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“Great Service but” 4 of 5 bubbles
Review of Neorion Hotel

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Neorion Hotel
Ranked #7 of 1,121 Hotels in Istanbul
Certificate of Excellence
Sudbury, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Service but”
4 of 5 bubbles Reviewed 24 January 2014

We had a short stay at the Neorion hotel in Istanbul, as pointed out in the many comments below the service was excellent, the staff were really helpful and went out of their way to assist us in anyway possible. I would also point out that the housekeeping standards at the hotel are fantastic.

However, despite all the compliments I struggle to understand how this hotel could be rated as the best in Istanbul. The setting of the hotel is not at all attractive, its is a small dingy street. We were in room 401 and the windows opened onto a dirty little court yard. The lobby and dining areas are small and cramped. I struggled to understand how this hotel could be rated as the best in Istanbul.

Room Tip: Ask for a room on the street side, the rear of the hotel offers terrible views.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank jfburrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dear Guest
Thank you very much for the time to review our hotel;
We are delighted to know you enjoyed your stay, although we regret the
room assignment problem at the beginning;
Hope to have the honor to host you soon at the Neorion;
Best wishes from Neorion Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,921 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (641)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Riyadh, Saudi Arabia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 January 2014 via mobile

I am checking out "tonight" after 7 nights at Neorion Hotel. I have been to many hotels throughout the world including luxuarious ones (W, Ritz, four season). Neorion provided the best service and customer satisfaction above them all.

Simply, if you dont care about the 5+ extra luxury hotels which includes Tennis courtes and that kind of stuff, then Neorion hotel is the best choice and you wont regret it. Alot of details will encounter you in this hotel that will just make you happy and feel home. They are also perfectly located. Try this hotel, and you will experience a (blue ocean) hotel strategy that will rise your standards in reviewing hotels.

Thank you Neorion.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Fahoodsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 January 2014 via mobile

We stayed here for 5 nights. The room was smallish, but very comfortable. Breakfast was a feast and they have meze with about 6-7 items in the late afternoon which turned out to suffice for dinner for us as we had a large lunch. Neorion is within walking distance of the Blue Mosque, Grand Bazaar, and most of what you would come to see, and it's right by the trolly line so it's very convenient for exploring other areas of the city.

Stayed January 2014, travelled as a couple
Helpful?
Thank pcarlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espana
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Our praise for the Neorion started even before we left home! We received detailed e-mails with information on every detail we wished to know before arriving. That's service! During our 7-night stay, the expectance of good service was confirmed by the very helpful and friendly staff. The restaurants they recommended were excellent. Nothing is too much trouble for them. When I found the room booked for us a little small, we were immediately given a bigger room, which was a pleasure to return to each day after 'seeing the sights'. Guests at the Neorion are multi-cultural, and each is well provided for by the excellent and varied breakfast. The Hotel even provides a complimentary midday snack! My husband and I are older travellers and found that coming back each late afternoon to a smile and a complimentary 'chai' was something to look forward to. At one point, after a gruelling walk we even said, "Let's go home!" We are frequent travellers and the Neorion has everything we expect: restful, welcoming, very clean, attention to detail, and a professional and interested staff.
We would definitely return to the Neorion and, if you are reading this, we recommend you stay there too!

Room Tip: Size matters! Our third floor room overlooking the street was better than the initial fifth-floor ro...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bibi009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 17 January 2014

Went here for a long weekend for my birthday with friends after reading reviews on Trip Advisor and was very glad I chose this hotel. The airport transfer was most welcome. The staff were extremely helpful. The free mezze in the afternoons was delicious and welcome after sightseeing. The hotel is near all the major sights. We used the pool and sauna which was fine, although the pool was a little chilly. We were in the family room which was spacious enough. As a surprise the staff brought out a birthday cake to me while we were having lunch and they all sang happy birthday and shared the cake among the guests - this was so thoughtful. Would definitely recommend the Neorion and would stay here again when I go back to Istanbul which is a great city!

  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pips_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

We stayed at the Neorion for nine nights in late-December 2013 through early-January 2014. Our son and daughter-in-law also stayed for six nights. All four of us were very pleased with the hotel.

What makes the Neorion special is the friendly and helpful staff. Çağdaş is the single best hotel administrator I have observed anywhere in the world. He conscientiously looked after the hotel, the staff, and the guests. He also arranged a New Year’s Eve celebration so the guests could enjoy the fireworks all around the city from the terrace atop the hotel. Yet he always found time to make us feel special. Ceyda, too, was extremely helpful, from handling our reservations through advising us on our visit and making our stay special. Most remarkably, when they learned that we would be celebrating our wedding anniversary, they made reservations for us at the excellent Pasazade Restaurant (see my review in the restaurant section). In fact, without exception, every employee of the hotel consistently provided cheerful, competent service.

Our room was small, but spotless. The housekeeper, Kadriye, even made towels into sculptures of an elephant on one occasion and a pair of swans on another.

The hotel also has a great location. We enjoyed walking to the major sights and to the waterfront.

Every time we return to Istanbul we will stay there.

Room Tip: Our room (410), not fronting on the main thoroughfare, was small but quieter; the other room (103) w...
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FEP8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dearest Guest
Thank you for taking the time to share your experience with us. We really appreciate your comments.
We want to make sure all of our guests are taken care of, so I am happy to hear that we were able to help you out.
Thank you for choosing us , we look forward to welcoming you back next time!
Best Wishes from Neorion Family,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 January 2014

The Neorion is extremely well located, extremely clean, takes good care of you and has a very nice staff. Standard rooms, though, are small and also don't have bathtubs, so if you care about room size or don't like showers, you should definitely get a larger room. We arrived at the hotel without our luggage which was lost for three days and I must admit to being quite upset about our room. The staff was so nice about it and worked hard to find us a better room for the remainder of our stay and upgraded us without charge. The room they gave us, overlooking the Hagia Sofia, was lovely. We had a large party so a lot of rooms and I would say the triples and a level up on the doubles were all very nice. The location couldn't be better -- walking distance to all the major sights in the Old City and then also walking distance to the Galata Bridge and shopping district across the way and Bosporus ferries. Although they don't have a restaurant the food is plentiful and quite good -- wonderful breakfast and free mezze served from 3-7. Very nice to sit and have a snack after a day of touring. You wouldn't want to miss Istanbul eating, but you definitely could never pay for food staying at this hotel. And they were very helpful about our luggage, allowing us free calls to the US to try to track it down. It was also one of the cleanest hotels I've ever stayed in which of course is nice when traveling.

Room Tip: Ask for a room on the 6th floor in the back with a view. Really nice.
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SJL375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Manager at Neorion Hotel, responded to this review, 17 February 2014
Dear Guest
Thank you very much for the time to review our hotel;
We are delighted to know you enjoyed your stay, although we regret the
room assignment problem at the beginning;
Hope to have the honor to host you soon at the Neorion;
Best wishes from Neorion Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neorion Hotel

Property: Neorion Hotel
Address: Orhaniye Street No 14 | Sirkeci, Istanbul 34120, Turkey
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 1,121 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Neorion Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Neorion Hotel is at the very center of Istanbul's history and culture, ancient and modern. Named for Byzantium's grand port (see the map) on the Golden Horn, it welcomes visitors from around the world just as the port did in the great days of Constantinople. Neorion is more than a comfortable travelers' refuge in the heart of the city. It was conceived and designed to honor and reflect all of the cultures who have enriched the city and its empires. To stay here is to learn and enjoy the cultures, cuisines, arts and traditions of all the travelers who have come before you.The hotel's 53 guest rooms and suites bring the past to life, with all modern comforts. The swimming pool, Turkish bath, massage spa, cultural library, and museum-quality decorative arts are supplemented with complimentary fine arts musical performances, cuisine demonstrations and cultural events exclusively for hotel guests. Stay with us! Experience all of Istanbul, ancient and modern, right where you live, and just outside our door. ... more   less 
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