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“Try anywhere else first”
2 of 5 bubbles Review of Emma Saray Hotel

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Emma Saray Hotel
Ranked #729 of 1,029 Istanbul B&B and Inns
Jurupa Valley, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Try anywhere else first”
2 of 5 bubbles Reviewed 26 June 2011

The only thing "boutique" about this place is that "boutique" is correctly spelled in its title. (Seriously: I have stayed in far better places in Nepal and Tibet.) There were ants in our room and my bed; there was very litle space to pass each other between three beds; no place to put luggage; Internet connection in our room was dicey and available within only a 2-foot radius of a certain point; and when I pointed to a sharp bedspring that was sticking out of the mattress that had ripped my jeans and torn the skin of my knee, the maid pulled up her pants leg and pointed to an identical iinjury. We prepaid for RT airport service, but when one of us stayed longer and attempted to use his credit, he was told "the shuttle doesn't run on Tuesday." At least the AC worked really well, and I appreciated that. Better luck to you. P.S. It's noisy with a train line a half-block down the street, and breakfast was not worth mentioning.

Room Tip: You can walk to the Blue Mosque if you like a hike
See more room tips
  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Karen951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

Traveller rating
    3
    3
    6
    6
    24
See reviews for
9
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4
Business
0
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 5 May 2011

We arrived mid evening with a reservation. Were told they were full but they could arrange for us to stay over the road. A very heated "discussion" took place between the two managers in which we were virtually ignored but eventually given a room. The second hotel was fine but newly renovated and not quite organised. The next morning it all kicked off again and we insisted that we stay in the second hotel, the Harmony Hotel, and eventually got our way. Things were fine after that and we enjoyed our stay.
I can't describe the Emma Saray's rooms, but the reception area was grubby and unwelcoming.

Stayed April 2011, travelled with friends
Helpful?
3 Thank juliet_lamont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Istanbul hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 2 May 2011

Firstly, the hotel is extremely over priced and does not reflect its star rating.

My friends and I booked to stay at the Emmasaray, which is where we checked in on the night we arrived. However, we were then taken to another hotel around the corner that was essentially a building site and unsafe for guests to stay. The place was being decorated and smelled strongly of paint. There were no smoke alarms in the room and no fire escape lighting.
The room had no towels, a leaking toilet, exposed electrical wiring and the room had an over powering smell of cat urine, damp & mold.
Plus there was no terrace and the wifi signal was too weak to connect to.

We requested to change rooms but were told nothing was available. When we complained about the leaking toilet, we were told that was because the cleaners had not cleaned the room! And that the room smell was normal. The towels we were given were actually blankets. Reluctantly, we had to stay one night and left the following morning, because we found somewhere better. The hotel then cancelled our booking and has charged my account for 2 nights accommodation.

In all my years of travelling this is the worst place I've seen and this is the first bad review I've felt compelled to write.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chelsea1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 January 2011

Never, ever think about going to this extremely bad "hotel". Arriving in the shabby lobby was a bad start; the place had a bad smell, look and vibe. The room was not finished (4 p.m.) so we had to wait 25 minutes. When we finally entered our room it was a place where you don't even want your dog to sleep. The description of Biage (see below) is what it is, or worse.
So we tried to cancel our booking ending up in a long and unpleasant fight with the owner. We left paying him 100 euro's otherwise he would not cancel the credit card payment.

For sure, the people who write good reviews of this hotel are friends and family of the owner. Do not trust them! be warned and never ever go to this place. Sleeping under a bridge is a better alternative.

After leaving (pay 100 euros and being angry) we walked around the corner and found a perfect and lovely little hotel Amira (nr. 1 at this site) a bit more expensive but 1000 x better.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steven1978-06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 October 2010

I had a wonderful time staying at this hotel. The rooms were clean and well decorated, while the staff was extremely friendly and helpful. Unlike other travellers I found my bathroom to be very clean. A major plus for this hotel is also its location. It is conveniently situated walking distance from major tourist attractions such as the Hagia Sofia, the Blue Mosque and Topakapi Palace.

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sevdali_leydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 24 October 2010

The worst hotel I've ever seen, the website has nothing to do with reality. Rooms very very small, almost did not fit the bed, foul odor throughout the hotel, due to the moisture that was in the walls of the rooms and bathrooms, wiring unfortunate, all the cables hanging from the wall. Unbearable odors in bathrooms, they had to be with the windows open in order to stand the smell in the room, the latter recommended by the hotel receptionist. Disgusting breakfast, a few slices of cucumber and tomato, but seeing cockroaches in the hotel reception did not give eager to prove it. The receptionist a impresentable and a liar, trying to cancel the booking, we changed to other rooms less unhealthy ... lied and deceived us until we left. do not go under any circumstances, is a disgusting pigsty.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 10 April 2010

We had the misfortune of coming in contact with this hotel past easter. As a group we booked 7 rooms and when we arrived, they were short of 5 rooms. This is after us calling them to confirm the bookings. We made the bookings 4 months in advance and got good rates. But apparently not good enough, since they decided that they can do better.

At the end we had to go to a "friend's" hotel and ended up paying significantly higher rates.

Another thing is that their website is total bogus. Even the lobby was quite shabby, i wouldn't want to see the rooms

  • Stayed April 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balina76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emma Saray Hotel

Property: Emma Saray Hotel
Address: Kucuk Ayasaofya Mah. Aksakal Sok. No:23 | Sultanahmet, Istanbul 34410, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #729 of 1,029 B&Bs / Inns in Istanbul
Hotel Class:3 star — Emma Saray Hotel 3*
Number of rooms: 12
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