The rooms are small but nice enough. There are very few extra touches -- free wi-fi is about it. The bathroom is so small you have to turn sideways to get past the shower entering and exiting, but the plumbing works well. Although the hotel advertises views of the Blue Mosque that's only true from certain rooms. Parts of the hotel (like the stairway railing on the third floor) were in disrepair. The location of the hotel is great -- you're just a few blocks from the Hagia Sophia, the Blue Mosque, and the center of old Istanbul. But that's really the best thing I can say about it.
The worst part was the service. We booked a four-day stay there (which THEY insist on as their minimum reservation). When we arrived -- not before, but when we were in the process of checking in -- the desk clerk told us they had overbooked the hotel and they were going to kick us out of our room a day early. They had arranged a room for us at another hotel down the street, but needless to say when you are traveling, it's a big hassle to have to relocate hotels (especially if you have kids!), and the whole pack-check out-move-check in-unpack routine cost us part of one of our precious vacation days in Istanbul. They offered no discount or any other compensation for this hassle and, like I said, didn't even warn us about it in advance even though they clearly knew about it. Seems like they wanted to spring it on us without us having any change to find another hotel, and they did it via a desk clerk who kept telling us that he wasn't the one who did it, he didn't have any power to change things, and that the manager wasn't available. And since they had charged us the full cost of the room in advance, we didn't really have any good options. NOT COOL. The same level of service continued throughout our stay -- repeated requests for simple things like a second room key (there are two of us, after all!), a baby cot, or a sewing kit met with continued evasions and promises that it would get done as soon as the desk clerk could get through to the manager...but then never ended up happening at all.
Also, for those traveling with kids, this isn't a good choice for families. The rooms are all up a narrow and spiralling set of stairs with no elevator, the hotel doesn't have baby cots, and the beds are pretty small so it's tough to have your kid sleep with you. There isn't even a water heater for making formula or warm drinks.
There are lots of little hotels / B&Bs in old-town Istanbul. I definitely would not stay at this one.
- Official Description (provided by the hotel):
- Charm Hotel is situated in the historical area of Istanbul, in the heart of Sultanahmet. The hotel offers stylish rooms featuring free Wi-Fi, air conditioning and LCD TV with satellite channels.The comfortable rooms of Charm Hotel are decorated with luxurious furnishings. Each room has a fully equipped bathroom. Most of the rooms also offer view of the Blue Mosque. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, TripOnline SA, Ebookers and Hotels.com so you can book your Charm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.