From looking at their website, I thought that Marinem Hotel was going to be newly refurbished, quite big and overall offer a better quality of service than we received. Initially when we arrived at the hotel, I could tell by the area that it wasn't going to be as good as I hoped. It was located in a busy congested high street, looked a little run down and to top it off the driver who dropped us off told us to beware of the area. Although this wasn't really an issue for us as there were 6 of us who stuck together all the time, we didn't encounter any problems with safety etc.
Arrived at the hotel and we greeted by the bellboys who helped us with the luggage. The reception was smaller than it looked on the website but still looked quite nice. We had some trouble with the rooms, they placed us in 2 rooms on different floors, even after we'd asked the unfriendly guy on reception if the rooms were close to each other, he assured us they were, but we found out we weren't and they'd placed us on the 2nd and 4th floors. The lift getting to the rooms was a nightmare. Its supposed to fit 4 people, but with luggage don't even think about it. There was only 1 lift and it was ridiculous how small it was.
When we got to our room, we were far from happy. The room was dark with no natural light at all. It was dark in there even when it was morning, it just gave us a dingy, depressed feeling. The window it did have faced a grey wall with a load of pipes. The room was stuffy and had this underlying stale smell to it that lingered almost all of the time. The taps in the bathroom were VERY bad, the water would hardly flow out and this was very frustrating. The shower was not clean and we saw a hair in it still there from the previous guests. We complained about the room on the day, and the guy at reception (who spoke very little English) told us that he would change our rooms the next morning. So when we went back in the morning, he wasn't there and a lady (who spoke good English) said that no rooms were available and that we should come back the next day to rooms with windows. After spending 2 horrible nights in the unpleasant rooms, we did eventually get 2 triple rooms with windows, with a view of the high street. We were very grateful to the lady who changed our rooms.
The breakfast was poor. Watered down juice, the coffee machine which seemed to pour out the same drink no matter what button you pressed and nothing continental about it. We thought we'd go to the restaurant in the hotel for dinner on the first night, looked at the menu in the reception at what they offered. When we went down to the restaurant it was closed.
Overall I would not recommend this hotel. It was definitely not a 4*. More like 2-3*. The location was ok, it was in close proximity to the local shops, tram and bazaars. But the quality of the hotel was just not good enough for me to go back there. Next time I would choose a hotel nearer to the tourist attractions, such as Sultanahmet.
- Official Description (provided by the hotel):
- Situated in the heart of old Istanbul, the Grand Bazaar, proximity to historical places like the Basilica Cistern allows you to easily visit historical and touristic places in Istanbul. Marinem Istanbul Hotel III. Obelisk of Tutmosis, and Church of Hagia Sophia, Blue Mosque, Calligraphy Museum, Suleymaniye Mosque are within walking distance. Marine Hotel Istanbul Ataturk Airport is only 15 minutes from the Aksaray tram stop is just 300 meters away. ... more less
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