It's not there was anything wrong with the hotel (it wasn't great, but was bearable) but the service was absolutely apalling, namely not delivering what was promised at booking. I am staying in Istanbul every week for the next 14 weeks, so you would have thought they might have been keen to give me a good experience and get some repeat business.
I went in with a Turkish colleague and made arrangements for a double room, breakfast voucher (extra at 15 euros) and a one way transfer to the airport. I'd chosen tunel because I thought the hotel looked really good on the website (it does).
I had a single room, was told that breakfast vouchers were not possible, and they refused the transfer claiming it was a web offer only (fair enough, but then don't promise it at booking).
The staff were surly, unwilling to resolve any problems - when I explained my husband was joining me at the weekend and we would need a double bed, I was told it was not possible, despite this being what I had booked.
The bed sheets were not clean and the window blind was ineffective and let in light. The air con was also poor, not great for Istanbul in the Summer!
To be fair, the restaurant next to the hotel (Big Chef) was lovely, with really friendly, pleasant staff who were happy to do anything they could to help.
I asked to speak to the manager at the end of my stay to explain it wasn't good - and he didn't apologise, telling me I had misunderstood (hard to believe because it was explained in english and turkish, with my colleague as a witness). The staff were in total contrast to everyone else I've met in the city who has been very warm and welcoming.
If you don't mind a single bed between two of you and finding your own way to the airport at cost, then the hotel would be bearable, but otherwise I'd book somewhere else!
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- Also Known As:
- Tunel Residence Hotel Istanbul