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Hilton Istanbul Bosphorus
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Reviews (2,803)
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All reviewsthe executive loungetaksim squarehealth cluboutdoor poolbusiness triprooms are largeturkeyfive star hotelvery nice hotelold towntop floorturkish bathpublic transportbosphorusconciergetaxibalconies
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Reviewed 1 December 2009

Great views especially from the bar upstairs. Rooms facing the river are great the garden side.... well need I say more. The bathroom need to be brighter and sparkling.

Stayed: November 2009, travelled on business
Thank DuleepD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeynepOzdemir, on behalf of Hotel Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded 4 December 2009

Thank you for your time and your kind feedback. It is a great pleasure to learn that you have enjoyed your stay. We are looking forward to welcoming you on many other occasions. Sincerely,
Sascha Koehler
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2009

Arrival:
Guest acknowledgement all around! From getting out of the taxi and greeted by Doorman, going through Security, Front Desk and waiting in the lobby bar for our room. Staff was extremely polite and attentive.

We arrived a bit early and our room wasn't ready. So we waited in the lobby and had drinks on the outdoor terrace. Drinks would be the most expensive items. $22E for a Bloody Mary which is about $15. But this is always expected.

Accommodations:
Our room was ready within an hour. The Desk Clerk (I didn't see her name tag as it was covered by her long hair) came to us and gave us our room keys. Although we were not placed up on the Executive Level, we were placed on the 4th floor Bosphorus side. To my surprise, the room was spacious, had a great view of the Bosphorus w/ a large terrace.

Bathroom was large. Mini bar stocked. (See photos) Never used the health club as we were too busy seeing the sights.

Had dinner the first night up on the 9th floor. Service there was impeccable from the bar staff to our waiter. Food was well prepared and delicious! Pricing was very reasonable. Dinning with the view of the Bosphorus made it more relaxing.

Location:
Perfect location. I was torn between the Hilton ParkSA or the Conrad. After reading reviews about the location. I decided on Istanbul Hilton. I wanted to be near Taksim area and transportation. RIGHT DECISION! I can see the other Hilton's, Swissotel, Four Season's from our terrace. Any of those places would be a hike.

Our Concierge Yegit gave us a map and directions and sent us on our way. We were going to take the Metro and change, but he suggested another route which was a lot more easier. A 10 - 15 minute walk to the Taksim area. Once you got on the Tunel (Funicular) down to the Tram at Kabatas, this took you directly to the Sultanahmet area.

On our last day, we were going to have breakfast in the Terrace Restaurant. But they were overwhelmed with tour groups. We were allowed to go to the Executive Level for breakfast. The breakfast was basic. But we appreciated them offering an alternate solution as we were ready to check out of the hotel. (I was glad, as I wanted to see what it was like).

Overall:
GOOD: The hotel was perfect. Rooms large, well appointed. Not out dated as most have stated. By most standards this could be considered a "Conrad". Views awesome. Service, very attentive. Food, well prepared and nicely presented. Location is perfect. Just a 10-15 minute walk to the Taksim area. A train ride to the Sultanahmet. The only time we took taxis' was arriving from the port and heading back out to the airport.

BAD: Doors need to have some type of insulation or buffers. You can hear doors slamming. Especially at night. One night a banquet had ended. People going back to their rooms. People saying "good night" and then doors slamming.

Thank you Istanbul Hilton for making our stay in Istanbul a memorable one. I do hope to come back soon and with others!

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ChgoTraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeynepOzdemir, on behalf of Hotel Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded 4 December 2009

Thank you for your nice comments which have been shared with our entire team! Your kind suggestions about the noise on the corridors will be taken into consideration carefully. We hope to welcome you back in the near future with our usual high quality service. Sincerely, Sascha Koehler
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2009

Nice reception area but this is all. Overpriced and poor service (except in the reception desk). The food was very average and it took ages to get my order. The room had a strange smell -definetly did not smell clean. The bathroom was very old and gave this feeling of not completely higienic. Old TV, old furniture.. Not to go back. And extremely expensive for what it is. And what I just don't get about these hotels, is that on top of charging these high prices, internet connection is also extremely expensive. Location is ok. Although it is still a good walk away from main attractions.

  • Stayed: October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank lovelacuisine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeynepOzdemir, PA to Hotel Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded 19 November 2009

Thank you very much for your valuable feedback. We regret to note that you did not enjoy your stay entirely. We would like to inform you that the smell issue is being investigated carefully however please rest assured that our guest rooms are cleaned thoroughly for our guests. We are also happy to inform you that we are in the process of replacing our TVs with LCDs part by part and hope to complete this project for all guestrooms in the near future. Your comments regarding the price of the internet service will be shared with the thrid party company that is providing this service in our hotel and had a significant investment to install a secure and well-working infrastructure. Please be informed that there are several internet package offers tailored to your needs and a special internet inclusive rate which you may find favorable to book. We hope to have the chance to welcome you back, assuring our best service and attention.

Sincerely,
Zeynep Ozdemir (PA to Hotel Manager)
on behalf of
Sascha Koehler
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2009

I used points for this stay so cant comment on value for money but it was a wonderful hotel! VERY clean and staff was fantastic! The location was very ideal! We took the Havas airport bus right to Taksim Square and then walked a few blocks to the hotel. Saved us a lot of money and didnt waste much time at all.

The staff was very nice. We were lucky enough to be in the Executive Lounge- which had amazing food/drinks.

The hotel was great! Istanbul is big so we took cabs (10-15 TL or about 8-10 USD) to some of the main sights but no worries. The hotel booked us a Whirling Dervish show which was nice and they didnt charge any additional for this convenience.

Would stay here again...

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PDXmilespoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeynepOzdemir, PA to Hotel Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded 19 November 2009

Thank you for your kind feedback and nice comments. We are delighted to learn that you have enjoyed our services and the traditional Whirling Dervish show. We hope to have the pleasure of welcoming you back soon. Sincerely,
Zeynep Ozdemir (PA to Hotel Manager)
on behalf of
Sascha Koehler
Hotel Manager
Hilton Istanbul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2009

Just returned from 3 days at the Istanbul Hilton. We were traveliing on Hilton points so the rooms were free but we were upgraded to the executive floor so we also got use of the executive lounge so we got free food and dtrinks too which was great for topping up teenage kids. The rooms were spacious and clean, the concirge and other staff were really helpful. Can't really thinlk of anything which could be improved. We did pay for one lunch which was expensive but actually quite nice.

Shame it rained so much !

  • Stayed: October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jnismith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZeynepOzdemir, PA to Hotel Manager at Hilton Istanbul Bosphorus, responded to this reviewResponded 18 November 2009

Thank you for your kind feedback and nice comments. We are delighted to learn that you have enjoyed our services. We hope to welcome you and your family back on many other occasions.
Sincerely,
Zeynep Ozdemir (PA to Hotel Manager)
on behalf of
Sascha Koehler
Hotel Manager
Hilton Istanbul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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