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InterContinental Istanbul
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Reviews (1,881)
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1,109
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All reviewstaksim squaretop floorthe club loungesafran restaurantgreat hotelroom servicefive star hotelbosphorus viewrooftop baran upgradeturkish bathturkish lirametro stationexcellent locationturkeyasian sideold city
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974 - 979 of 1,881 reviews
Reviewed 6 November 2013

Super hotel with excellent service.
From the moment that we were greeted at the entrance, through reception and to our room the staff service was unbeatable. A pleasant room overlooking both side of the continent was more than adequate for our one night pre-cruse stay.
A comfortable nights sleep and a wide variety of foods at the breakfast buffet completed or stay but if we visited Istanbul again for a longer visit the Ceylan Intercontinental would be at the top of our list.

  • Stayed: October 2013, travelled as a couple
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Thank Gegie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this reviewResponded 7 November 2013

Dear Valuable Guest,

Thank you very much for your nice review on our hotel. We are more than pleased to learn that you enjoyed your stay and were happy with our hotel, staff and services rendered to you in InterContinental Istanbul.

We do hope that we shall have the pleasure of looking after you again before long.


Kind regards,
Victoria Yıldırım
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013 via mobile

The hotel is 5stars, rooms are new and spacious, comfortable beds, perfect view to historical centre. Breakfast offers various dishes both turkish and international, fruits, cereals, cheses, japanese breakfast.
Spa was beyond every expectation, all the team said it was one of the best ever experienced!

Stayed: November 2013, travelled on business
Thank TaniaSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this reviewResponded 6 November 2013

Dear Valued Guest,

Thank you very much for staying with us and sharing your feedback after your recent stay with us.
Once again thank you again for your comments here, particular regarding our restaurant, service and Spa, – it was great to have you staying with us.
Please keep us informed about your stays with us and we will keep moving from good to great hotel, which our guests love.

With best regards,
Victoria Yildirim
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

The Intercontinental Istanbul is a very nice property located within walking distance to the Bosphorus.
Service is excellent and the local staff dedicated to making your stay appreciated.
Restaurants are of good standards and the top bar allows a panoramic view over the City.
I definitely recommend the Intercontinental when visiting this amazing city.

Room Tip: City view..
  • Stayed: December 2012, travelled on business
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Thank Serge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this reviewResponded 7 November 2013

Dear Valuable Guest,

Thank you very much for your nice review on our hotel. We are more than pleased to learn that you were dilighted with your stay and were happy with our hotel, particulary with our restaurant, bar and staff.
We do hope that we shall have the pleasure of looking after you again before long.


Kind regards,
Victoria Yıldırım
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2013

I stayed at this hotel during the byram festival period. While the location is great, the hotel was over crowded. Forget about customer service. I requested an adaptor to my room to find a charge of Euro 14 when I did the check out. In summary, it is not worth it. There are two other five stars hotels within few meters with better customer service.

  • Stayed: October 2013, travelled with family
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4  Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this reviewResponded 6 November 2013

Dear Valued Guest,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again in future.

Kind Regards,
Victoria Yildirim
Guest Relations Manager

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Reviewed 30 October 2013

I flew in from Athens (staying at the Athenaeum, another Intercontinental hotel) to stay at the Intercontinental, just off Taksim Square. I had stayed in a Deluxe room in Athens with breakfast included, but for around 20% more I could only get a basic room with no breakfast in the hotel in Istanbul. While the Athenaeum is in a relatively quiet business area, I thought the hotel was very good and deserved a 5 star status. The Intercontinental Istanbul looks impressive from the lobby but I found it lacking, compared to their Athens hotel. The basic room was ok with a decent bed and free basic wifi (which was welcomed) but it felt a bit tired and dated. I was staying in the club floor (17th I think). On the 3rd night, the aircon started leaking badly to the point where I had to go down to the lobby around 2am to report it. Thankfully the staff were excellent and the duty manager, along with an engineer and another member of staff were up in my room within 10 minutes to fix the leak. It was fixed within 15 minutes. Top marks there.

On the first night I went up to the 19th floor to try the restaurant. The meal (steak with a glass of red wine) wasn't cheap (around 50 euros) but while the wine was good, the steak was average. I felt the restaurant was more about impressions than actually good food.

Around Taksim square, there were quite a lot of police (I stayed at the end of August/Start of September) and the park was closed off at one point. The staff were very good and perhaps the key aspect of this hotel. I felt my room was a bit tired, and expensive compared to the Athens Intercontinental.

  • Stayed: August 2013, travelled solo
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Thank movilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this reviewResponded 2 November 2013

Dear Valued Guest,

We would like to take this opportunity to thank you for your comments in relation to this review.

We greatly appreciate the time you have taken to bring it to our attention particular regarding the room and restaurant. Please accept our sencire apologies regarding any inconveniences it might cause you. Your feedback is a vital part of our business and it is through your comments that we are able to improve the service we offer our guests at InterContinental Istanbul.
Please be assured that all your comments have been passed on to the appropriate department
We look forward to the pleasure of welcoming and serving you again at InterContinental Istanbul.

Warm Regards,
Victoria Yildirim
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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