My colleague booked this hotel on behalf of a team who is travelling to Istanbul for conference. The booking for me is for 7 nights from 9 Sep to 17 Sep 2013. I would advice all travelers to think twice before booking a room in this hotel. You would probably get better service, facility and location with the price you are paying for this hotel. If I did not need to be close to my colleagues for better coordination for work purpose, I would have changed my hotel on the second day.
The decision to choose this hotel is a BIG mistake. There is practically no equivalent service provided by the hotel given for the price I have paid. There is only one light on the corridor to my room and it was very, very dim. The first thing when I checked into the hotel, none of the lights in my room turned on even when the card was in the card slot. I had to go to the reception to request for a second card in order to turn the light on. When I entered the room, I smell an awful smell in the room, the smell is similar to someone’s fart. Even after I switched on the aircon and filter for some time, the smell still lingered. There must be something wrong with the filter or something in the room must have turned moldy.
The most unacceptable thing that happened is that the room cannot be locked from within. The lock mechanism seemed to be misaligned and therefore could not be turned to lock. Being a female in a foreign land, I am definitely not going to sleep in a room which cannot be locked. When I requested for a room change, the reply was that the hotel was fully booked until the conference is over and there was no room available until Friday (13 Sep). The last resort for me was to sleep in my colleague’s room for the first night while the hotel staff repaired the door while I was away on business during the day. After the door was repaired, my door access card was demagnetized every single day and I made two trips to the reception to get my card working again every day.
After all these unpleasant encounters with the room, I have no confidence in staying in the room for the rest of my days in Istanbul. I waited until my colleague was going to check out his room before I requested to switch to his room on the 4th night. To my ultimate disbelief, my request was rejected without much consideration even when I tried my best to explain my situation to them. The lame excuse given was that they need to wait until 10am before they can let me know if I can do the room switch. My colleague was checking out at 8am on the same day and I was merely request to put my luggage in his room, the housekeeping staff can continue do the cleaning while I was away on business during the day. But they expected me to rush back from business meeting at 10am to do the room switch or else they will not be able to switch the room for me. This is totally ridiculous and extremely bad service. I am unpleasantly surprised that a five-star hotel of a reputable global chain such as Crowne Plaza is not able to exercise flexibility in providing the most basic service to customer which is to let them have a peaceful, safe and comfortable stay.
And that is not all, the hotel is situated in a rather dodgy location. The road leading to the hotel are lined with automobile repair shops. You will have to walk up a narrow, steep uphill alley which is not well lit at one part in order to reach a main road with decent eateries.
The only comfort is that the breakfast is considered reasonably good. However, if you want to pay such a high price for a hotel which only saving grace is the breakfast, then go ahead to book this hotel. You have been warned.
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- Also Known As:
- Crowne Plaza Istanbul Harbiye Hotel Istanbul