I am a travel agent, so I have been to many hotels and rented many homes and apartments all over the world. We were in Istanbul for 3 nights in the beginnning of our trip and 3 nights at the end of our trip. There were 4 of us and we are all well traveled and very adventurous. I had emailed The House Hotel for availability and when they couldn't accommodate us, they recommended The House Apart Cihangir. I think the property is fine for people who are familiar with Istanbul, but this was our first time to visit.
First of all the apartment I was in (Apt 3) had no hot water the first day so we showered in freezing cold water. My 2 friends were booked on the 4th floor.This would have been fine had we been told that there were lots of stairs and no elevators. We had lots of luggage so getting up to the apartments after a long day of flying at night was frustrating. There were also lots of stairs getting to the apartment itself and taxis don't really know where it is. We also felt like we didn't have anyone to help us with taxis, suggestions on places to eat, etc. and just general tourist information that a hotel would provide. In fact, my friends had a flight back to the states and made arrangements via phone with Osmond, the House Apart "contact". The following day they tried to call him to re-confirm, but he never called them back so they had to figure out transportation on their own which was an issue. To me, that is unacceptable. It is difficult to get taxis in that area unless you walk to the taxi stand. It's a problem if you have lots of luggage and have to walk down 4 flghts of stairs, walk up lots of stairs to the street level, 2 blocks to the taxi stand and then there is also the language barrier. Osmond also advised us not to rely on cabs being at the taxi stand in the early morning especially if you have to catch a flight. So for all these reasons, I would never recommend this property.
Again, it was nice enough, but I just think that this place should never be suggested as another option if someone was requesting The House Hotel and it's their first visit to Istanbul. The House Apart Reservations agent did not advise us of any of the things that we found challenging. If one of our travelers was an elder or had difficulty with stairs, we would not have been able to stay there and would have had to find another place when we arrived. My point is, that we should have been advised.
There are so many other full service hotels that are much more accommodating.