 July 2014
Dear Sophie H,

Thank you so much for choosing our hotel and sharing your kindest opinions about it here on tripadvisor.com, we want you to know that we really appreciate it.

We are so glad the to hear that you enjoyed your our hotel and services during your stay, guest satisfaction is our priority here at Buyuk Keban and we work really hard for it.

Thank you so much and we hope to see you here again in the near future.

Kindest Regards,

Huseyin Aksoyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

The hotel is amazing everything new and recently was rebuilt. The rooms are clean, lots of woodwork, very relaxing and warm. The stuff was very pleasant and very helpful. The breakfast is good and everything was just right. Location of the hotel is fantastic, 3 min walk to Aksaray tram station. Highly recommended. next time we will choose this hotel again. :)

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kato E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 21 July 2014
Dear Kato E,

Thank you very much for choosing our hotel and sharing your opinions about it with fellow travellers.

We are so glad to hear that you enjoyed our "rooms, location & services". Guest satisfaction is our priority.

We hope to see you at our hotel in the near future,

Kindest Regards from Istanbul,

Huseyin Aksoyer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

it was an amazing hotel, location was excellent, breakfast was great, close to all touristic attractions - price was very fair. i think it is even cheap for the service. wifi speed was the best i ve experienced. I want to point out one more thing, bell boy ali was really helpful all the time, he was amazing. thank you buyuk keban!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasonn309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuyukKeban, General Manager at Hotel Buyuk Keban, responded to this review, 13 July 2014
Dear Jason309,

First of all, i would like to thank you so much for choosing our hotel during your stay here in Istanbul.

Secondly, we are so glad to hear that you enjoyed our great "location, breakfast & service".

Our motto is: "Optimum service at affordable price. Both for tourists and business travellers.

Dear Jason309, we hope to see you in our hotel in the future,

Kindest Regards from Istanbul,

Huseyin Aksoyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 1 Contributor
4 reviews
Reviewed 10 July 2014

This was a great hotel. staff helpful and friendly. it's near metro station, so you can easily go to a lot of places in Istambul, also airport. the breakfast is awesome, it has a lot of variety and a lot of food.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nadia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuseyinAksoyer, General Manager at Hotel Buyuk Keban, responded to this review, 21 July 2014
Dear Nadia P,

Thank you very much for choosing our hotel and sharing your kindest opinions about it here on tripadvisor.com with fellow travellers. We really appreciate it.

Also, we are so glad to hear that you enjoyed our "location, staff, service & breakfast". Guest satisfaction is a priority and we work really hard for it.

Our dearest guest from Buenos Aires, we hope to see you back here at our hotel in the near future,

Kindest Regards from Istanbul,

Huseyin Aksoyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Buyuk Keban

Property: Hotel Buyuk Keban
Address: Gencturk Cad. No: 39 | Laleli, Istanbul 34470, Turkey
Region: Turkey > Istanbul > Grand Bazaar
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #309 of 1,148 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Buyuk Keban 3*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel Buyuk Keban is located in ''Old City'' Istanbul therefore it is close to all touristic attractions and shopping districts. It is 500mt.`s away from Aksaray tram station and it is accessible from the airport via metro. Hotel has 131 rooms including single, twin, double rooms and family suites. Also, hotel has disabled rooms - and whole hotel is disabled accessible. Our rooms are equipped with shower, telephone, safe, mini-bar, satellite LCD TV, seating unit, hair dryer and FREE Wifi for our guests.We are confident that you will enjoy accommodating at Hotel Buyuk Keban...We are looking forward to see you here in Istanbul.Regards,Hotel Buyuk Keban Management ... more   less 
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