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“Location, service, and breakfast at 3:00 in the morning”
Review of Neorion Hotel

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Neorion Hotel
Ranked #8 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 21 November 2013

Charming boutique hotel that is as central as it gets; in the Sirkeci neighborhood just a ten minute stroll from the Aya Sofya, Blue Mosque, Topkapi Palace, the waterfront and the Spice Market. The hotel is on a little side street just off the "tram" (trolley, metro) line, among dozens of little restaurants. The neighborhood is lively but safe and entertaining at all hours. Location is as good as I've ever had in a big, big city.

The hotel itself is beautiful; clean lines and lots of wood and marble, understated but rich. Check-in was a treat, as they had us sit in the "living room" (very comfortable lobby) and served us a drink of our choice as the concierge walked us through the amenities (including breakfast each morning; a cute little spa, pool and massage area in the basement; and a rooftop terrace with drinks served every afternoon and views of the whole city); and oriented us with a useful map. Then we got to our room -- a nicely-sized "triple room" overlooking the front door of the hotel (on the side street -- very quiet with the windows closed), Juliette balcony, soft cotton robes, etc . . . super accommodation for three nights.

The hotel is part of a small group of boutique hotels, restaurants and cafes, all in the area. We ate at three of their sister properties -- Imbat, Pazagade and Red River (yep, complete with pretty good fajitas) -- and can recommend them.

But back to the service. When we checked in we advised the concierge that we had a very early flight on our day of departure, could they arrange for transport to the airport? Not only did they do that -- complimentary because we were staying three nights -- but she offered to have breakfast available and served to us, either in our room or in the hotel's dining area. At 3:00 am. Sure enough, the morning of our departure, at 3:00 am staff was up and serving the breakfast items we had selected, plus coffee, tea, juice. When our transport arrived at 3:30, we were fed and ready to start the 32-hour journey home.

We loved Istanbul and hope to return. We'd easily stay here again. If TripAdvisor had six "dots," I'd award them to the Neorion.

Room Tip: Triple room is good-sized but not grand, ask for a room facing the street for more light and air.
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  • Stayed: November 2013, travelled as a couple
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1  Thank TheresaMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this reviewResponded 17 February 2014

Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 21 November 2013

We read a Trip Advisor rating that this is among the top 25 hotels in Europe, and although it is quite good, it doesn't reach that level. It is a very nice hotel, it has truly exceptional service, and the views from the sixth floor and the roof (the later of which was only accessible during very limited hours) are very good. However, the hotel is in not grand or elegant, it is located several blocks outside the best area for tourism nearer the Blue Mosque, and the views below the sixth floor (including the breakfast area) are mediocre. We had a misunderstanding with staff about our initial room assignment, but after we complained, the staff tried as hard as possible and went far out of its way to make several accommodations in order to make our stay more enjoyable. On balance, the hotel is very nice and was a very good value, and the staff couldn't have been more solicitous. But don't expect this to be one of the very best hotels in all of Europe.

Room Tip: If you want a view, be sure you are on the sixth floor.
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank traveler0313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this reviewResponded 17 February 2014

Dear Guest
Thank you very much for the time to review our hotel;
We are delighted to know you enjoyed your stay, although we regret the room assignment problem at the beginning;
Hope to have the honor to host you soon at the Neorion;
Best wishes from Neorion Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

It's hard to add anything to what has already been written here. It's a top hotel with top facilities. We were warmly welcomed and they assured that every step of our journey in Istanbul was nothing but spectacular and memorable.

Room Tip: The superior rooms are really spacious and have nice balconies.
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank JoaoAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this reviewResponded 17 February 2014

Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Sadly, we are checking out of Neorion to head back to the US this morning, but what a fabulous boutique hotel! Definitely reserve the 6th floor rooms with balconies and stunning views over the old city. Service is top notch without being intrusive. From the personalized letter from the owner upon your arrival to the box of Turkish Delight upon your departure, I would stay here hands down over the larger and more expensive options! The staff has been so courteous, helpful and responsive and the breakfast and complimentary wine on the rooftop terrace at sunset are not to be missed! Looking forward to our next visit!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
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1  Thank SCRandolph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Yönetici at Neorion Hotel, responded to this reviewResponded 15 February 2014

Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, we are happy you enjoyed your stay

Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

Had some trouble communicating with the hotel prior to arrival, but they went out of their way to clarify things. Staff goes out of its way on everything; exceptionally helpful.

Highpoints: top floor balcony room had a great view of old Istanbul from the terrace. Choice of 5 types of pillows for the bed, making it only the second of two hotel in Europe where I've managed to get a pillow I like. Little outside noise, no interior noise. Most remarkable, no plumbing noises when the neighbors were using the pipes. Attractive room, hardwood looking floor with two Turkish throw rugs.
Location: It's a short 10 minute walk slightly uphill to stand in the square between the Blue Mosque and Ayjah Sofia, well worth seeing at night.
Located in the oldest section of Istanbul, the local streets are an impenetrable maze, but as the staff points out, just follow the tram tracks & you won't get lost.
Good breakfast. Also small buffet from 4:00-7:00 PM.

Problems: none of great import-- to really darken the darken the room required using both sets of curtains, but the decorative curtains were no big enough to completely cover the window, letting in some light in te morning.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Yönetici at Neorion Hotel, responded to this reviewResponded 15 February 2014

Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

We stayed here for three nights in November during a short trip to explore Istanbul. The rooms were very clean with free WiFi, the staff very helpful and the small spa wonderful, we used the hamam and pool every day. We stayed in a 606 triple, it is in the back of the hotel and very quiet (if you like sleeping in). The hotel has a breakfast buffet room on the ground floor and an open roof space with great views of Istanbul, but it was a bit chilly and windy to spend too much time there. Breakfast buffet has a nice and rather extensive mix of local and international food. The sister hotel restaurant Imbat offers a delicious and imaginative take on local specialties. I asked for a glass of white wine every night and at checkout they all turned out to be complimentary. I would recommend this hotel to couples or families (children over 6 should be treated as adults during reservation process, otherwise somehow you will not get a triple room option). One of the best small hotels we ever stayed at.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
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3  Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sirkecigroup, Owner at Neorion Hotel, responded to this reviewResponded 20 November 2013

My dearest guest,
I am Faruk Boyacı,the owner of the hotel, I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Accepting you also as a member of Neorion Hotel Family, we will be very happy to host you with the same passion in Neorion Hotel when you come back to Istanbul.
Warm regards from Istanbul,

Faruk Boyacı

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Reviewed 17 November 2013

A excellent hotel situated in a decent location, lovely staff who even sent us emails when we got home! Rooms are magnificent and clean, with a little plate of Turkish delight which is gorgeous and was restocked everyday. The comfortable beds made me almost instantly fall asleep, a really good hotel. There's a great pool also. However, the napkins at breakfast are thin and small. Other that, everything is great and recommend going to this hotel if you decide to travel to Istanbul.

  • Stayed: April 2013, travelled with family
    • Value
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2  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sirkecigroup, Owner at Neorion Hotel, responded to this reviewResponded 20 November 2013

My dearest guest,
I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Do not forget us and please contact us if you need any kind of assistance about Istanbul or Turkey.
Hope to see you soon.
Best Wishes from Istanbul Neorion Hotel Family
Faruk Boyacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neorion Hotel

Address: Orhaniye Street No 14 | Sirkeci, Istanbul 34120, Turkey
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 1,163 Hotels in Istanbul
Price Range: £55 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neorion Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Neorion Hotel is at the very center of Istanbul's history and culture, ancient and modern. Named for Byzantium's grand port (see the map) on the Golden Horn, it welcomes visitors from around the world just as the port did in the great days of Constantinople. Neorion is more than a comfortable travelers' refuge in the heart of the city. It was conceived and designed to honor and reflect all of the cultures who have enriched the city and its empires. To stay here is to learn and enjoy the cultures, cuisines, arts and traditions of all the travelers who have come before you.The hotel's 53 guest rooms and suites bring the past to life, with all modern comforts. The swimming pool, Turkish bath, massage spa, cultural library, and museum-quality decorative arts are supplemented with complimentary fine arts musical performances, cuisine demonstrations and cultural events exclusively for hotel guests. Stay with us! Experience all of Istanbul, ancient and modern, right where you live, and just outside our door. ... more   less 
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