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“Good location, Terrible service”

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Hagia Sophia Hotel Istanbul Old City
Ranked #164 of 1,149 Hotels in Istanbul
Certificate of Excellence
Riyadh, Saudi Arabia
Level 6 Contributor
446 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Good location, Terrible service”
Reviewed 24 September 2013

The good thing about this hotel is their location and the spacious rooms. But the service is terrible, The sheets are very old and had cuts on it! The same for the towels very old towels. They didn't change the sheets. The room service never refill the minibar when they make up the room! when I asked for some tea and sugar they sent a very rude guy who kept pressing the buttons of "room service" and "Do not disturb", then gave me 10 tea bags and lots of sugar! And because they don't have a SPA I asked if there is a near one, but they said there is no SPAs in the area which was a lie because lots of near hotels have SPA. Finally I wouldn't recommend this hotel even for the location.
The air condition in the room was horrible, they said will send a technician but nothing changed.
The last thing at check out I asked for a taxi and that took about 20 min. to bring him, but if I just walked 1 min. to the main street I'll get one immediately.

Room Tip: Avoid if you can
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AbdullahAltamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Christchurch
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 September 2013 via mobile

On arrival welcome was a little unfriendly. Check in was prompt and the room was spacious (by European standards) and lovely. Interesting feature was the mirror that turned into the tv.
The location was fantastic, so close to so many interesting attractions.
My biggest and most gutting disappointment was after requesting a quiet room after reading other reviews, we were placed in a room overlooking the street, when the restaurant opened they blared loud music till very late, which after 36 hours in transit, was not appreciated!! Its a great location and good rooms but they could do better with a smile and following up requests for quiet rooms.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kiwi_suit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caboolture, Australia
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 September 2013

We were booked into the hotel as part of a tour. We were impressed by the size of the room and found it more than adequate. The breakfast wasn't so impressive but still enough choices and fresh fruit available.
What we found so good for us was that it was walking distance to the Blue Mosque, Topkapi Palace and Hagia Sophia as well as the Grand Bazaar. As we were only able to spend three days in Istanbul this time (our first) we found this a big plus.
We also found the nearby restaurants very hospitable, especially the Barbecue Restaurant which was right next door.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rrireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level 5 Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 September 2013

This modern two year old hotel is located in Sultanahmet less than 200 hundred metres from the entrance to Hagia Sophia and close to the Blue Mosque, Topkapi Palace is almost on top of the the Basilica Cistern and a short walk to the Grand Bazaar. You couldn't hope for a better location, yet during our visit in the high season the hotel did not apear to be at all busy. Perhaps the name confuses people, given that the Holiday Inn has a similar name.The rooms are luxurious and spacious with marble bathrooms and multi-function shower units. Many rooms have expansive views of Hagia Sophia. The staff are friendly and always helpful. If we had to make any negative comment it would be about the buffet breakfast which could do with more variety, however, still not bad. Highly recommeded for anyone who wants to stay in the heart of all the activity in Istanbul.

Room Tip: Ask for a Hagia Sophia view room
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NOVO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands, United Kingdom
Level 6 Contributor
239 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 17 September 2013

We were booked into this hotel by our cruse company as a bolt-on extension three nights stay in Istanbul prior to a Black Sea cruise. Based on Tripadvisor room tips we contacted the hotel weeks in advance of our arrival to ask if we could request a room at the front of the hotel to have a view of the Hagia Sophia and also to have a room on an upper floor which would be quieter. An email came back to say there was no record of our small group (3 couples) being booked into the Hotel. A few exchanges of email later we finally had confirmation that we were staying there and that our room request had been noted and would be actioned. When we arrived in Istanbul two hours later than scheduled due to a nightmare British Airways flight and chaos at Ataturk Airport, all we wanted to do was check-in to our room and head out for dinner. We were allocated a room on the first floor but with the Hagia Sophia totally obscured by a large tree. My husband headed back down to Reception to be given a totally unhelpful response and a flat refusal to accept that any previous room request had been received or promised. I was too tired to unpack my laptop to show the email confirmation & getting into a row with Reception is never a great way to start a holiday.

As it happened the actual room we had was spacious, clean, light and bright with an excellent bathroom and one of the best showers we have had in a hotel anywhere. The beds were single but not small and the linen was white crisp and immaculate. The pillows were incredibly comfortable. It was just very disappointing to be starting a trip with a poor impression of a hotel’s efficiency, customer care and being left with the feeling that Reception could not care less whether we were happy or not. So I’d agree with previous reviewers who say that the front desk staff sometimes let down what is otherwise a very good hotel in a fantastic city.

During our stay there was a lot of internal noise transmission from other guests. Some nationalities are louder than others and give no consideration to high volume conversations in the breakfast area and corridors etc. The noise levels continue in the guest bedrooms with loud radio and TV coming on at unacceptably early hours of the morning. Such is the nature of international travel though and one might expect a hotel of this standard to have better insulation and soundproofing between rooms. Maybe we were just unlucky with our neighbours. There was no noise from outside in the street however, the large bedroom windows have a double blind system with one being for privacy / shade and the other a soundproof shutter system. Even though we were directly above the outside dining area there was no noise transmission. Air con is efficient and the free WiFi was quick, stable and 100% reliable.

The hotel is well situated, the breakfast hot and cold buffet was perfectly acceptable and the coffee was a lot better than we have had in previous stays in Istanbul hotels. So would be stay there again? yes probably we would.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman, Jordan
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 September 2013

small so not crowded hotel at best location near Hagia sophia and Blue mosque. neat transportation if you want to go anywhere in the city. walking to Topkapi museum and palace. restaurants and shops too.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OmMalik2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
188 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 15 September 2013

We arrived on Sunday afternoon and noted construction, loud construction going on outside our window (back of the hotel.) At nine I phoned the front desk to ask when the noise would stop and was told "at 10". At 10:20, I went down to the front desk asking the same question and was told "in 15-20 minutes." This was very loud, jack hammer type construction with spot lights lighting the construction site. At midnight the noise was still going on, and I again went down to the front desk. We were finally offered another room. By this time, any possibility of a decent nights sleep was long gone. The room, across the hall, was quiet, but had two single beds- not very romantic to say the least. Our remaining three nights there were fine,however there was never any apology from management about the horrible first night. If the hotel obviously had quiet rooms available, why not assign them initially? And why all the lies about when the construction would stop?

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hagia Sophia Hotel Istanbul Old City

Property: Hagia Sophia Hotel Istanbul Old City
Address: Alemdar Mah. Yerebatan Cad. No:13 Eminonu/Cagaloglu, Fatih, Istanbul 34122, Turkey (Formerly Crowne Plaza Hagia Sophia)
Region: Turkey > Istanbul > Sultanahmet
Amenities:
Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #164 of 1,149 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hagia Sophia Hotel Istanbul Old City 5*
Number of rooms: 63
Official Description (provided by the hotel):
Hagia Sophia Hotel Istanbul Old City , is a deluxe category hotel and situated at Sultanahmet square. Hagia Sophia Hotel Istanbul Old City has opened at 2011. Hotel has 63 rooms categories of deluxe and superior rooms and offers its guest a magnificent service. All rooms has their own espresso machine, wireless internet connection, LCD televisions and general air condition.. Hagia Sophia Hotel Istanbul Old City offers a rich choice of food and beverage services; 2 restaurants, one Garden Restaurant and (an A’la Carte restaurant,) a bar and a café… Hotel is surrounded with all major and cultural landmarks. Blue Mosque, Hagia Sophia, Basilica Cistern, Topkapi Palace are in a short walking distance to Hotel which is one of the best choices for leisure guests expecting upscale service. You will be fascinated with direct view of Hagia Sophia Museum when you have a look from your window or enjoy the historical atmosphere while drinking a coffee at unique terrace of the Hotel. ... more   less 
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