Just got back from Istanbul after a 4 night stay in Rooms Galata. Although the rooms themselves were very nice and spacious the management and services offered by the hotel leaves alot to be desired.
This is supposed to be a design boutique hotel. It advertises that there are ipods, safes and a mini fridge/bar in the room and a roof terrace. Well there was no ipod or ipod player. We didnt see a safe and when we mentioned this to the reception we were told that only three of the rooms have safes and that they could bring us one to the room. But surely a safe that can be removed will not be a safe safe, will it? There was absolutely nothing in the minifridge/bar except for two small bottles of water on the first day. There was no telephone in the room so each time we wanted to talk to either our friends in another room or the reception we had to leave the room. We went to see the roof terrace which was tiny, very dirty (with bird droppings on the seats) and pots with dead plants in it.
Our friends stayed in a room which had a balcony , but it neighboured the next door house which was filthy and full of rubbish. The hotel had put up a fence but you could still see through it and also there was bird droppings everywhere on the balcony! So it was never used although the weather was good.
Although the sitting room is very quaint and nice there is an open kitchen by it can be used by the rooms. The kitchen was never clean and was full of flies by the bin. The drawers and cupboards also were dirty and basically it was the last place you felt like cooking or making a cup of coffee or tea in. We did complain to the receptionist about the smell from the bin, we got a shrug of the shoulder and were told that it would be cleaned but everytime we went back it was in the same state.
The hotel also says that it provides small breakfast of tea and Turkish pretzels in the room. Twice when my husband went to get tea, because although advertised other wise we had to go and pour it ourselves and bring it to the room, there was none available and we had to wait 15 minutes for the pretzels to turn up. This was at 9 in the morning.
So to sum it up although it a beautifully renovated building with nice big rooms, in our opinion they have to either change management or give serious thought to changing some very vital things in this hotel, especially when they are charging such high prices.
What a shame! With a bit of TLC and thought given to customers needs and comforts this place could have been really good.
- Official Description (provided by the hotel):
- In the multi-cultural and colorful city of Istanbul, we offer you a luxurious and unique experience at the lively heart of the city where history, culture and night life are intertwined for a peaceful repose.Consisting of 15 rooms in 2 separate, yet connected historic buildings, Rooms Galata has been restored with contemporary techniques that meet the needs of modern living. This boutique-style residence introduces flats with garden, private terraces,maisonettes, single and double rooms with kitchenettes, each of which reflects unique, and trendy decoration, supported by the comfortable and best quality beddings, flat screen TVs, wi-fi, air conditioning, hair dryer and mini bars. Somerooms can accomodate up to 3 people. The rooftop terrace overlooking the sea view of Istanbul, the secret court yard opening from the cosy lounge with bar are designed to meet the guests' comfort. The art pieces in rooms and in common areas are selected, and the room furniture are specifically designed in harmony with the historical character of the buildings. Various places of visit such as the Galata Tower, art galleries, museums, theaters,restaurants, bars and night clubs are within 5-10 minutes walking distance. The staff assists scheduling tours and activities in Istanbul. Do not miss the opportunity of "Sailing on the Bosphorus" with the sail boat of Rooms Galata. Laundry and dry cleaning services are available upon request and with surcharge, as well as VIP Airport Transfers. ... more less
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