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“Shocking service” 1 of 5 bubbles
Review of Tunel Residence

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Tunel Residence
Ranked #66 of 1,173 Speciality Lodging in Istanbul
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Shocking service”
1 of 5 bubbles Reviewed 4 July 2013

It's not there was anything wrong with the hotel (it wasn't great, but was bearable) but the service was absolutely apalling, namely not delivering what was promised at booking. I am staying in Istanbul every week for the next 14 weeks, so you would have thought they might have been keen to give me a good experience and get some repeat business.

I went in with a Turkish colleague and made arrangements for a double room, breakfast voucher (extra at 15 euros) and a one way transfer to the airport. I'd chosen tunel because I thought the hotel looked really good on the website (it does).

I had a single room, was told that breakfast vouchers were not possible, and they refused the transfer claiming it was a web offer only (fair enough, but then don't promise it at booking).

The staff were surly, unwilling to resolve any problems - when I explained my husband was joining me at the weekend and we would need a double bed, I was told it was not possible, despite this being what I had booked.

The bed sheets were not clean and the window blind was ineffective and let in light. The air con was also poor, not great for Istanbul in the Summer!

To be fair, the restaurant next to the hotel (Big Chef) was lovely, with really friendly, pleasant staff who were happy to do anything they could to help.

I asked to speak to the manager at the end of my stay to explain it wasn't good - and he didn't apologise, telling me I had misunderstood (hard to believe because it was explained in english and turkish, with my colleague as a witness). The staff were in total contrast to everyone else I've met in the city who has been very warm and welcoming.

If you don't mind a single bed between two of you and finding your own way to the airport at cost, then the hotel would be bearable, but otherwise I'd book somewhere else!

  • Stayed July 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
    72
    53
    27
    7
    9
See reviews for
35
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32
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 May 2013

This hotel is well located but the service is really poor. Had issues with the room cleaning, air conditioning and airport transfer. One day we returned at 5:30 pm after a long day of sight seeing and the room had not been cleaned. When I complained the person at the front desk said they were really busy that day (???) Irritants you do not want on a holiday.

  • Stayed April 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Rhea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moscow, russia
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 28 April 2013

Frankly speaking, we did not want to write this review.
We decided to keep this secret. Why?
Because me and my wife (who choose this hotel)
were so happy with
- our super size room with 5 windows,
- comfort
- super location
- super people on reception
- super restaurant on first floor (well, it is slightly expensive, but after Moscow it's ok)
Do we recommend this hotel? No!!!!
We would like to keep it for us and our friends only.
Pity, but we did not check SPA. Next time!!!

Room Tip: take big room, not the small one even on 2 floor noise from street does not bother you - do not wor...
See more room tips
  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maxim_dronov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beirut
Level Contributor
49 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 24 April 2013

we had a week stay at tunel residence and we enjoyed every end of day a relaxing pool,sauna,jacuzi and i surely want to stay there if i go back to istanbul.It is a comfortable and quiet place to stay in.
And it is a near hotel from galipdede street,from where you can go walking , if desired, to istiklal street.

Room Tip: the normal room is good but i would like to try the suite.
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zeinasinno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
269 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 1,343 helpful votes
5 of 5 bubbles Reviewed 9 April 2013

We stayed in Tunel residence for 2 weeks and the whole experience was GREAT . our upper floor suite ( 704 ) has the best sea view . swimming pool is very small but still enjoyable with the my kids . The Jacuzzi was an added bonus .STEPS away from Taksim Street , Where all the action is . Taxis are almost available at all times . VERY friendly front desk staff , Special thanks to Mohsen and Murad who helped us with sightseeing tours and directions .An unforgettable experience THANKS to ALL of U in TUNEL RESIDENCE .

Room Tip: TOP floors Suites ( 704 or 604 ) have the best sea view . Book directly with the hotel to SAVE .
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  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank M O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 5 April 2013

2 consecutive stays, this time with family and same story: book a suite and get a standard tiny room. For my first stay, after the first night in a standard room, without my permission, they moved all my stuff from a room to the other! No compensation offered.

Room Tip: if you are lucky enough to get a suite...they are big, but bed comfort average
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  • Stayed April 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Dohan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 3 April 2013

First of all it was impossible to find the hotel due to a wrong address that is being shown by google maps! There is a correct link on the Tunel residence website, but if you search directly the address via google maps - it shows a completely different location!!! The double standard room is not 18 square meters (maybe including the bathroom, but not possible!). Our legs are full of bruises.
The hotel has central heating and it is impossible to switch on the aircondition in your room. If you open the window for the night you will be woken up by the muezzin at 4 am....The same central heating/aircondition system can be found in the gym. Very nice equipment, but the temperatures reach 29°C at 8am! You can switch off the heating, but you cannot switch on the aircondition.
The reception staff could try to be more custom oriented and friendly. They reply and react quickly, but not in a very friendly manner...

Room Tip: 705 nice view, but tiny!
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  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anna_1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tunel Residence

Property: Tunel Residence
Address: Evliya Celebi Mah. Mesrutiyet Cad. No:96 Sishane, Beyoglu, Istanbul 1546362, Turkey
Region: Turkey > Istanbul > Beyoglu , New City / Taksim
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #66 of 1,173 Speciality Lodging in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Tunel Residence 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Tunel Residence Hotel Istanbul

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