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“Amazing hotel, beautiful views”

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Ciragan Palace Kempinski Istanbul
Ranked #48 of 1,163 Hotels in Istanbul
Certificate of Excellence
Reviewed 16 July 2013

We stayed here for 3 nights during our wedding. The Bosphorus views from our room were breath taking. The service was great, and the pool was beautiful and relaxing. I would highly recommend staying here.

  • Stayed: July 2013, travelled as a couple
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Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 July 2013

Dear Ciragan Guest,
Thank you for posting your feedback on TripAdvisor.
First and foremost we do thank you for giving us the pleasure of hosting you for your very special occasion.
We are glad to hear that you enjoyed our services and we could contribute to making your trip to Istanbul a memorable experience.
We thank you for your thoughtful comments, and look forward to welcoming you back on many occasions.
Yours sincerely,

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739 - 745 of 1,873 reviews

Reviewed 15 July 2013

We recently stayed at the Palace Kempinski in Istanbul and if it were possible for a hotel to receive more than 5 stars, this one would. Located on the Bosphorus, the Hotel faces out onto the water with a never ending sight of vessels heading to and from the Black Sea. Attention to detail is evident in the dining rooms, guest rooms, and even the beautiful hallways and common area. The only "less-than-perfect" moment was with check-in. Staff are helpful, but don't seem very interested.

  • Stayed: June 2013, travelled with family
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Thank grroice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 19 July 2013

Dear Ciragan Guest,
Thank you for posting your feedback on TripAdvisor.
I was very happy to read your review and am glad to hear that you enjoyed your stay with us back in last month.
We’ve also taken note of your constructive comments concerning the check-in process and please rest assured that your comments have been immediately shared with the appropriate departments.
We do hope we have the opportunity to welcome you home in the not too distant future.
Yours sincerely,

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Reviewed 13 July 2013 via mobile

I have heard so much about this hotel, that my family and I decided to stay at the Ciragan for one night before taking a next day flight to Valencia. We had booked two rooms, one superior double room with Bosphorus view, and another park view room. Upon arrival at half past noon to the hotel we were greeted by a lady in red, and were told to wait in the lobby as she would proceed with our check in. After a ten minute wait (traveling with a 6 months old infant), we where told that the rooms where not ready and that check in would be at 14:00. We accepted that knowing that in many hotels this is standard procedure, and told the hostess that we would be having lunch in one of the hotel restaurants, and that would give the hotel enough time to get our rooms ready. We finished lunch at half past three and proceeded back to the check in counter, as nobody had come to the restaurant to give us our room keys. At check in we could not find the lady that we had initially talked to, and instead had to re-explain our story to another lady who honestly seemed careless. That happened at the arrival of our initial hostess who explained that one room was ready but the other was again unavailable and as a result had to be changed for another room on another floor. We waited for another ten minutes at the lobby for the hostess to sort out issues in the back of the house. Finally we were escorted to our rooms at around 4 p.m, after a two-hour delay. We headed down to the pool and enjoyed the rest of our afternoon between the pool and the SPA. The Turkish bath is highly recommended and truly luxurious. We had dinner at the Tugra where we enjoyed sumptuous Turkish cuisine, and were on our way in the early morning of the next day. There is a famous saying, that one bad coffee can ruin an entire meal. In our case one bad check-inn has tarnished our stay, and next time we will try the Four Seasons instead of the Ciragan.

  • Stayed: July 2013
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Thank JMRif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 16 July 2013

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor following your recent stay with us earlier this month.
I deeply regret that you had an inefficient check-in experience, which apparently impaired your overall experience with us. We have taken note of your constructive feedback and proceeded to improve our services immediately.
I do appreciate if you may kindly give us another chance with a further visit in the future. Together with my team, I hope to welcome you and your family back soon again, and provide you the finest Turkish hospitality here at the Ciragan Palace Kempinski Istanbul.
Yours sincerely,

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Reviewed 12 July 2013

Our family stayed at the Ciragan last month and I have been going back and forth about whether to write a review and if so, what to say. Bottom line - we had a very nice stay but I am not sure we'd go back on our next visit to Istanbul. We had two superior Bosphorus view rooms, which were spacious and comfortable (but not jaw-droppingly huge or luxurious). The location is fantastic and the pool is absolutely stunning - very relaxing to spend an afternoon in the sun watching the water traffic. We enjoyed the buffet breakfasts and dinner at the Laledan restaurant. The fitness center is small but well equipped.

Service was generally excellent, but there were a few lapses, like at the pool on our first day (a Sunday) when it took us 10+ minutes to get someone to help us find open chaises and give us towels. Or during breakfast one morning when we had to ask three times for coffee. Or when we tried to reach the concierge and couldn't get a response for more than an hour. I'm a pretty patient person, but I have high expectations when I'm staying in a luxury hotel, and I found myself irritated more than a few times.

In the end, I am not giving it the fifth star because I found myself wondering - as I really, really don't like to do - is it worth it? And I still don't know. Maybe for the pool. But I can't say we'd return on our next visit to Istanbul, and for me that's the difference between four and five.

  • Stayed: June 2013, travelled with family
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Thank TxTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 16 July 2013

Dear Ciragan Guest,
Thank you for taking the time to post your comments on TripAdvisor following your recent stay with us at last month.
While we’re glad to hear that you enjoyed our facilities, we’ve also taken note of your constructive comments concerning the shortcomings you experienced during your stay and it is only through such feedback that we are able to improve on the luxury service we strive to provide. Please be assured that your comments have been immediately shared with the appropriate departments.
We do hope we have the opportunity to welcome you home in the not too distant future.
Yours sincerely,

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Reviewed 10 July 2013

My wife and I stayed here for our honeymoon. I made the reservations about 2 months in advance without knowing much about the hotel. Ciragan Palace is luxury at it's finest.
When we arrived, we went to the main reception. Once we gave them our name, the individual asked us to wait a minute so that they could get the manager. We were worried at that point that maybe something happened to our reservation.
When the manager arrived, he notified us we were in the wrong location and personally led us to where we should be. After walking what seemed like a treasure filled maze, we found ourselves in the Palace wing. We were in the original Sultan Palace which had only about 8-12 suites total.
Needless to say, we were treated like royalty at what is already a palace. If you stay at Ciragan and have any option to stay in the original palace, DO IT!!!!
Thank you for the amazing experience.

  • Stayed: August 2012, travelled as a couple
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1  Thank BWN-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 16 July 2013

Dear Ciragan Guest
Thank you for posting your feedback on TripAdvisor following your stay with us last year.
We are glad that we had the opportunity to host you during your very special occasion and you enjoyed your experience in our Palace suites located in the historic Ciragan Palace.
We do look forward to you welcoming you back here in Ciragan Palace Kempinski , the only Ottoman Imperial Palace and Hotel on the Bosphorus, on many occasions.
Yours sincerely,

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Reviewed 8 July 2013

Spent 2 nights at this fabulous hotel on June/17&18,2013
The hotel and palace are breathtaking.
The accommodations are first rate.
The service, ambiance, decor, comfort, food, pool - are all first class.
The grounds are gorgeous, manicured and in full bloom.
Looking forward to returning to this grand old lady soon.

Room Tip: No matter which room you stay in - you will enjoy every minute of it. The lobby is beautiful. The st...
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  • Stayed: June 2013, travelled as a couple
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1  Thank RACHEL E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this reviewResponded 16 July 2013

Dear Ciragan Guest,
Thank you for posting your comment on TripAdvisor following your two-night stay with us back in last month.
We were very happy to read your review, and are glad that our services and facilities could exceed your expectations.
We look forward to welcoming you back here in Ciragan Palace Kempinski, the grand dame of Istanbul, on many occasions.
Yours sincerely,

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Reviewed 6 July 2013

Excellent place...good food...good everything...can't go wrong. In front of the Bosphorus strait overlooking a big part of Istanbul.

Thank luisbartolomegomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ciragan Palace Kempinski Istanbul

Address: Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey
Phone Number:
Region: Turkey > Istanbul > Besiktas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Istanbul
#18 Spa Hotel in Istanbul
#28 Romantic Hotel in Istanbul
#34 Luxury Hotel in Istanbul
#42 Family Hotel in Istanbul
Price Range: £194 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ciragan Palace Kempinski Istanbul 5*
Number of rooms: 313
Official Description (provided by the hotel):
The Cıragan Palace Kempinski Istanbul offers the ultimate in luxury and glamour of a genuine Ottoman Palace with its 313 rooms including 22 suites in the hotel and 11 suites in the historical Palace. This 5-star luxury Imperial Palace hotel is located on the shores of the magnificent Bosphorus overlooking the ancient city of Istanbul, provides a one-of-a-kind experience with its historical ambiance and excellent Kempinski service. ... more   less 
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Also Known As:
Ciragan Palace Kempinski Istanbul Hotel Istanbul
Ciragan Palace Kempinski Hotel Istanbul
Istanbul Ciragan Palace Kempinski
Kempinski Istanbul

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