When I came to the hotel at the late evening on March 7th, the manager said that there is no free rooms in that hotel (regardless of the confirmation 3 month before), but he will provide a room in another hotel nearby. What we've seen there was just an awful room without any heating, hot water and even without clean bedclothes! Everything in the room was completely different from what I've seen at the pictures on booking.com.
We haven't stayed at that hotel even for one night, we have left immediately to another hotel.
Moreover, the hotel management refused to return the money.
- Official Description (provided by the hotel):
- The hotel where the guests are welcome in a warm atmosphere and where all employees have the concept of customer service department in their minds is designed with a total of 16 guest rooms. The rooms are equipped with air conditioning, direct dial telephone, smoke detector, bathtub and shower, satellite TV, minibar and hairdryer. All rooms are sound proof due to their special double glazed windows. ... more less
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