First impressions are of a luxury hotel, but this very quickly disappears when you experience the weak service. Just some of our frustrations with this hotel :
- Breakfast buffet items are never replaced, unless you insist on them. They just can't be bothered to serve.
- Food at breakfast had flies on it. Very unhygienic.
- Breakfast staff can't be bothered to lay the table for you for breakfast, and leave dirty plates lying around.
- Room maid didn't Hoover our room once during our 4 day stay, even though there was dirt from the previous guests.
- Previous guests rubbish still in the shower.
- Took 3 calls to reception for them to come to fix the broken air conditioning... We waited in a hot room for over an hour before someone came.
- Maid didn't bother to replace the complimentary and much needed bottled water in our room, despite it being on her trolley.
- Front of house staff are nowhere to be seen. When you do find them, they rarely listen to what you want and instead seem to push what they earn commission on.
On the plus side, it's well located for the old town and has a beautiful pool and garden at the sister hotel over the road.
This could be an excellent hotel if they sorted their service out. Instead I have given it a poor rating, as there are much better hotels in Istanbul such as the Best Western Premier Suites where we also have stayed and offer outstanding service at their hotel.
- Official Description (provided by the hotel):
- Sura Hotel is located in the Sultanahmet district,which still protects their authentic historical beauty all through the challenging years.The 60 innovative designed rooms and suites,welcomes you with the latest features in comfort and style for our guest's. Each place reflects fresh and contemporary style.This pure luxury hotel allows its guests a chance to discover the glorious historical places such as Topkapi Palace,Blue Mosque, Hagia Sophia and Grand Bazaar ... more less
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