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“Excellent Service”

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DoubleTree by Hilton Istanbul Avcilar
Ranked #212 of 1,135 Hotels in Istanbul
Certificate of Excellence
Banbridge, Northern Ireland, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent Service”
Reviewed 15 February 2014 via mobile

Great service levels from everyone I met. From the porters to the waiters, all top class. The bed, it's as comfortable as any I have ever slept in!
Breakfast was varied, fresh and tasty, the staff attentive. Thank you!

Stayed February 2014, travelled on business
Helpful?
Thank bjnr0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhmetDogangun, General Manager at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 6 March 2014
Dear Guest,

Firstly, we'd like to take this opportunity to thank you for choosing DoubleTree by Hilton Istanbul Avcılar for your recent visit.

We thank you for your kind feedback. I am very delighted to learn that you have enjoyed your stay and our services.

We hope to welcome you back soon.

Best Regards,
Ahmet Doğangün
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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385 reviews from our community

Traveller rating
    157
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    66
    16
    12
See reviews for
44
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212
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Montecatini Terme, Italy
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 January 2014

very good hotel. Far from the centre of Istanbul but good distance with the airport. Beautiful view from the highest floors. During the night is a little bit noisy due to the highway just in front. Hotel is suggested to business trips.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank guappolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AhmetDogangun, General Manager at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 6 March 2014
Google Translation
Değerli Misafirimiz,

DoubleTree by Hilton İstanbul-Avcılar’ı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için tekrar teşekkür eder, sizleri en yakın zamanda yeniden aramızda görmeyi ümit ederiz.

Saygılarımla,
Ahmet Doğangün
Genel Müdür
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suzhou, China
1 review
Reviewed 1 January 2014

We have arrived a little bit late and reception could process our check in very fast so we got room fast and have a good rest there. The room is clean and WIFI is free. Good experience with double tree Hilton service.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Zhi Hong X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Begum B, Guest Relations Representative at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 7 January 2014
Dear Guest,

Thank you for your constructive comments and taking the time to post them. We are looking forward to welcome you back at DoubleTree by Hilton Avcilar in the near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harvest, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 December 2013

Superb hotel in a wonderful part of Istanbul. I was met by a staff eager to please as I pulled up to the front door. They assisted me getting luggage from the taxi to the Registration Desk and even offered to take it to my room. The Desk Staff was professional and very friendly. Spoke English very well as they explained the hotel and its amenities to me. Located across the street is a wonderful kebap restaraunt with a very tasty menu offering. There is also a shopping mall just a few blocks down the street -- easy walking distance. The gift shop inside the hotel is well stocked with a wide variety of beautiful gift ideas for friends and family. The manager even wrapped the gifts in bubble wrap to ensure their safety during the filght home. Will definitely be back again!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dennis U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Begum B, Guest Relations & HHonors Representative at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 21 December 2013
Dear Mr. Utz,

First of all I would like to thank you for having chosen DoubleTree by Hilton Avcilar for your stay in Istanbul.

Thank you for taking the time out to post a review about our hotel, I am very pleased to hear that all our services were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.

I look forward to welcome you back in not a too distant future to DoubleTree by Hilton Avcilar.

Kindest regards,

Begum Bozkurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 December 2013

1 night layover at the airlines expense. Nice and clean hotel, nice reception staff and rooms as well. We went to the hotel restaurant for a much needed meal after a long flight. We were seated and we presumed to be waiting for menus when a soup was delivered to our table. 2 minutes later all 4 of us were served a breaded chicken patty and fries. All with no warning and still no menu. I asked what this was all about and he said dinner is picked up by the airline and this is what they provide. (It's the national airline so you would think a tasty ethnic dish would be arranged...) I proceeded to advise the waiter that I had not asked for the "free" meal and that he assumed. I then proceeded to ask for water for the table. Waiter stated that water is extra. Seriously...I wish I was making this up. The kids finish their meal and we ask for a desert menu. No menu comes but a bowl of what looks like a chocolate paste comes for each of us. The kids, thinking it must be a Turkish delicacy are fascinated on how the spongy consistency on top and creamery inside was obtained. Sadly I had to break it them that pudding that has been sitting for days gets like that.
What a poor representation of a good hotel name and an even worse representation of Turkey.

  • Stayed November 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Begum B, Guest Relations & HHonors Representative at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 19 December 2013
Dear Guest,

First of all I would like to thank you for your useful feedback and taking the time to post it.

Please rest assured that the reported issues will be followed up accordingly, and would like to thank you once again for your comments as your remarks are most valuable to us.

I sincerely hope that we will have another occasion to rectify this for you.

I remain at your disposal for any further assistance you may require.

Kind regards,

Begum Bozkurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mersin, Turkey
1 review
Reviewed 13 December 2013

Even for holiday or business purposes, feel free to choose Hotel for a nice accommodation and service. The personnel quality of Double Tree Hilton Avcilar is very high. The Hotel is very new and in good condition. Close to TUYAP Fair Ground and also to Ataturk Airport Istanbul.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ahmet Selim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Begum B, Guest Relations Representative at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 15 December 2013
Dear Guest,

Thank you for your kind feedback. We appreciate your comments.

We sincerely hope that we will have the opportunity to welcome you back soon, assuring our best service and attention.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 December 2013

I stayed in the hotel in the month of June 2013 and loved the hotel in every way. The location, the rooms, the service, the view, cleanliness, the food...I can go on and on.

The rooms were spacious. The people at the reception and room service very helpful and prompt. I had no trouble in talking to them in English unlike another hotel where I had stayed previously.

The breakfast spread was awesome. The ambiance in the rooms and in the entire hotel was awesome. I used to love the time when they would play live piano in the evenings.

Market was nearby in case you wanted to go and shop a bit. Malls were nearby too. The bus service was right in front of the hotel. Taxis were readily available at the normal rates.

Room Tip: Take a room on the highest floor...it gives a nice view. Also, ask for a room without a steel beam...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nidhim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Begum B, Guest Relations Representative at DoubleTree by Hilton Istanbul Avcilar, responded to this review, 12 December 2013
Dear Guest,

We are delighted to hear that your stay as well as our service has met your expectations.

Thank you very much for taking the time to give your candid feedback.

We are looking forward to welcome you back at DoubleTree by Hilton Avcilar in the nearest future.

Kind regards,

DoubleTree by Hilton Avcilar, Istanbul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Istanbul Avcilar

Property: DoubleTree by Hilton Istanbul Avcilar
Address: Cihangir Mah. D 100 Guney Yan Yol N 289, Istanbul 34325, Turkey
Phone Number:
Region: Turkey > Istanbul
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #212 of 1,135 Hotels in Istanbul
Price Range (Based on Average Rates): £
Hotel Class:5 star — DoubleTree by Hilton Istanbul Avcilar 5*
Number of rooms: 231
Reservation Options:
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