This hotel has a great location and is very comfortable but what is most amazing about it is the hospitality and quality of service you receive from the staff. I have stayed in hotels all over the world but have never been in a hotel where my family and I received such attention and outstanding service from hotel staff as in Hotel Sultania. We stayed at this hotel for ten nights and we really felt we were treated like family. My wife had an upset stomach and needed to be seen by a doctor so one of the staff members at Hotel Sultania went with us to the hospital and translated from English to Turkish and took us around the hospital to where we needed to go. She was a real blessing, without her I don't know how we would have managed to get around the hospital and communicate with the medical staff there. I was very impressed as well by the fact that the hotel management was willing to allow one of their staff members to spend her whole day with us in the hospital. This alone tells you how much this hotel values their customers. When my wife returned from the hospital to the hotel she was treated like royalty by the hotel staff and management. The hotel kitchen prepared special meals for her (rice and boiled potatoes) at no charge for three days until she got better. The hotel even had the food delivered to her room and again at no charge. Constantly the hotel staff would ask me how she was doing and if she needed anything in particular that they could cook for her. My wife recovered and we were able to enjoy the rest of our family vacation in Istanbul. The hotel staff were also very nice and showed a lot of caring towards our 15 month old son who was with us. If you are traveling with children you can be very confident this hotel is family friendly. When we left the hotel it really felt like we were leaving family behind. When we go to Istanbul again the only hotel I would stay at is Hotel Sultania.
- Official Description (provided by the hotel):
- Hotel Sultania is a deluxe boutique hotel with a harem design and located at the heart of the old city and within walking distance to Saint Sophia, Blue Mosque, Topkapi Palace and Bosphorus. ... more less
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