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DoubleTree by Hilton Istanbul - Old Town
Ranked #122 of 1,141 Hotels in Istanbul
Certificate of Excellence
Affligem, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect”
Reviewed 11 May 2014

Good location in the old town, close to the places to be, excellent service. We asked for a quiet room which was looked taken care of. In the beginning we had in the room due to the airco but they immediately fixed the problem. Perfect

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Iris_bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 15 May 2014
Dear Guest,

Thank you very much for taking your time to share these good comments.

We are glad to see that you enjoyed your stay in our hotel.

We look forward to welcoming you back soon.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
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English first
Athens, Greece
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 May 2014

A very warm welcome at the reception with the traditonal warm chocolate cookie. The staff were all very hospitable, friendly & very eager. We were given a corner room which was spacious and had all the amenities we needed. The bed was incredably confortable! The breakfast was superb (it would please all tastes and requirements) and the service very pleasant. The location was good but not the best for visiting the main sightseeing such as the Blue Mosque, Ayia Sofia & Top Capi. I can highly recommend the Terrace Reastaurant on the top floor of the Hotel. Excellent cuisine, very good selections of local wines and the most friendly service by the waiters who spoke very good English and had very good sence of humour!

Room Tip: The corner rooms are the most spacious. Avoid the low floors as they could be noisy.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nana b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 15 May 2014
Dear Guest,

Thank you for taking your time to write your comments after your recent visit on Trip Advisor.

I was delighted to read that you had positive thoughts about your stay at our hotel and you found all of our team members to be very helpful. Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.

We look forward to welcoming you back soon.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 May 2014

The hotel is nice, clean and close to old town attractions. We could walk to most of the old town attractions and baazars. However, the hotel is inside a shopping mall and feels like a city hotel (inside an alley) with not enough sun-light. Staff friendly and helpful. Breakfast is standard and so are selection of breads and salads. Beds were comfortable and room was OK size.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robinshar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 15 May 2014
Dear Guest,

Thank you very much for taking your time to share these good comments.

We are glad to see that you enjoyed your stay in our hotel.

We look forward to welcoming you back soon.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
82 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 May 2014 via mobile

Location : 5 minutes walk from grand bazaar and another few minutes to sultanahmet . Close to tram station and easy to get taxis as well
Rooms : typical hilton. Comfortable with all amenities including toiletries and coffee tea
Check in : we arrived late after a harrowing 4 hour wait at immigration and the warm complimentary cookie on arrival was the perfect welcome for us tired hungry souls. Checkin was quick and hassle free
Room service : arrived 20 minutes after order and though tasty the portion size was more child than adult
Breakfast : good variety
View from room : not so great from any room I guess as the hotel is adjoining to shopping area. However in a few minutes walk bosphorous view from the street is available
Service : top class in every way. Wifi was complimentary and though I selected the wrong option which was chargeable it was politely waived off during checkout
Meeting rooms : we got the one in the underground 3 floor which was a bit claustrophobic due to lack of any windows or fresh air.
Good value for money and I would definitely stay again

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lakshmi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 15 May 2014
Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, England
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 May 2014

Delighted with this hotel. Walk or take tram outside to all the main attractions so excellent location. Calm atmosphere in fairly small hotel with lots of space in public areas. Nothing was too much trouble for the staff. Free wifi would have been desirable but we were able to use the 3 public computers easily.

Room Tip: Our room faced the side street on 3rd floor and was very quiet.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susieBath_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 10 May 2014
Dear Guest,

Many thanks for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed 5 May 2014 via mobile

Staying here for 7 nights as part of business conference for large group. Hotel has very little character as is basically inside a shopping mall. The staff are perfunctory at best; friendly enough but only give stock answers and concierges (both of them) are up knowledgeable as less then helpful. One day room had no soap; next day cleaning supplies left on the bed; third day no towels...ugh. Hotel is not dirty but not neat nor tidy either: vacuum cleaners left in hallways, ladders left against walls...looks like staff or management just don't take pride in being part of Hilton chain. All in all, if I were CEO of Hilton, I'd replace the management and get a team who knows Hilton hospitality better as this is more like a Best Western...

But, great water pressure for shower, good bed, nice breakfast.

Stayed May 2014, travelled on business
Helpful?
Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 7 May 2014
Dear Guest,

Thank you very much for taking your time to share your comments.

We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill.

We always endeavour to offer the highest level of service and appreciate your valuable opinions.

I look forward to welcoming you soon and try to show you our improvement.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 May 2014

Stayed for 3 nights on first visit to Istanbul and overall pleased with the hotel. It was very modern and comfortable and generally convenient. The room we were given at first smelled strongly of smoke which was not nice however fortunately the receptionist quickly found another room for us. Location is good because you can walk to Sultanahmet and also the tram stop is right outside the hotel. The only thing I didn't like about the location is the fact that every time you stepped outside the hotel you were accosted by Turkish men trying to sell you all sorts of fake goods. The hotels in Taksim/Beyoglu did not seem to have this problem so much. I liked that the main entrance was always staffed, including late in the evening as this made it feel safe. The spa was nice however the hot tub pressure was quite weak - the staff said it would improve after the filter was changed the next day however when we returned the next evening we were told it was broken! So that was disappointing. Ordered room service one evening which came quickly but my burger was tepid rather than hot, also disappointing. We had planned to eat in the Terrace restaurant one evening however when we went up there we were surprised to find it small and unatmospheric so chose to eat elsewhere in the city. A lively restaurant would be a real asset, as would a proper bar (pref on ground floor). Good lobby lounge area with books and magazines but drinks very overpriced for what they were.

Best things:

- Very modern and clean
- Comfy beds
- Excellent showers
- Complimentary bottled water in the room each day
- Convenient location

Worst things:

- Expensive WiFi (so we didn't use it)
- Breakfast not included
- Lack of lively restaurant/bar
- Hot tub broke whilst we were there

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OneRoamingLondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
faik_alsac, General Manager at DoubleTree by Hilton Istanbul - Old Town, responded to this review, 7 May 2014
Dear Guest,

Thank you for sharing your comments about your stay.

We appreciate your positive comments, as well as your constructive feedback which I have already shared with the team and I will follow up personally. Apologies for any expectation that we may have failed to fulfill.

We always endeavour to offer the highest level of service and appreciate your valuable opinions.

I look forward to welcoming you soon and try to show you our improvement.

Sincerely,

Faik Alsac
General Manager
DoubleTree by Hilton Istanbul Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Istanbul - Old Town

Property: DoubleTree by Hilton Istanbul - Old Town
Address: Ordu Caddesi No 31, Istanbul 34130, Turkey
Phone Number:
Region: Turkey > Istanbul
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#47 Spa Hotel in Istanbul
#50 Business Hotel in Istanbul
#91 Luxury Hotel in Istanbul
#98 Romantic Hotel in Istanbul
#102 Family Hotel in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — DoubleTree by Hilton Istanbul - Old Town 5*
Number of rooms: 171
Official Description (provided by the hotel):
Explore nearby museums and Istanbul attractions from the DoubleTree by Hilton Istanbul – Old Town hotel. Located in Istanbul's central historical district, this Istanbul hotel is just 20 minutes east of Ataturk International Airport and a five minute walk from Istanbul's famous Grand Bazaar. Thoughtfully designed to blend into the Old City. ... more   less 
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Also Known As:
Doubletree By Hilton Istanbul - Old Town Hotel Istanbul

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