I just stayed at this hotel for 4 nights, departing yesterday.
The hotel is very well located for first time visitors to Istanbul looking to take in the wonderful historical sights, as I have just done. The people in Istanbul were great and overall, it's a terrific city to visit.
However, my hotel experience was completely ruined by one inexplicable incident. On the third night, after a long day out and about, I decided to get some take away food and eat it in comfort in my room. Upon returning to the hotel I was physically confronted at the hotel lobby door by one of their uniformed staff who proclaimed quite sternly that the hotel had a policy of not allowing take away food in the hotel.
Further, the hotel had supposedly written to all guests explaining this (not to me they hadn't and there was nothing in my room about this supposed "policy") after "a recent incident". Whatever that was.... The employee also declared that he didn't agree with this policy but was directed to implement it by Management. After an argument, he said that on this one occasion, he would let me take the food to my room!
I have stayed in dozens of hotels in my lifetime for business and pleasure, many of which were Hilton's, including some of the best hotels in the World and have never, ever, had such a policy declared to me. Nor have I ever been confronted in such an aggressive way at a hotel entrance where I was staying.
This confrontation completely soured my visit to Istanbul, my first, and, of the Hilton brand. I had just stayed in another Hilton the previous week in Europe and am booked to stay in another is the US in December. After that, I shall have to review whether I ever stay in a Hilton again. To be put in a position where one is uncomfortable about actually coming back to a hotel during a stay is simply unforgivable.
- Official Description (provided by the hotel):
- Explore nearby museums and Istanbul attractions from the DoubleTree by Hilton Istanbul – Old Town hotel. Located in Istanbul's central historical district, this Istanbul hotel is just 20 minutes east of Ataturk International Airport and a five minute walk from Istanbul's famous Grand Bazaar. Thoughtfully designed to blend into the Old City. ... more less
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- Also Known As:
- Doubletree By Hilton Istanbul - Old Town Hotel Istanbul