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“They cancelled my reservation because of their mistake”

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Suite Home Osmanbey Hotel
Ranked #554 of 1,081 Istanbul B&B and Inns
Reviewed 9 July 2014

I booked room from this hotel at 4 july after that i bought my ticket and everything. But at 8 july they wrote me there was a mistake with hotel price so they want me to pay 50 euro to them which is 3 times more than the first price i booked. Here is problem if i cancel my booking they charge me %100 of first night price but they can cancel it as they wish. I highly dont recommend this hotel

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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2  Thank burak1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 47 reviews

Reviewed 6 July 2014

I booked two nights in this hotel. Before my arrival, they said that price booked on website is not correct and you should pay higher price.
I found this non professional and they didn't stick to their committment in the booking.

More over, they didn't even send an apologize. they said you pay the requested price or cancel your booking....

Stayed: July 2014, travelled with family
3  Thank slim703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

I made a reservation for 4 nights at this hotel back in March, for a 4 night stay at the end of June. All of a sudden, It's June 20 and I get an email telling me my reservation is cancelled. I called them to ask what happened and they didn't provide any acceptable explanation, just stated that the hotel was fully booked for those dates.
This is very unprofessional and I advise you to be careful when planning ahead with this hotel.

Stayed: June 2014, travelled on business
2  Thank Yanay126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014 via mobile

This hotel is a little bit far out of the centre for what we wanted to do. Traffic noise was non-stop.
Our double room was very cramped with an unnecessary large desk taking up half the space. Bathroom was nice, but the shower didn't drain.
There was a lovely cafe/patisserie underneath the hotel, and we didn't use the spa so I don't know what that was like.
There was a dangerous mirror in the hall by the front door, just at head hight that stuck out so you had to duck to avoid it. Completely unnecessary and a health hazard.
We wouldn't stay there again.

  • Stayed: March 2014
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Thank Beccy-turkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

This hotel is economical and only one stop from the Taksim station, making it a reasonable choice for those who want to be close but not pay the Square prices. Be aware that the pool and hot tub are part of the spa and NOT included in the price of the room. I ate a fine meal ( a wrap) in their restaurant, which was not over priced. The day concierge was not good with english and had no area map to give out.....the first that has happened in our three week trip. Luckily, the evening concierge was very helpful and went out of her way to find a difficult to find bar in Taksim for me. The room was quite spacious, nice large beds, clean and bathroom was average. If arriving by taxi, be sure to give him an explicit address as this hotel is easy to miss and on a very busy street.

Room Tip: elevator, so why not go higher to avoid the street noise?
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  • Stayed: March 2014, travelled with friends
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Thank Irishheartbeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

This hotel is okay for a short stay. Rooms are clean, but not very attractive. It's in a good location a short walk from the Metro and near to Taksim Square. Also very close to the conference centre.

Breakfast was pretty bad with only a small selection. Several of my colleagues had a problem with the shower although mine was fine.

Good service from the staff I met. On the whole it was good value for money.

  • Stayed: October 2013, travelled on business
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Thank Chimemark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

This hotel is like it looks in photos. It was recently refurbished and is installed in an old/small building. It has a small cafeteria in the first floor and the staff is friendly. It is very well located at 50 meters from Osmanbey metro station and at a walking distance (7 minutes) from Istanbul Conference Centre and Hilton. It is at a walk distance (15 minutes) from Taksim Square, though one can take the metro. The neighbourhood has many restaurants and cafes, as is quite safe.
There is a nice cafe in front of the hotel where one can have a sandwich or drink even when arriving late.
Clean and fair, this hotel has a very good value for the price. It is recommended for travellers staying on business/leisure, looking for a fair stay. It is not luxury, but is quite nice.

Room Tip: Rooms in the back side are less noisy. Rooms in the back and second floor have acces to a nice balco...
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  • Stayed: June 2013, travelled on business
    • Value
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1  Thank LHPPortugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suite Home Osmanbey Hotel

Address: Sisli Merkez Mah. Halaskargazi Cad. No:80 Sisli Merkez, Sisli, Istanbul, Turkey
Region: Turkey > Istanbul > Sisli
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #554 of 1,081 B&Bs / Inns in Istanbul
Price Range: £30 - £431 (Based on Average Rates for a Standard Room)
Number of rooms: 30
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