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“Very disappointing”

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Rixos Taksim Istanbul
Ranked #492 of 1,160 Hotels in Istanbul
Certificate of Excellence
Reviewed 18 November 2013

We were supposed to stay in this hotel for 7 nights, but we barely made it through the first night. While the hotel has all the amenities you could wish for, the location of the hotel is terrible. The rooms are gorgeous - two level suites, with the bedroom upstairs and a living room downstairs. The "view" from our room was of a construction site where actual work was being done at 2:00 a.m. All night the noise drove us crazy. The smell was so awful, it was nauseating (the sewer system) and I almost passed out every time I walked in the room. When I mentioned it to the front desk staff, all they were concerned with was whether I used the mini bar or not.

The service is good, and the hotel has potential, but the smell is enough to ruin your trip.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank JaneBitar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

Thank you very much for letting us know your inconveniences during your stay at Rixos Taksim Istanbul.
Please accept our sincere apologies for any discomfort may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action.
We do hope you will allow us the opportunity to be of service to you again on some future occasion.

Faithfully yours,
Asli Balci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (247)
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73 - 79 of 247 reviews

Reviewed 15 November 2013

everything is ok! swimming pool and good breakfast , very trained chef ,The polite waiterوClean rooms,the location is the best i access to every part of the city ;Attractive tourist sites and Texture of old and locally so you can see every part of the city
it seems this the best

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Mehran h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

We would like to take this opportunity to thank you for your kind feedback and comments on this review.
We are pleased to learn that you were happy with our facilities and services.
We look forward to the privilege and pleasure of welcoming and serving you again at Rixos Taksim Istanbul.

Warm regards,

Report response as inappropriate
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Reviewed 15 November 2013

we stayed here 1 night.the staff was so kind and helpful.the room was excelent and the location is good.the location of the close to the old town and Taksim square.the view from the 4th floor was amazig too.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ebrukant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

Thank you for taking the time to write about your experience in our hotel. It is our great pleasure to know that we met your expectations and have created a delightful experience for you.
We look forward to your next visit.

Warm regards,
Asli Balci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

I and my colleagues booked 2 standard rooms through booking, and we weren't informed that standard rooms are in another building which is opposite to the "main" one. In cold weather, if I like to use their spa or bath for example, I need to go outside cross the road and go to my room in another building. It's not the worst yet.
Construction nearby is distracting especially during night. No view from room, windows are not opened fully. Public areas in "standard" building are not very clean and you can easily see dust in somewhere. Housekeeping service is below average, tissues in the bathroom weren't replaced with new ones as my roommate got flu and took existing ones with him at first day. Next 3 days we didn't have tissues. We also weren't offered toothbrush/shaving kit.. We asked for it separately. Tap in bathroom wasn't working properly, water was going very slowly, that's annoying. "Sensitive" entrance with the card-key was pissing us off as it took some time sensor to detect it. Housekeeping lady told me that it may be related to battery of the sensor. And that night when we came to our room tired and sleepy we couldn't open the door at all. Battery was gone. We went down to reception and asked for solution, however didn't get any "complimentary" services such as tea/water which should be offered, as we can't get in our room in the evening after tiring working day. That housekeeping lady could inform them I assume. Whatever tech guy came and fixed the sensor, it took around 10 mins.
Breakfast is okay/average with "strange" service if the restaurant personnel. They were trying to sit us down at a smaller table for 4, however restaurant wasn't full. I assume I won't visit this hotel again.

Stayed: November 2013, travelled on business
4  Thank vuessal89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

Kindly be informed that in the website that you have made your reservation, the detail of the building is written for our standard rooms. Beside this thank you very much for letting us know your inconveniences regarding your stay in our hotel and we appreciated the time you have taken to bring them to our attention. In order to make it up, we would know during your stay.
We do hope you will allow us the opportunity to be of service to you again on some future occasion.

Faithfully yours,
Asli Balci

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

booked a junior suite for 5 nights for 795 euros,stayed in room 1111 (very nice but no view) it was value for money.
breakfast was good
, location was quiet ( unless u stay in a normal room which is in a different building with a construction site next to it and noise!)
staff was ok , BUT guest relations girl Esra was extremely nice and helpful(picked out local restaurants and bars to go )
hotel is 5 mins from taksim square , massage treatment was good, gym nice n new,
will probably stay again if get the same price but must ask for room with a nice view!

Room Tip: should stay in a suite and not a normal room(as they are located in a different building) ask to sta...
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Evangelos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Konuk İlişkileri Müdürü at Rixos Taksim Istanbul, responded to this reviewResponded 11 December 2013

Dear Valued Guest,

We would like to take this opportunity to thank you for your kind feedback and comments on this review.
We are pleased to learn that you were happy with our facilities and services, especially the service extended from our Guest Relation staff while you were staying with us. It is most rewarding to see that our facilities and services are appreciated by our guests.
We look forward to the privilege and pleasure of welcoming and serving you again at Rixos Taksim Istanbul.

Warm regards,
Asli Balci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013 via mobile

We stayed here for 8 nights.the staff was more than perfect and very helpful, the room excellent and the hotel 300meters from taxim square.
We had a very nice staying here.
The room was very space and the view feom the 8th floor was just amazing.

Stayed: November 2013, travelled as a couple
Thank kostic83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

Many thanks for your comments regarding the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments have been shared with the whole team here and read with pride.

Faithfully yours,
Asli Balci

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Reviewed 4 November 2013

I made a reservation at this hotel on 18 July 2013 and subsequently emailed and cancelled the reservation on 6 August 2013. The hotel charged me on 5 October 2013 for one night of the original reservation that had been cancelled. I have sent numerous emails to the hotel staff and they finally agreed to cancel the charge on 24 October 2013, but they have not yet done so. This has left me with no choice but to dispute the bill with my credit card company. I urge caution when dealing with this hotel. They are slow to respond to biling issues and even when they say they will take action they do not. There are many, many other hotels in this area at which I have stayed that are are more forthcoming and efficient in their billing practices.

  • Stayed: October 2013, travelled on business
    • Service
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rixos T, Guest Relations Manager at Rixos Taksim Istanbul, responded to this reviewResponded 22 November 2013

Dear Valued Guest,

Please accept our sincere apologies for this inconvenience.
You may be sure that the cancellation request are done daily to the bank and it can sometimes take time related to our guest's bank agreement. You may directly contact with our Front Desk Manager if the issue hasn't be solved yet in order to take care immediately.

Best Regards.
Asli Balci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Taksim Istanbul

Address: Inonu Mah. Yedi Kuyular Cad. No:1, Istanbul 34373, Turkey
Region: Turkey > Istanbul > Sisli
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #492 of 1,160 Hotels in Istanbul
Price Range: £82 - £157 (Based on Average Rates for a Standard Room)
Number of rooms: 195
Official Description (provided by the hotel):
Rixos Taksim Istanbul, located in Taksim, at the heart of Istanbul, cradle of civilizations, embodies 130 suite rooms, 63 studio rooms and 2 penthouses, an exclusive restaurant and a bar, along with a SPA and a fitness center, is promising the valued guests a brand new life experience integrated with the vivid energy of the city. ... more   less 
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