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“Very Disappointing”
1 of 5 bubbles Review of Grand Madrid Hotel

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Grand Madrid Hotel
Ranked #518 of 1,031 Istanbul B&B and Inns
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Disappointing”
1 of 5 bubbles Reviewed 12 January 2013

I stayed in this hotel in may 2010 and I can only describe this as my worst nightmare, the hotel advised that a taxi would be waiting for us when we arrived at the airpost (cost included in the hotel price), when we reached the airport to no suprise there was no taxi arranged, we tried to call the hotel twie but the person who picked up could not understand or speak english and hung up rudely. Majority of the staff were unable to speak english so as you can imagine it was really hard to communicate with them. When we arrived at the hotel we were given a filthy room with holes in the bathroom ceiling and the room smelt of smoke, we asked to be moved the same night but were told that there are no other rooms available until tomorrow. The next day after insisting to be moved asap we were moved to a better room nothing spectacular. the breakfast is nothing special, theres no iron in the rooms or hotel, a member of staff use to take our clothes to a shop opposite for ironing at cost. Beware of this hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sam a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 reviews from our community

Traveller rating
    3
    7
    3
    7
    4
See reviews for
6
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3
4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Ottawa
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 24 September 2012

This hotel bills itself as a 4 star but realistically it was a 2 star at best. It is located in a very noisy and congested location in Istanbul. It was almost impossible to reach by taxi as the traffic was so congested in the area. The rooms were pretty bare and run down with the furniture needing an update. The Wifi was free and worked ok, but all in all not a very highly rated hotel.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OttawaTravellingDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Istanbul hotels

Slemani, As Sulaymaniyah, Iraq
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 9 September 2012

I spend one night in this hotel, but I don't like it.

The room is not clean, it seem too old hotel, I feel that the door is can be open easily by anyone try, this hotel is not good choice for stay in Istanbul

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AriHussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slovenia
Level Contributor
64 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 2 May 2012

Having read the previous reviews we didn't expect much of this hotel (booked it last minute so it was the best of options that were left) but our stay was actually very pleasant.

The room was big enough, the shower as well. Everything seemed renovated or maybe we were just lucky to get a room in a nice floor (5th). Wi-fi worked perfect. Windows were sound proof (really helpful!) and a various and plentiful breakfast on the rooftop terrace was amazing.

Negative:
Upon booking we selected a non-smoking room but were given a smoking one. The ashtray in the hall made me doubt they even have nonsmoking rooms.

What seemed strange was that not once in 7 days (6 nights) did they change the bed linen and towels despite the fact that the room was cleaned daily. With the exception of one young boy with glasses, staff can be friendlier and more welcoming (no smiles, no greetings upon entering and leaving the hotel or restaurant).

Location:
The best way to get to the hotel is to get off the tram (not metro!) at Aksaray station, which makes 2 stops to grand bazar and 2 more to Sultanahmet. Coming from the airport, take the metro to Zeytinburnu station and change there to the Tram line 1. You will need 2 jetons for this ride (one for metro, one for tram). When you get off the tram at Aksaray station, take the big street that is on your right side (don’t cross any road) and walk towards the first traffic lights. Turn left there and walk cca 200 m. The hotel will be on your left side.

The area seemed like a Russian district as there are many shops around with Russian signs and lots of people speaking Russian on the street. Nothing wrong with that though.

Room Tip: Rooms in 5th, 6th and 7th floor have a view over the Bosporus.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank pepca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 7 January 2012

We stayed there in April 2011 (5 nights). There were no reviews and no traveler photos at the time of our booking, which I took as a good sign – very unwise of me.
Plus points:
- great location
- clean sheets.
Minus points:
- filthy bathroom (hair and filth on the toilet and on the sink. Filthy bathtub. I tried my best during the showers not to touch anything, the walls included
- during our 5-night (6-day) stay not once were the towels changed.
- big hole in the ceiling. I called the manager and showed him. He looked at the hole and asked me serenely: ‘Problem?! What problem?’. Nothing was done about it. They didn't change our room, nor did they offer us a discount.
- they tried to charge us extra for the parking space, claiming that the hours specified on the parking sign were actually prices. Laughable.
- very thin walls. The room was noisy and we had trouble sleeping.

The breakfast was average. Horrible coffee.
I wouldn’t stay there again.

Traveled as a couple.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mashhad, Iran
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 21 September 2011

We stayed at Grand Madrid for six nights in early September and the service we received was far below our expectations. We will NEVER visit this hotel again.
If you are planning to visit this hotel make sure you check everything possible in the room and report any minor problems to the management. Our room door handle was slightly loose and it was so hardly noticeable we didn't even bother to mention it. While leaving they made us pay $50 for this. I suspect this is a scheme which the hotel owner is not aware of and is a source of income for the reception people.
Also at the last minute the person who had gone up to check our room falsely informed the reception that we had left the safe box locked and they were going to make us pay for this too. This was utter lie and we did not pay anything.
The service was poor. There was no TV in the lobby and the reception people were rude.

Stayed September 2011, travelled with family
Helpful?
4 Thank Rahman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 1 May 2011

We stayed at the Grand Madrid as part of a group tour of Istanbul and Gallipoli. When we arrived none of the staff spoke any English and getsured for us to sit on the couches. At various times in the next hour we got up and asked what was happening but we were simply waved away. It wasn't until there was a shift change that we again approached the front desk and were told that our rooms were still being cleaned... it was 5pm! We waited another hour before being taken to our room which was still full of cleaning staff. In the next 30mins, we had our door knocked on 3 times by staff, each time wanting to give us a different room key. None of the staff spoke any English so we just had no idea what was going on.

The room had 3 single beds, even though we had paid for a double room. It took so much effort to get a room that we didn't spend too much time arguing this point. The room looked like it was a work in progress. The bathroom was quite nice and very clean but the main room had wires coming out of the wall and several holes in the ceiling.

The location is not too bad as it is a 5 minute walk to a tram stop. There are lots of clothing shops in the area but not many restaurants. I recommend eating from the small kebab shops, they really are great cheap meals.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Cyntheap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Madrid Hotel

Property: Grand Madrid Hotel
Address: Laleli Cad. No:54 Laleli, Fatih, Istanbul 34430, Turkey
Region: Turkey > Istanbul > Fener & Balat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #518 of 1,031 B&Bs / Inns in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Madrid Hotel 3*
Number of rooms: 47
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