First night when we checked in, we didnt understand why this hotel was ranked #1 while the room was small and I didnt see anything so luxury about the boutique hotel lobby. My husband and I were even complaining abt the fact that we paid more for this hotel than other hotels around this area.
But, there was a reason why this hotel was #1 hotel in Istanbul. Infact I strongly believe ALL HOTELS should learn from the staffs and management of Neorion Hotel to be how to run their business.
Neorion hotel looks ordinary when there is no problem. Certainly things can happen. Your shower might have a lower water pressure. There may be a noisr that would wake you up. Anything can happen. Professionalism comes in when there is an issue. The way they listen and response to the hotel guests was above and beyond 5 star hotel. With in a second it is taken care of. All staffs at the hotel were very very friendly, caring, and really comcerned about every single issue coming from the guests.
We have been traveling for 8 months so far. If you see my history of feedback contribution on TA, most of them are horrible. This hotel by far was the best service we have ever experienced. ( it was Capital hotel Tokyu in Tokyo, up until this one)
The hotel has free drink at sunset everyday and free mezza time everyday as well.
I would highly recommend this hotel to anyone who visits Istanbul.
- Official Description (provided by the hotel):
- Neorion Hotel is at the very center of Istanbul's history and culture, ancient and modern. Named for Byzantium's grand port (see the map) on the Golden Horn, it welcomes visitors from around the world just as the port did in the great days of Constantinople. Neorion is more than a comfortable travelers' refuge in the heart of the city. It was conceived and designed to honor and reflect all of the cultures who have enriched the city and its empires. To stay here is to learn and enjoy the cultures, cuisines, arts and traditions of all the travelers who have come before you.The hotel's 53 guest rooms and suites bring the past to life, with all modern comforts. The swimming pool, Turkish bath, massage spa, cultural library, and museum-quality decorative arts are supplemented with complimentary fine arts musical performances, cuisine demonstrations and cultural events exclusively for hotel guests. Stay with us! Experience all of Istanbul, ancient and modern, right where you live, and just outside our door. ... more less
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