This hotel is very conveniently sited, being only a few minutes’ walk to the Topkapi Palace entrance, Hagia Sophia, the Blue Mosque, etc. It is in a quiet side street with very little traffic.
Our happy experience started with the ‘how to find us instructions’ which were easy to follow and a considerable improvement on some of the directions information given by hotels.
We had just reached the entrance when we were asked ‘Can I help you?’ It was a member of staff coming back to the building, who promptly carried our luggage into the hotel.
Once inside we were warmly greeted and invited to sit while our passports were copied. This was carried out a great deal faster and more efficiently than is so often the case and, while we waited we were offered tea or coffee and given some nuts and pieces of Turkish Delight.
Our receptionist explained that the hotel had been once owned by a fragrances merchant (thus ‘Essences’) and so each of the rooms was named after a different perfume. He then provided a most helpful briefing on the hotel’s facilities and so on. We also received a free map of Istanbul that proved a useful adjunct to our other ones.
His colleague who took our bags to our room showed us how to use the mini-safe, the air conditioning, phone, minibar (very reasonably priced compared with the usual hotel tariff), etc. and we immediately felt ‘at home from home’. The room was a fair size (by European standards I should stress), clean and attractive. There were nice big mirrors, rugs on the wooden floor, an efficient shower and a charmingly folded table cloth and coverlet on the bed (which was roomy and very comfortable).
Breakfasts in the appealing room downstairs were ample buffet fashion (with a few hot items such as hard boiled eggs or scrambled eggs and other foods in the heated containers) with various types of salad items, sliced meats, fruits, cereals and the like. It was also nice to get freshly squeezed orange juice and unlimited coffee. There is also a roof terrace with views of the sea at the front and the historic city – dominated by the Blue Mosque and Hagia Sophia behind.
There is free Wi-Fi in all rooms. However, I didn’t want to bring my computer on this trip, so was pleased that a laptop is available for the use of guests. The keyboard layout was a bit different to what we were used to, but a staff member gave us the necessary guidance and printed out our return flight boarding passes for us.
His friendly helpfulness was characteristic of our stay at the Esans. I have stayed in numerous hotels across many countries, but the standard of service was the best I have ever experienced. Without exception, the staff were consistently genuinely eager to please. We were given a card with the hotel’s phone number and told to call if we had any difficulties when going round Istanbul – and I am confident that they really would have gone to great lengths if we had needed to take them up on their offer.
I once said that the staff in a restaurant deserved six stars if that rating was available: for this hotel I’d say they merited seven for their friendliness and helpful attitudes!
We intend to stay here on our next visit to Istanbul and commend wholeheartedly the excellent Hotel Esans.
- Official Description (provided by the hotel):
- Housed in a 19th-century, wooden mansion, offers Ottoman-style spacious rooms with free Wi-Fi in the Sultanahmet Old City Istanbul District.The location is on silent street under the foot of Topkapi palace and 4 minutes walking to Saint Sophia and Blue mosque. The terrace offers wonderfull Hagia Sophia and Marmara Sea views.Esans Hotel’s air-conditioned rooms are individually decorated, and feature wooden furnishing and rich fabrics. Each room also includes a flat-screen TV, a full-length mirror and a dressing table. Some offer views of the Bosphorus.A Home made open buffet breakfast is served daily in the Esans’s restaurant or on the terrace. Room service is also available. ... more less
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