We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not happy”
Review of Charm Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Charm Hotel
Ranked #138 of 1,113 Istanbul B&B and Inns
Reviewed 19 March 2012

The rooms are small but nice enough. There are very few extra touches -- free wi-fi is about it. The bathroom is so small you have to turn sideways to get past the shower entering and exiting, but the plumbing works well. Although the hotel advertises views of the Blue Mosque that's only true from certain rooms. Parts of the hotel (like the stairway railing on the third floor) were in disrepair. The location of the hotel is great -- you're just a few blocks from the Hagia Sophia, the Blue Mosque, and the center of old Istanbul. But that's really the best thing I can say about it.

The worst part was the service. We booked a four-day stay there (which THEY insist on as their minimum reservation). When we arrived -- not before, but when we were in the process of checking in -- the desk clerk told us they had overbooked the hotel and they were going to kick us out of our room a day early. They had arranged a room for us at another hotel down the street, but needless to say when you are traveling, it's a big hassle to have to relocate hotels (especially if you have kids!), and the whole pack-check out-move-check in-unpack routine cost us part of one of our precious vacation days in Istanbul. They offered no discount or any other compensation for this hassle and, like I said, didn't even warn us about it in advance even though they clearly knew about it. Seems like they wanted to spring it on us without us having any change to find another hotel, and they did it via a desk clerk who kept telling us that he wasn't the one who did it, he didn't have any power to change things, and that the manager wasn't available. And since they had charged us the full cost of the room in advance, we didn't really have any good options. NOT COOL. The same level of service continued throughout our stay -- repeated requests for simple things like a second room key (there are two of us, after all!), a baby cot, or a sewing kit met with continued evasions and promises that it would get done as soon as the desk clerk could get through to the manager...but then never ended up happening at all.

Also, for those traveling with kids, this isn't a good choice for families. The rooms are all up a narrow and spiralling set of stairs with no elevator, the hotel doesn't have baby cots, and the beds are pretty small so it's tough to have your kid sleep with you. There isn't even a water heater for making formula or warm drinks.

There are lots of little hotels / B&Bs in old-town Istanbul. I definitely would not stay at this one.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (129)
Traveller rating
Traveller type
Time of year
Language
  • More languages

67 - 73 of 129 reviews

Reviewed 25 February 2012

Spent a night at the Charm at the end of a Med Cruise. Withing walking distance of the Blue Mosque and other major attractions + convenient access to city tour buses. Great breakfast included + also had a nice dinner. Only negative is no elevator so you need to get a lower level room if walking up stairs is a problem. Room appeared to have recently been renovated - very comfortable + wi fi provided. Great views of Blue Mosque and harbor from top of hotel. Interesting small shops and restaurants just outside the hotel.

Room Tip: Select lower floor is stairs would be a problem. No elevator
See more room tips
  • Stayed: October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PJC-Orlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YigitMirMehmet, Owner at Charm Hotel, responded to this reviewResponded 15 January 2018

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our property.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience. Your recommedndation will definitely encourage us to continue focusing on guest satisfaction at any time in the future. All related department will be shared with your mentioned comments for sure.

Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.

Best Regards from Istanbul
Charm Hotel
Owner: Mehmet Ali Çakir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2012

We did enjoy our stay at this hotel. It was situated in a quiet street but still close to the blue mosque and hagia sofia. Breakfast was included and it had free wifi. The staff were very helpful, and we appreciated the service to and from the airport. Our room had a terrific view from the 4th floor.

Room Tip: Hotel is small so all rooms would be good. Top floor had great view
See more room tips
  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nstawarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YigitMirMehmet, Owner at Charm Hotel, responded to this reviewResponded 15 January 2018

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our property.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience. Your recommedndation will definitely encourage us to continue focusing on guest satisfaction at any time in the future. All related department will be shared with your mentioned comments for sure.

Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.

Best Regards from Istanbul
Charm Hotel
Owner: Mehmet Ali Çakir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Good place to go, convenient location next to blue mosque. Food is very good.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Piotr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YigitMirMehmet, Owner at Charm Hotel, responded to this reviewResponded 15 January 2018

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our property.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience. Your recommedndation will definitely encourage us to continue focusing on guest satisfaction at any time in the future. All related department will be shared with your mentioned comments for sure.

Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.

Best Regards from Istanbul
Charm Hotel
Owner: Mehmet Ali Çakir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Very cosy and quiet place allowing a lot of privacy, with nice and caring staff. Perfect spot for both exploring Isanbul and it's surroundings - few minutes walk from the tram. But the closeness of blue mosque does not disturb the quiet in the rooms, as it is behind the hagia sofia. We can feel that people who run the hotel find pleasure, not the businness, in caring for the guests :-)

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dagmar95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YigitMirMehmet, Owner at Charm Hotel, responded to this reviewResponded 15 January 2018

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our property.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience. Your recommedndation will definitely encourage us to continue focusing on guest satisfaction at any time in the future. All related department will be shared with your mentioned comments for sure.

Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.

Best Regards from Istanbul
Charm Hotel
Owner: Mehmet Ali Çakir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2011

Charm Hotel is in an ideal location: walking distance to Blue Mosque, Hagia Sophia, and other important historic sites in Istanbul. Surrounded by dining and nightlife options. Small room but clean and staff helpful (once we got past the language barrier). Free breakfast served in hotel restaurant. Same stuff served every morning; don't get to choose from a menu. Free wifi (a huge plus!) Only negative: our room was on 3rd floor. We could smell cigarette smoke in our room at all times. It was worse at night when there were people in the restaurant/bar downstairs. I realize a lot of people smoke in Turkey, but I'm not a smoker and I do not want to smell smoke when I'm trying to sleep.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChicagoFreesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YigitMirMehmet, Owner at Charm Hotel, responded to this reviewResponded 15 January 2018

Thank you very much for taking your valuable time to write review on Tripadvisor by submitting your such great impression of our property.

It's alway so nice to hear from great and valuable comments like yours. Your positive comments of your recent stay experience. Your recommedndation will definitely encourage us to continue focusing on guest satisfaction at any time in the future. All related department will be shared with your mentioned comments for sure.

Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.

Best Regards from Istanbul
Charm Hotel
Owner: Mehmet Ali Çakir

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2016 via mobile
Google Translation

Stayed: May 2016, travelled solo
Thank Fayzullah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Istanbul hotels
Sultanahmet
Hotel Amira Istanbul
Hotel Amira Istanbul
#2 of 1,175 in Istanbul
3,178 reviews
Sultanahmet
Diva's Hotel
Diva's Hotel
#841 of 1,175 in Istanbul
629 reviews
Sultanahmet
Angel's Home Hotel
Angel's Home Hotel
#85 of 1,175 in Istanbul
831 reviews
Show Prices
Show Prices
Show Prices
Sultanahmet
Basileus Hotel
Basileus Hotel
#19 of 1,175 in Istanbul
1,839 reviews
Besiktas
Swissotel The Bosphorus
Swissotel The Bosphorus
#69 of 1,175 in Istanbul
664 reviews
Sisli
Hilton Istanbul Bosphorus
Hilton Istanbul Bosphorus
#105 of 1,175 in Istanbul
2,735 reviews
Show Prices
Show Prices
Show Prices

Been to Charm Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Charm Hotel

Address: Cankurtaran mah. Mimar Mehmet Aga Cad. No:13 | Sultanahmet, Istanbul 34122, Turkey
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #138 of 1,113 B&Bs / Inns in Istanbul
Price Range: £20 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charm Hotel 3*
Number of rooms: 8
Official Description (provided by the hotel):
Charm Hotel is situated in the historical area of Istanbul, in the heart of Sultanahmet. The hotel offers stylish rooms featuring free Wi-Fi, air conditioning and LCD TV with satellite channels.The comfortable rooms of Charm Hotel are decorated with luxurious furnishings. Each room has a fully equipped bathroom. Most of the rooms also offer view of the Blue Mosque. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, TripOnline SA, Ebookers and Hotels.com so you can book your Charm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing