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“Well located but terrible service”
Review of Tunel Residence

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Tunel Residence
Ranked #67 of 1,224 Speciality Lodging in Istanbul
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Well located but terrible service”
Reviewed 9 May 2013

This hotel is well located but the service is really poor. Had issues with the room cleaning, air conditioning and airport transfer. One day we returned at 5:30 pm after a long day of sight seeing and the room had not been cleaned. When I complained the person at the front desk said they were really busy that day (???) Irritants you do not want on a holiday.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rhea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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174 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
moscow, russia
Level 6 Contributor
143 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 April 2013

Frankly speaking, we did not want to write this review.
We decided to keep this secret. Why?
Because me and my wife (who choose this hotel)
were so happy with
- our super size room with 5 windows,
- comfort
- super location
- super people on reception
- super restaurant on first floor (well, it is slightly expensive, but after Moscow it's ok)
Do we recommend this hotel? No!!!!
We would like to keep it for us and our friends only.
Pity, but we did not check SPA. Next time!!!

Room Tip: take big room, not the small one even on 2 floor noise from street does not bother you - do not wor...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxim_dronov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beirut
Level 5 Contributor
53 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2013

we had a week stay at tunel residence and we enjoyed every end of day a relaxing pool,sauna,jacuzi and i surely want to stay there if i go back to istanbul.It is a comfortable and quiet place to stay in.
And it is a near hotel from galipdede street,from where you can go walking , if desired, to istiklal street.

Room Tip: the normal room is good but i would like to try the suite.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeinasinno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level 6 Contributor
291 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 1,378 helpful votes
Reviewed 9 April 2013

We stayed in Tunel residence for 2 weeks and the whole experience was GREAT . our upper floor suite ( 704 ) has the best sea view . swimming pool is very small but still enjoyable with the my kids . The Jacuzzi was an added bonus .STEPS away from Taksim Street , Where all the action is . Taxis are almost available at all times . VERY friendly front desk staff , Special thanks to Mohsen and Murad who helped us with sightseeing tours and directions .An unforgettable experience THANKS to ALL of U in TUNEL RESIDENCE .

Room Tip: TOP floors Suites ( 704 or 604 ) have the best sea view . Book directly with the hotel to SAVE .
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 April 2013

2 consecutive stays, this time with family and same story: book a suite and get a standard tiny room. For my first stay, after the first night in a standard room, without my permission, they moved all my stuff from a room to the other! No compensation offered.

Room Tip: if you are lucky enough to get a suite...they are big, but bed comfort average
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dohan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 April 2013

First of all it was impossible to find the hotel due to a wrong address that is being shown by google maps! There is a correct link on the Tunel residence website, but if you search directly the address via google maps - it shows a completely different location!!! The double standard room is not 18 square meters (maybe including the bathroom, but not possible!). Our legs are full of bruises.
The hotel has central heating and it is impossible to switch on the aircondition in your room. If you open the window for the night you will be woken up by the muezzin at 4 am....The same central heating/aircondition system can be found in the gym. Very nice equipment, but the temperatures reach 29°C at 8am! You can switch off the heating, but you cannot switch on the aircondition.
The reception staff could try to be more custom oriented and friendly. They reply and react quickly, but not in a very friendly manner...

Room Tip: 705 nice view, but tiny!
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna_1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo
Level 4 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 February 2013

This is my second stay in The Tunel Residence. This hotel is simply lovely in every way.

The location is great: a few steps from Sishane tube station, Taksim St., and the bus station to most areas including the historical areas is right at the back of the hotel. The area around the hotel is quite while you are still a few steps away from the crowd. The Galata Tower is within walking distance from the hotel, and some rooms can see it very clear.

The Suits, both junior & Deluxe, are great. They are spacious, well furnished, well decorated, and the color themes are very comforting and relaxing. The kitchenette is very well equipped, neat and clean. The bed is very comfortable and the bathroom is neat with a great heavy hot water shower. Hot A/C is very good, had three units in living area, and one in bed room, so no chance to complain.

Although they do not have a room service at this hotel, but the "Big Chef" cafe/restaurant at the ground floor is superb. It's an International cuisine restaurant, very elegant, superb presentation, and a really really tasty food. It's a bit expensive, but it is worth it in every bite. They make great soups, and they bring any orders up to your room if you are not willing to go down.

The staff here is also very friendly and polite. They were very helpful and made every possible thing to please us.

My special heartly thanks go to Mr. Onur, front desk, who was really very helpful, always smiling, and was a very good English speaker.

I am really counting the days to go back to the relaxation of this hotel.

*** One more and last thing, rooms at this hotel are exactly like shown on internet.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank loveable01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tunel Residence

Property: Tunel Residence
Address: Evliya Celebi Mah. Mesrutiyet Cad. No:96 Sishane, Beyoglu, Istanbul 1546362, Turkey
Region: Turkey > Istanbul > Beyoglu , New City / Taksim
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #67 of 1,224 Speciality Lodging in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Tunel Residence 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Tunel Residence Hotel Istanbul

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