I and my colleagues booked 2 standard rooms through booking, and we weren't informed that standard rooms are in another building which is opposite to the "main" one. In cold weather, if I like to use their spa or bath for example, I need to go outside cross the road and go to my room in another building. It's not the worst yet.
Construction nearby is distracting especially during night. No view from room, windows are not opened fully. Public areas in "standard" building are not very clean and you can easily see dust in somewhere. Housekeeping service is below average, tissues in the bathroom weren't replaced with new ones as my roommate got flu and took existing ones with him at first day. Next 3 days we didn't have tissues. We also weren't offered toothbrush/shaving kit.. We asked for it separately. Tap in bathroom wasn't working properly, water was going very slowly, that's annoying. "Sensitive" entrance with the card-key was pissing us off as it took some time sensor to detect it. Housekeeping lady told me that it may be related to battery of the sensor. And that night when we came to our room tired and sleepy we couldn't open the door at all. Battery was gone. We went down to reception and asked for solution, however didn't get any "complimentary" services such as tea/water which should be offered, as we can't get in our room in the evening after tiring working day. That housekeeping lady could inform them I assume. Whatever tech guy came and fixed the sensor, it took around 10 mins.
Breakfast is okay/average with "strange" service if the restaurant personnel. They were trying to sit us down at a smaller table for 4, however restaurant wasn't full. I assume I won't visit this hotel again.
- Official Description (provided by the hotel):
- Rixos Taksim Istanbul, located in Taksim, at the heart of Istanbul, cradle of civilizations, embodies 130 suite rooms, 63 studio rooms and 2 penthouses, an exclusive restaurant and a bar, along with a SPA and a fitness center, is promising the valued guests a brand new life experience integrated with the vivid energy of the city. ... more less
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