We booked online at Aspalace for a good price months before. We informed them (in writing) that we would be arriving after 11 pm. We arrived very tired and the manager on duty informed us that there was a 'wiring problem' in all 3 rooms we booked and it would not be fixed until the next day. They sent us to a close by hotel after assuring us that it was the same standard as Aspalace. It was terrible - blood stains and holy sheets, dirty bathrooms. We went back to Aspalace to next morning at 9 am - they told us our rooms would be ready for us. This time the duty manager told us that because we arrived late they gave our rooms to someone else and there was not room at the hotel. Funny now the wiring problem had disappeared. So they moved us to another hotel (which was nice) but told us that to make up for the hassle they would provide a free shuttle to Sabiha Gocken airport which is much further than the main Ataturk airport. On our departure day, shuttle arrived on time and the driver insisted on taking us to Ataturk on the instructions of Aspalace. We then had to pay for a taxi to get to the right airport which was far away, in traffic and we nearly missed our flight. Aspalace hung up on us when we tried to call then would not answer the phone.
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