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“Brilliant service”
Review of Neorion Hotel

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Neorion Hotel
Ranked #4 of 1,156 Hotels in Istanbul
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Brilliant service”
Reviewed 27 July 2014

We came here for our mini-moon and absolutely loved our stay. The location was perfect for the main sites, but more importantly the hotel staff go out of their way to make you feel special and well looked after.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kurran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 2 August 2014
Dear Guest,
Thank you for sharing your great reviews regarding our hotel.
It is so nice to hear your happiness with our service.
We are expecting to host you here on your upcoming trips.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (649)
Date | Rating
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English first
Naperville, Illinois
Level 6 Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 July 2014

loved it. Clean, comfortable and excellent service. great breakfast and open buffet between 1:00 pm and 7:00 pm free of charge makes the customers feel at home! The evening drink while watching the Sundown at the roof is a brilliant idea. even the transportation from and to the airport was made easy. Don't forget the location!! walking distance to most important attractions. definitely recommended,

Room Tip: a room with a view to the backyard is more quiet:
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Kaitirawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 2 August 2014
Dear Guest,
Thank you for sharing your comments about our hotel.
It is so pleasant to read about your feedbacks.
Nice to know you have been satisfied with our service.
We are looking forward to hosting you on your upcoming trips.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

The Neorion is INCREDIBLE. Email reservations and questions were answered promptly and in detail as needed (even when the questions were redundant!).
The rate is fantastic for the service and amenities offered.
Loreta is a GEM - she makes the hotel. She was able to recommend the Olive rooftop restaurant for a family (party of 15) dinner. We were so pleased with the recommendation - food and service delicious!
All the hotel staff are warm and happy to oblige any requests.
The breakfast and meses (afternoon snacks) are filling and generous.
The facility is beautiful and the rooms are large and comfortable. We had an adjoining room that easily slept 4 with 2 separate bathrooms.
Would highly recommend the Neorion for anyone traveling to Istanbul. It's located within walking distance of all the sights in Old Town and to a tram station.
They also provide airport transport free of charge if you stay 3 nights.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Tiffany119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 2 August 2014
Dear Guest,
Thank you for sharing great reviews of you here.
We are pleased to know you have been pleasure with our service.
Your nice comments regarding our hotel gave smiles on our faces.
Looking forward to hosting you on your upcoming trips
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

We stayed here for three nights, and I can't say enough about how fantastic the Neorion was. We arrived in Istanbul after a 7-day cruise for a family reunion. There was a thunderstorm that left us drenched after a somewhat chaotic three hours through customs. When we arrived at the Neorion, they immediately put us at ease with their warmth, professionalism and hospitality. They welcomed us, offered us drinks, and gave an introduction about the hotel, and services. We would've been happy with a small, clean room for our 4-person family in a major city, and were pleasantly surprised with the size, space, and decorations of the family room. The free breakfast and afternoon mezze were excellent and unexpected extras. But the rooftop was particularly lovely at night. The terrace was beautifully decorated, views amazing, and the fact that it was free and came with drinks was really remarkable. The call to prayer coupled with lovely sunsets and that we happened to visit during Ramadan made for lovely, relaxing evenings.

The hotel was centrally located on the tram line to get to parts farther away in the City, but it was also within walking distance to major historical sites like the Topkapi Palace, Blue Mosque and Aya Sofia. So it was a great place to stay to see the sites, go back for a rest, and go back out later in the day or night.

Having said all this, I have to say that what I most appreciated was the hospitality of the all the staff and all the people at the hotel from guest hospitality to reception to cleaning staff. They helped us with reservations for dinner, reservations at a hammam, shuttle service, restaurant recommendations etc. Everyone was very generous in helping us without ever making us feel that we were bothering them, and everyone was very friendly, helpful, professional, and attentive. I'd definitely stay again at the Neorion Hotel the next time we're in Istanbul.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 2 August 2014
Dear Guest,
Thank you for your sharing here regarding our hotel.
This is pleasing to know You found our hotel as excellent.
We are so happy to get your positive feedbacks.
Hoping to see you here on your upcoming trips.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 July 2014

Everything about Neorion was impressive and to my liking understated. We, unfortunately took advantage of the hammam and sauna on our last day, which I want to mention first becuase that was such a shame; only once. The bedroom was huge. The bed extremely comfortable. The location could not have been better; we were absolutely centrally located; 10-15 minute walk to everything; literally. The staff bent over backward to make us feel comfortable. There were knowledgable staff to help us organize anything we wanted and answer any questions. The breakfast was magnificent. I was even gifted with a beautiful scarf on our last night from the hotel. This is a hotel that aims to stay number one, in all the right ways.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 1 August 2014
Dear Guest,
Thank you for sharing your comments regarding our hotel.
This is so nice to hear your positive feedbacks.
We are wishing to welcome you on your next trips.
Best Regards from Neorion Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014

When I look for a hotel to stay at, especially in large cities like Istanbul, my prime objectives are hospitality, location, and comfort. I cannot stress enough how much this hotel excels in all three.

Any doubts and worries that usually ensnares a traveller is plucked away the moment you enter the hotel. The staff are fantastically accommodating; all eager and lovely, their service was marvellous – absolutely zero hesitation and limitlessly professional and lovely, every person who worked there were a pick-me-up after a long day of exploring what the city has to offer. Which is a lot. Knowing the city as only natives do, they offered significant details and tidbits of information ranging from short-cuts, to cheap alternatives, to the best bazaars/pazar, best times to visit certain places, to warnings – which is crucial in strange cities. And Istanbul is a beautifully strange city.

Personally, I will miss the staff, for I have never met such practical, helpful and friendly people in other establishments. In hotels that share the high calibre that Neorion Hotel has, I have usually found staff to be cold and distant, even in their assistance. But the warmth and approachability of the staff here knows no bounds and I will here on base my judgement of the staff of other establishments on these brilliant people.

The hotel is based in ‘Sirkeci’, practically within walking distance of all major tourist attractions. I usually base myself in hotels that are in quieter out-of-city locations to really capture the ‘holiday’ feel – I live in London, and feel the need to get away from the city.

But Istanbul is a city like no other, and not staying within it would be the biggest mistake you could make.

Sure, people want to get away from the bustle and noise of city life – but this city has an ambience that I haven’t felt anywhere else – it’s as vivid as its history, architecture and people; the individual sounds joining the hum of the city and make it a unique place I want to visit again and again. The hotel is near to all sorts of transport and shops and cafés and restaurants, although I did explore these, I mostly found myself enjoying the hotel’s restaurant and café. I was sending my thanks and utter love to the chef every day for the beautifully presented and tasty dishes – I have always found it’s usually one or the other, but here it was both.

Rooms change according to what you have booked, however the level of comfort doesn’t change. My talks with other travellers who vary from avid traveller to curious summer-goer all had people competing over whose room was better (mine had the best view, so I got the last glassful of the complimentary wine). These talks took place on what I can say was the winning aspect of the hotel:

The Terrace.

I am sitting on the rooftop terrace now, the stars having nothing on the twinkling of Istanbul at night; the golden glow of the city at sunset has you sighing soulfully and – if you’re an early riser like me – the sunrise is life-affirming. This city is truly magical, ancient and mystical, and the rooftop is its magic carpet ride. You can see everything, and you will find yourself here at every chance you get when in the hotel.

Other locations I found myself at after a long day was the brilliant spa and sauna, swimming pool, the hamam they have was preferable to ones I didn’t know, and the massages (of course at extra and acceptable fees) were just brilliant.

Overall, I absolutely enjoyed, adored and loved this hotel.

As an aside, if you are looking for a more detailed objective review, Marion M from Hamburg, Germany gave a fantastic review that I felt like I was echoing.

Room Tip: It really depends on what you're after, but if you contact the hotel (directly, from their websi...
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  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Erin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
World Traveller
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2014

Stayed here 2 years ago with my family, went back on a romantic visit with my husband. Absolutely loved it this time as well. The location is fantastic - a short walk from all the sites. The Turkish bath, sauna, jacuzzi and pool as well as the Neorion spa are first rate. The 1pm to 7 pm 'meze' were always delicious and of course breakfast is included (excellent spread here as well). The staff are so helpful and knowledgeable. You can change currency at the front desk. Everybody is courteous and just wants to help make your stay absolutely fantastic. A great improvement since last time was the addition of sound proof windows - kept the noise on our 4th floor room completely out.

These people could teach a course or two on how to really make a person feel at home when they're away from home.

We're going to be back!

Room Tip: With the sound proof windows it's tough to find a bad room in the place. If you like views, try...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank SmallBiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neorion H, Guest Relations Manager at Neorion Hotel, responded to this review, 1 August 2014
Dear Guest,
Thank you for sharing your comments regarding our hotel.
We are pleased to know about your reviews.
So pleasing to know you have enjoyed our hotel.
Looking forward to hosting you on your next trips.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neorion Hotel

Property: Neorion Hotel
Address: Orhaniye Street No 14 | Sirkeci, Istanbul 34120, Turkey
Phone Number:
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 1,156 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:4 star — Neorion Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Neorion Hotel is at the very center of Istanbul's history and culture, ancient and modern. Named for Byzantium's grand port (see the map) on the Golden Horn, it welcomes visitors from around the world just as the port did in the great days of Constantinople. Neorion is more than a comfortable travelers' refuge in the heart of the city. It was conceived and designed to honor and reflect all of the cultures who have enriched the city and its empires. To stay here is to learn and enjoy the cultures, cuisines, arts and traditions of all the travelers who have come before you.The hotel's 53 guest rooms and suites bring the past to life, with all modern comforts. The swimming pool, Turkish bath, massage spa, cultural library, and museum-quality decorative arts are supplemented with complimentary fine arts musical performances, cuisine demonstrations and cultural events exclusively for hotel guests. Stay with us! Experience all of Istanbul, ancient and modern, right where you live, and just outside our door. ... more   less 
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