to start with, we as a family are fans of Crowne and have been IHG members of various levels in/out for few years.
Stayed here as an overnight prior our trip to Bolu.
Check-in Hotel was a bit weird. As I approached check-in counter no one attended us until I had to say if someone is going to assist us. Anyway, handed the passport and was given keys shortly. Then a gentlemen at check-in counter said that room is ready for us with King size bed. I told him that my reservation was for 2 double beds instead of 1 king size. Anyway, he mumbled in Turkish that he doesn't know and that he doesn't know English (we understand little Turkish).
Hotel is nice as well as room that was given us - overlooking entertainment park.Had to wait bit long to get baby cot and some other requests - I can clearly see that staff lacks English language skills and extra care for those who are members of IHG (what's the point being a member otherwise)
Overall place is really nice and located steps away from Outlet mall with many cafes and restaurants. Recommended for business/holiday/overnight stays by all means.
I hope management will take a note of some of my points mentioned above to improve Crowne's proved service...
- Official Description (provided by the hotel):
- The first Intercontinental Hotels Group hotel on the Anatolian side, the Crowne Plaza Istanbul Asia opens the doors of a world of privileges to its guests. Situated within the World of Via Port complex, the hotel is next to Via Port, the largest and most popular outlet mall in Turkey, and is within walking distance of a few minutes to Via Port Houses & Suites project, which combines nature and architecture. With its comprehensive service mentality offering business, holiday, shopping and entertainment opportunities as a package, the Crowne Plaza Istanbul Asia adds a brand new dimension to the urban hotel concept. Situated in the heart of Istanbul's new development axis, the Crowne Plaza Istanbul Asia combines personalized service with the comfort of luxury. Located within just a few minutes of the ever-rising prestigious business centers, modern living areas, and Sabiha Gokcen Airport, the Crowne Plaza Istanbul Asia has 336 rooms on eight floors. In addition to its accommodation services, the Crowne Plaza Istanbul Asia combines luster, luxury, comfort, and quality in its ballrooms. Crowne Plaza has two ballrooms with capacities of 700 and 1,000. Promising an experience beyond your vision of your wedding, Crowne Plaza meets your wants and needs with a professional team. The Crowne Plaza Istanbul Asia offers its guests the most cutting-edge comfort and technology at every chance, from the lobby to the rooms. Sparing no expense even in the tiniest details to comfort its guests, the hotel culminates in offering its guests privileges with the Executive Club level. In Belvedere Restaurant & Bar (a la carte) and Cesni Restaurant, the most delicious foods from the Turkish and world cuisines are served accompanied by exquisite cocktails. A total covered area of 73,000 square meters on eight floors A total of 336 rooms, including 114 Standard, 114 Deluxe, 66 Club, 24 Corner, 16 Junior Suite and two Presidental Suite rooms. Starting from 35 square meters, all rooms offer spacious luxury. With its two ballrooms and 28 high-tech conference rooms with access from within the hotel, the Via Port Convention have a total conference and party area of 9,840 square meters. The main restaurant has a capacity of 300 while A la Carte Restaurant can entertain 60. All guests in the Executive Club rooms on the seventh and eighth floor can enjoy the Executive Club Lounge privileges free of charge. In addition, club room guests enjoy various privileges including a velvet bathrobe, slippers, turndown service, a spirit or soft drink coupon for the lobby bar, and a 15 percent discount on food, drink and laundry services within the hotel. 24-Hour room service Dry cleaning Parking lot & garage Hairdresser Car rental and transfer Fitness and SPA Center on a 2,500 square meter area 5 minutes from International Sabiha Gokcen Airport A part of the Via Port complex, the largest and most-visited outlet mall in Turkey Green Star Certification Green Star Certification Our hotel has been certified with an "Environment- friendly Accommodation Facility Certificate" by the Repuclic of Turkey Ministry of Culture and Tourism. Club rooms with the free privileges Executive Club Level is privately designed for Club Lounge Level's distinguished guests. Your accommodation in Crowne Plaza Istanbul-Asia will be much enjoyable with the rich breakfast opportunities, delicious buffet lunch, afternoon tea and tasty offers of Club Lounge Level. Hours of Operation 07.00 - 23.00 Breakfast 07.00 - 11.00 (Weekday), 07.00 - 12.00 (Weekend and special days) Lunch time 12.00 - 14.30 (Weekday), 12.00 - 13.00 Or 14.30 (Weekend) Happy hour 18.00 - 20.00 (Only for Executive Club Level's guest) Tea Hours 15.00 - 17.30 20:30 - 23:00 (Only for Executive Club Level's guest) ... more less
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- Also Known As:
- Crowne Plaza Istanbul Asia Hotel Istanbul