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Ciragan Palace Kempinski Istanbul
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Reviews (1,964)
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All reviewstugra restaurantinfinity poolpark viewbosphorus viewottoman empirebeautiful hotelbreakfast buffet isturkeyasian sideturkish delightold cityluxuryconciergeortakoybosphorosdoormanships
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Reviewed 16 June 2013

Went for birthday brunch. Outstanding. Redefines choice quality presentation taste and service. Imaginative inspired blend of taste sensations even with Turkish options. Gracious attentive and charming service. A real treat with a breathtaking setting on the terrace. Phone ahead for a booking on the terrace. Worth it. They loved children and nothing was too much trouble. A must visit.

  • Stayed: June 2013, travelled with family
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Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 18 June 2013

Dear Ciragan Guest,
Thank you for taking the time to share your feedback on TripAdvisor.
I was very happy to read your review and glad to hear that you enjoyed your experience in our restaurant.
We thank you for your thoughtful comments, and look forward to welcoming you back on many occasions.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2013

My wife and I have traveled a fair bit and have stayed in many luxury hotels in the US and overseas. This hotel, was, by far, THE ABSOLUTE FINEST HOTEL, that we have ever stayed in.
Granted it was very expensive ( e.g. Buffet Breakfast was 50 Euros per person), but it was absolutely worth it. The grounds are impeccable, the room and the view were fantastic and the food was terrific. Because of the civil unrest in Istanbul, we only ate at the hotel restaurants and ALL of them were outstanding. The Bosphorous Grill was an elaborate buffet with a huge selection of meats that one could choose from, in addition to a pasta bar, a Gyros section, Salad bar and so on. The ultimate Ottoman dining experience was at the Tugra restaurant.
Service was impeccable.
Highly recommended.

Room Tip: Even a "partial" water view room has very good views and are a little cheaper. Travel agents may be able to get you better rates; we went through one very good agent called Mediterra Holidays.
  • Stayed: June 2013, travelled as a couple
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Thank Ritwick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 18 June 2013

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor.
I truly appreciate you taking the time to share your feedback regarding your recent stay with us.
We are glad to hear that our services could exceed your expectations and proud that you find us the absolute finest hotel, which you have ever stayed in.
We hope we will have the pleasure of welcoming you and your family back on many occasions.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2013

I was told that the Kempinski was the best hotel in Istanbul but I now understand that I should have stayed at the Four Seasons instead.
The Hotel is tired and the rooms are average for the prices charged. The front desk staff are polite but lack the knowledge and savour faire needed for a truly 5 star establishment.
I don't think I will be coming back soon...

Room Tip: Choose a room with the river view
  • Stayed: June 2013, travelled on business
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Thank Laurence J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 18 June 2013

Dear Ciragan Guest,
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay with us earlier this month.
I deeply regret for not being able to deliver the expected level of service during your business trip to Istanbul. We value every single experience and opinion of our valuable guests, and would like to discuss your comments with you in detail at your convenience. Kindly contact our Hotel Manager, Mr. Leon Baum directly at (leon.baum@kempinski.com referring to this review in the email title.
I do appreciate if you may kindly give us another chance with a further visit in the future.
Together with my team, I hope to welcome you back soon again, and provide you the finest Turkish hospitality here at the Ciragan Palace Kempinski Istanbul.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2013

The Ciragan Kempinsky is a splendid hotel. Very expensive for sure – a spacious room with a full view of the Bosphorus – the best option - and a balcony (not a terrace, mind you, just a balcony), will set you back some € 1’650 ($ 2’200) a day, yet the view is simply magical: one can spend hours watching the ships go by, meditating on past centuries and the splendors of the Ottoman empire.
The Turkish restaurant of the hotel (the Tugra) is by far the best on the premises: the staff is courteous and helpful. The service is attentive and the food delicious. The other restaurants are unremarkable.
The pool is heated and spacious, with comfortable chairs and plenty of towels. The Spa is very nice.
Other things we found bizarre and even off putting: some of the staff do not speak English at all and hardly understand even the most basic words, although a supervisor pretends they are being trained “by a British teacher”. A young man at the pool did not understand the word “water” or its German, French, or Italian equivalent and only a gesture led him to deliver a bottle of the precious liquid, which he did promptly.
The prices at the bar are outrageous: a glass – not a bottle, a glass – of Richard Hennessy cognac is charged 850 Turkish liras (“TL”), a glass of Remy Martin Louis XIII TL 750, a glass of Chivas Regal 25 years 150 TL, etc. Now, that’s $ 450 and $ 400 for a glass of Cognac and $ 80 for a shot of (old) Chivas. Better stick to the excellent grappa, priced at a reasonable 40 TL….. When asked about these extravagant prices, a very amiable waiter who could not speak English simply said “Yes, Russian…” and one can only hope that he did not mean it.....
The hotel features a splendid open air grill on the Bosporus. The food is unremarkable, but the service very courteous and attentive. A buffet will cost some € 100 ($ 130) with a glass of wine, somewhat stiff for the rather bland food perhaps, but the place is incomparable. Incredibly, some manager has succeeded in completely ruining that restaurant by insisting on the presence of a disk jockey in the evening, who would pipe rock music through the loudspeakers and of course, the blaring techno thoroughly ruins what would otherwise be a perfect evening, eating on the Bosporus, listening to the waves, the wind and the passing ships. I complained immediately, with some result: after long explanations about the “need” for this nonsense, it was changed to some less ear piercing New Age harpsichord, equally bothering after a while and we were moved somewhat further away from the offending loudspeakers. If there were a Pulitzer price for bad taste and sheer incapacity to meet the expectations of one’s clients, the F&B manager in charge of this place fully deserves it.
Finally, an enquiry with the concierge about a boat ride produced a stunning € 250 an hour ($ 330) for a private boat and we left the place enthusiastic about the view, pleased by the polite and helpful staff, but feeling like whoever steps into this particular part of Istanbul should be really careful about a number of things……..

Room Tip: Take a room with full view of the Bosphorus and stay on the upper floors
  • Stayed: June 2013, travelled on business
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Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 24 June 2013

Dear Ciragan Guest,
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay with us earlier this month.
I am glad to hear that you enjoyed your experience in our fining restaurant Tugra, as well as in the outdoor pool and the Spa. However I deeply regret for not being able to deliver the expected level of service in our other food and beverage outlets during your business trip to Istanbul. We are thankful for receiving your constructive feedback, which we take very seriously. Please be assured that your comments have been immediately shared with the appropriate departments for immediate improvement and we would like to discuss them with you in detail at your convenience. Kindly contact our Hotel Manager, Mr. Leon Baum directly at (leon.baum@kempinski.com) referring to this review in the email title.
Together with my team, I hope to welcome you back soon again, and provide you the finest Turkish hospitality here at the Ciragan Palace Kempinski Istanbul.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2013

Unhelpful staff:
Unable to think out of the box. Ask them where you can get a breakfast and they point you to the nearest restaurant in the hotel. Not the restaurant that actually serves full breakfast.
Ask them where you can have a drink in the hotel, instead of telling you all the options, they give you one option. People we were travelling with asked if there was a bar open, and they were told nothing was open. Others in our group were up until 6 am listening to Jazz at a bar on the grounds.

Mini bar was full of half full bottles of alcohol. So was this counterfeit alcohol? I did not chance it, but is a place purported to be one of the great hotels of the world, completely unacceptable.

Showers are a death trap. So slippery...be careful. And do not be fooled by the rubber shower matt. Just as slippery.

Pass. Never again. Stay at Four Seasons

  • Stayed: June 2013, travelled with friends
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5  Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 14 June 2013

Dear Ciragan Guest,
Thank you for taking the time to post your comments on TripAdvisor following your recent stay with us.
We have taken note of your constructive feedback concerning the service shortcomings you experienced during your stay. We are extremely surprised to read about your experience of which we were obviously not made aware of, neither during your stay nor on your checkout. Please be assured that your comments have been immediately shared with the appropriate departments and would like to discuss them with you in detail at your convenience. Kindly contact our Hotel Manager, Mr. Leon Baum directly at (leon.baum@kempinski.com) referring to this review in the email title to let us know the details of your stay so that we can investigate the issue thoroughly, particularly regarding “a bar on the grounds that was open until 6 a.m. with Jazz Music” and the minibar situation that you have mentioned. In the meantime I would like to clarify that our bars close at 2 a.m due to the local rules and regulations.
Your unusual remarks do not sound like the service we permanently deliver to the entire satisfaction of our well-travelled high profile guests, the premium service rendered by Ciragan Palace Kempinski Istanbul.
We look forward to getting another chance with a further visit in the future to provide you the finest Turkish hospitality here at the Ciragan Palace Kempinski Istanbul.
Yours sincerely,

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