I made the reservation at Husa Vizon hotel through Delta's relationship with hotels.com for an additional day in Istanbul following a cruise. The evening before, my elderly travel companion fell in Istanbul, broke her front teeth, injured her face and needed medical care. We had to return to the US a day early. At 7 PM Istanbul time, the ship's concierge called the hotel to cancel and ask for a refund. The hotel staff told the concierge that we had to call hotels.com, which he did. Hotels.com called the Husa Vizon and was told that no refund could be issued unless the manager approved and the manager was not on the premises. 5 calls by me to hotels.com and calls by hotels.com representatives to Husa Vizon ensued until hotels.com finally reached the manager who refused to issue a refund. Cancellation policy for the hotel was 6 PM; however, we called only one hour later and explained the medical emergency that caused us to cancel. I am shocked that Delta's representative would suggest this hotel and I would not recommend it to anyone.
- Official Description (provided by the hotel):
- The Vizon hotel is a new business boutique hotel , affiliated to the prestigious Spanish hotel chain HUSA Hotels. It offers 51 rooms completely equipped, a charming restaurant lounge bar, 3 meeting rooms and a Spa. It is located in a quiet street of Osmanbey, a well know area of textiles business in the district of Sisli ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Hotels.com so you can book your Vizon Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.