We reached this hotel on Friday evening and were greeted by two very helpful receptionists who checked us in. The senior receptionist then told us that although they have our room ready for us, they have two rooms out of service due to a leak in the hotel, and if we would mind moving to another good hotel, only 2 mins away, for 2 nights and we can then move back to this hotel on our last night. We were quite hesitant and gutted as we were really looking forward to staying here for the duration of our trip to Istanbul. The receptionist offered us a free three course meal for two on their roof top restaurant, free transfers back to the hotel (although we'd already booked ours), free use of the turkish bath and even try and upgrade our room on our return. We decided to have a look at the other hotel, the Sirkeci Konak, which has very good reviews on here too and decided that we'll move to the other hotel for two nights.
On our return to this hotel, we were absolutely shocked by the upgraded room. It had a jacuzzi, a TV in the bathroom and main room, as well as our own fireplace. We couldn't have asked for a better room for our final night in Istanbul.
The staff at they hotel were very friendly, and also very grateful to us for moving hotels to help them out.
I was however slightly disappointed with the Swimming Pool and Sauna and Turkish Bath - The swimming pool was absolutely freezing, the Sauna was 85 degrees hot, and my boyfriend and I could only sit in there for a few minutes if that, and the turkish bath was beautifully designed, it wasn't steamed as it should be and there were no oils or massage offered afterwards. It was just us pouring warm water over ourselves. However, the overall experience at this hotel was great, and we couldn't thank the staff enough.
- Official Description (provided by the hotel):
- Hotel Sultania is a deluxe boutique hotel with a harem design and located at the heart of the old city and within walking distance to Saint Sophia, Blue Mosque, Topkapi Palace and Bosphorus. ... more less
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